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Acer Aspire 7551G PC goes on, but Black screen

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March 2, 2013 6:25:36 AM

Hey I tried turning my laptop on this morning, but I was only greeted by a blank, black screen. I even tried connecting it through hdmi to a different screen, but still no results.
The laptop seems to turn on, I can hear the fans whizzing and stuff, but the screen stays blank. It was working fine yesterday.

More about : acer aspire 7551g black screen

a b D Laptop
March 3, 2013 8:02:46 PM

I've seen this caused by a bad Hard Drive before, but it could also be RAM. Something is preventing your computer from completing POST.

RAM & Hard Drive are the most accessible & easiest things to check. Turn off the laptop, unplug and remove battery. Hold power button for a few seconds. Remove RAM, supply power, and see if you get any kind of response (beeps, blinks or video). Repeat the process one stick of RAM at a time.

If that doesn't change anything, replace RAM, and remove HDD. Power on and see if that helps.

Through the process of elimination, we can figure out whats wrong.
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March 4, 2013 11:44:40 AM

Okay some new information. It worked yesterday for a few hours, but I was so dazed after a long day at work that I completely forgot to run any diagnostics or stuff.
But today morning when I tried to turn it back on, its broke again. ;___;
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March 4, 2013 11:49:00 AM

If I think hard I think I just left it with the lap closed on the table and let the battery drain out. Then when I plugged it in it worked.
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March 4, 2013 3:17:03 PM

ratedk said:
I've seen this caused by a bad Hard Drive before, but it could also be RAM. Something is preventing your computer from completing POST.

RAM & Hard Drive are the most accessible & easiest things to check. Turn off the laptop, unplug and remove battery. Hold power button for a few seconds. Remove RAM, supply power, and see if you get any kind of response (beeps, blinks or video). Repeat the process one stick of RAM at a time.

If that doesn't change anything, replace RAM, and remove HDD. Power on and see if that helps.

Through the process of elimination, we can figure out whats wrong.


Another update, tried testing with only either of the rams, same result as always, power goes on, black screen. I wasnt able to unscrew the HDD though, I need to find a smaller screwdriver.

But yeah, having only one stick of ram doesnt help.
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March 6, 2013 3:17:55 AM

Tried without HDD, it changed nothing.
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March 16, 2013 4:54:34 AM

Acer support said the problem is withthe HDD
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a c 249 D Laptop
March 17, 2013 8:56:50 AM

midnihtoil said:
Acer support said the problem is withthe HDD


Hi :) 

Acer support are lying (and useless) if you removed the hard drive and it STILL does it, IT HAS NOTHING TO DO WITH THE HARD DRIVE...

Laptop repair shop for diagnosis...

All the best Brett :) 

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March 17, 2013 9:02:59 AM

It was a laptop repair shop, just one by acer. I physically sent it there, and they gave me the error summary and bill.

Now I can either pay the summary cost, and take it home,or

Pay the repair cost -(minus) the summary cost, and have them repair it
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a c 249 D Laptop
March 17, 2013 9:59:37 AM

midnihtoil said:
It was a laptop repair shop, just one by acer. I physically sent it there, and they gave me the error summary and bill.

Now I can either pay the summary cost, and take it home,or

Pay the repair cost -(minus) the summary cost, and have them repair it


Hi :) 

No , you have another option.... you contact them and ask HOW it can be the hard drive when you already tried with it removed and it did the same thing....

All the best Brett :) 

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February 25, 2014 10:31:28 AM

I had a similar problem but it just kept beeping. My laptop had a stuck key and had to replace the keyboard. Remove the keyboard and use a USB keyboard. If it starts working again you have a stuck key.
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March 14, 2014 2:54:18 AM

I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.
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June 28, 2014 4:29:15 AM

Ralph Wagemans said:
I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.


Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you
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August 5, 2014 9:09:31 PM

luciano77 said:
Ralph Wagemans said:
I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.


Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you


I have the same problem but my acer laptop doesnt have anywhere for me to pull battery out. Or do i have to unscrew the back off?
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August 16, 2014 5:21:52 AM

Nunz0708 said:
luciano77 said:
Ralph Wagemans said:
I have an ACER laptop and get a black screen after startup and the mouse pointer is visible a working.

They told me that something gone wrong during an update and this is a typical windows 8, 8.1 problem.

To solve this problem you need to unplug the power cable and remove the battery while the PC IS ON.


Thank you very much, after struggling from the morning to get my laptop on i just pulled out the battery while the laptop was on, put the battery back in and it worked, once again thank you


I have the same problem but my acer laptop doesnt have anywhere for me to pull battery out. Or do i have to unscrew the back off?


Same problem here; no way p remove the battery without unscrewing the whole back of the laptop. Do I just go ahead and take it apart? :/ 
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