Sign in with
Sign up | Sign in
Your question

Print Spooler issues + Adobe Reader

Last response: in Windows 7
July 20, 2010 9:44:01 PM

Sorry in advance if this is the wrong category, i just figured tom's would be the best place to come for help with my issue.

OK, so to start off this post, let's talk about my problem with the print spooler: Whenever i would start it in services.msc, it would turn itself off within about 4-5 seconds. I tried using the Microsoft fix-it executable, but it just did the same thing; started the print spooler service, and within 4 to 5 seconds it would shut itself off. So, after some excessive googling, i tried this:
1. i opened up services.msc
2. i double clicked the Print Spooler item from the menu
3. i went to the recovery tab
4. i set the top 3 drop-down menus to Restart the Service and set the "Restart service after: xx minutes' to 0
in doing this, i hoped that whenever the print spooler service failed it would instantly start up again, thus fixing the problem.
I can now print okay consistently in notepad and MS Word, but not Adobe Reader - I'll talk about Reader later.

So, is this a valid fix or is there something else i could try that would fix my problem with the print spooler service better?

Now, my issues with Adobe Reader:
i'm trying to print a 260 page PDF double sided. So, i open the .pdf, and click the print button. I click the 'Properties' button, and get this error when i click the 'Finishing' tab:
Function address 0x2802c37 caused a protection fault. (exception code 0xc0000005)
The application property sheet page(s) may not function properly.

If i hit the OK button, it continues along seemingly unharmed. So i check the "print on both sides (manually)" check box, and press the OK button. I click the OK button to print after a moment of lag, and get an error window saying "The document could not be printed." after pressing OK, it gives me another error window: "there were no pages selected to print."
After this, i have tried clicking the print button again. I get a window that says
"Before you can perform printer-related tasks such as page setup or printing a document, you need to install a new printer. Do you want to install a printer now? If i select yes, i get to run through the "add printer dialog" which is pretty much useless so i hit cancel, and "adobe reader 9.3 has stopped working"
If i run through the same steps again except press no at the 'Do you want to install a printer now?' window, it instantly crashes.

any ideas on how to fix this?
a c 370 $ Windows 7
July 20, 2010 9:57:42 PM

Looks like you have some issues with the printing system. I would do a repair of Windows 7.

Spooler issues are not fun to deal with, I find that 95% of the time the only option is to re-install Windows.
July 20, 2010 10:06:09 PM

that's what i'm beginning to think, hang-the-9, time to crack out the good ol' windows 7 disc haha
July 21, 2010 5:11:28 PM

While the spooler is off go into the folder: C:\Windows\System32\spool\PRINTERS (should be the same regardless of OS version I believe). Delete everything in there. Then go back and start your spooler.

Now I do not know if the 2 are related, but if you attempted to print a PDF and this started then more than likely it is the PDF causing this. If that is the case, then when you hit Print from Adobe hit the Advanced button that appears on the bottom. Then check the option to Print as image (or uncheck it, which ever it is not) and see if you can print it.

This is a common PDF issue on some LaserJet 1xxx series printers, but I have seen it on many other types as well.