Virus has taken over my daughter's computer

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I can't do anything. I have McAfee's Stinger on a CD, but I can't run it.
When the screen saver comes up, all the Icon's disappear. Can't access the
internet. I get a "Page_Fault_In_NONPAGED_AREA" The CD that Stinger is on
is bootable, but that doesn't help. I am going to try putting an
Autoexec.bat file on it. Any help would be greatly appreciated.

Thank you;

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I found out that Autoexec.bat" doesn't work as it's a DOS command.

As an addendum to my post, I'm getting multiple Prod: 768_1 errors. How do
I find out what Prod: 768_1 is?

Again, I tthank you in advance for any help

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Is cd set as your first boot device in the bios?

"canon1a" wrote:

> I found out that Autoexec.bat" doesn't work as it's a DOS command.
>
> As an addendum to my post, I'm getting multiple Prod: 768_1 errors. How do
> I find out what Prod: 768_1 is?
>
> Again, I tthank you in advance for any help

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Have you tried starting in safe mode?


"canon1a" <canon1a@discussions.microsoft.com> wrote in message
news:7C51CE6E-BC27-475B-872B-5A04C12990C8@microsoft.com...
|I can't do anything. I have McAfee's Stinger on a CD, but I can't run it.
| When the screen saver comes up, all the Icon's disappear. Can't access
the
| internet. I get a "Page_Fault_In_NONPAGED_AREA" The CD that Stinger is
on
| is bootable, but that doesn't help. I am going to try putting an
| Autoexec.bat file on it. Any help would be greatly appreciated.
|
| Thank you;

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Yes, I have tried SafeMode, but it doesn't help and I cannot access the
internet using SafeMode

"Stickems." wrote:

> Have you tried starting in safe mode?
>
>
> "canon1a" <canon1a@discussions.microsoft.com> wrote in message
> news:7C51CE6E-BC27-475B-872B-5A04C12990C8@microsoft.com...
> |I can't do anything. I have McAfee's Stinger on a CD, but I can't run it.
> | When the screen saver comes up, all the Icon's disappear. Can't access
> the
> | internet. I get a "Page_Fault_In_NONPAGED_AREA" The CD that Stinger is
> on
> | is bootable, but that doesn't help. I am going to try putting an
> | Autoexec.bat file on it. Any help would be greatly appreciated.
> |
> | Thank you;
>
>
>