sounds and audio devices - playback greyed out

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On a users laptop (IBM Thinkpad) the playback button under Sounds and
Audio Devices - sounds - program events is greyed out.

They are able to hear sounds. I can play a sound file in Media Player,
but no sound otherwise. Also, in Shockwave (I know, not a Microsoft
product, but I am just listing this as a troubleshooting issue), they
don't hear any sound when playing a .swf file.

Any ideas?

TIA

 

[user]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On 25 Aug 2005 11:17:51 -0700, "NJ" <nhjacob@gmail.com> wrote:

>On a users laptop (IBM Thinkpad) the playback button under Sounds and
>Audio Devices - sounds - program events is greyed out.
>
>They are able to hear sounds. I can play a sound file in Media Player,
>but no sound otherwise. Also, in Shockwave (I know, not a Microsoft
>product, but I am just listing this as a troubleshooting issue), they
>don't hear any sound when playing a .swf file.
>
>Any ideas?
>
>TIA

I'd uninstall the sound drivers and then re-install the drivers.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thank you for the suggestion, this did not work.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I don't think the sound drivers are the issue, after all, they can hear
sounds. They can play an audio CD through Media Player and Real
Player. They can't hear any system event sounds. WAV files don't
play, etc...