Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
"Alan J Robertson" <ajr@nnnnooooosppaam.alanjrobertson.taanyway.co.uk> wrote
in message news:WHiQe.97763$G8.65710@text.news.blueyonder.co.uk...
> "Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
> news:%23urlQZ8qFHA.3736@TK2MSFTNGP10.phx.gbl...
>> "Alan J Robertson" <ajr@nnnnooooosppaam.alanjrobertson.taanyway.co.uk>
>> wrote in message news:q2hQe.97711$G8.12361@text.news.blueyonder.co.uk...
>>> Hi
>>>
>>> I'm trying to obtain the Hotfix described here
>>> (http://support.microsoft.com/?scid=892050), but it says I need to
>>> contact Microsoft to obtain it. However when I try to generate a
>>> support request it says they can't help as my version of Windows was
>>> supplied with my PC. All I want is the Hotfix, I don't need to speak to
>>> a rep - why don't they just provide it for download on the website??
>>>
>>> Does any one know of any other way I can easily obtain this Hotfix?
>>>
>>
>> Hotfix usage needs to be tracked so we can update you if we do a new
>> version of it and also to assess the impact of the problem and fix etc.
>> Please just call Product Support as detailed in the article, the will
>> help you ensure that you actually have the problem as detailed in the
>> article and that the hotfix is appropriate for you They will then supply
>> the fix to you.
>
> Hi Mike
>
> Thanks for your very quick reply. The problem is that the article directs
> me to call my computer manufacturer (as Windows came pre-installed) but
> they've now gone bust - would I be able to call the main Microsoft support
> number instead? - from looking at the site it seems that this would incur
> a charge (£30 or so).
Yes call our Product Support. Explain the situation and they should be able
to supply the hotfix.
This is usually a no charge call eventually.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"Alan J Robertson" <ajr@nnnnooooosppaam.alanjrobertson.taanyway.co.uk> wrote
in message news:WHiQe.97763$G8.65710@text.news.blueyonder.co.uk...
> "Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
> news:%23urlQZ8qFHA.3736@TK2MSFTNGP10.phx.gbl...
>> "Alan J Robertson" <ajr@nnnnooooosppaam.alanjrobertson.taanyway.co.uk>
>> wrote in message news:q2hQe.97711$G8.12361@text.news.blueyonder.co.uk...
>>> Hi
>>>
>>> I'm trying to obtain the Hotfix described here
>>> (http://support.microsoft.com/?scid=892050), but it says I need to
>>> contact Microsoft to obtain it. However when I try to generate a
>>> support request it says they can't help as my version of Windows was
>>> supplied with my PC. All I want is the Hotfix, I don't need to speak to
>>> a rep - why don't they just provide it for download on the website??
>>>
>>> Does any one know of any other way I can easily obtain this Hotfix?
>>>
>>
>> Hotfix usage needs to be tracked so we can update you if we do a new
>> version of it and also to assess the impact of the problem and fix etc.
>> Please just call Product Support as detailed in the article, the will
>> help you ensure that you actually have the problem as detailed in the
>> article and that the hotfix is appropriate for you They will then supply
>> the fix to you.
>
> Hi Mike
>
> Thanks for your very quick reply. The problem is that the article directs
> me to call my computer manufacturer (as Windows came pre-installed) but
> they've now gone bust - would I be able to call the main Microsoft support
> number instead? - from looking at the site it seems that this would incur
> a charge (£30 or so).
>
> Thanks
>
> Alan
>
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