Scanner - Dell 922 All-in-one printer/scanner RevA01 not s..

Archived from groups: alt.sys.pc-clone.dell (More info?)

the scanner lock for this machine is under the scanner lid top left corner
as you look at it and chances are it is in the locked state if this is a 2nd
brand new machine
"Darren" <no@replypls.com> wrote in message
news:42bce1b5$1@duster.adelaide.on.net...
> Hello and thanks for stopping by...
>
> ---I'm using three hyphens as brackets in this posting, to highlight the
> main points--- . Hope it helps and not annoys.
>
> Friends of mine ---can't scan--- with their Dell 922 All-in-one.
>
> They can print okay but not scan.
>
> We've tried installing the ---RevA00--- software and the new ---RevA04---
> software, which appears only a month or so old.
>
> We had a ---software install error--- with A04. Runtime error with
> file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may
> have
> an '1' and not an 'L'.
>
> The scanner would not scan with RevA00 software either and there were no
> runtime errors then apparently.
>
> I've asked them to check for a scanner lock and they say there's one where
> the plug goes into the scanner and it automatically disengages. That may
> be
> a voltage switch, for their sake I hope that they don't create another
> problem there.
>
> So we've installed two software versions to no avail.
>
> AND
>
> They've had ---two Dell 922 units---. Dell replaced the first unit, which
> did not scan either.
>
> Maybe if someone has that file? or knows of any XP conflicts with it/AV
> software conflicts etc. That'd be great.
>
> Thanks
>
> Darren
>
>
>
>

Archived from groups: alt.sys.pc-clone.dell (More info?)

I've now found out that it is photocopying, so that rules out the locking
mechanism for now I think.

Darren


"Fixer" <steve.h1@ntlworld.com> wrote in message
news 9j0ii$jpo$1@news6.svr.pol.co.uk...
> the scanner lock for this machine is under the scanner lid top left corner
> as you look at it and chances are it is in the locked state if this is a
2nd
> brand new machine
> "Darren" <no@replypls.com> wrote in message
> news:42bce1b5$1@duster.adelaide.on.net...
> > Hello and thanks for stopping by...
> >
> > ---I'm using three hyphens as brackets in this posting, to highlight the
> > main points--- . Hope it helps and not annoys.
> >
> > Friends of mine ---can't scan--- with their Dell 922 All-in-one.
> >
> > They can print okay but not scan.
> >
> > We've tried installing the ---RevA00--- software and the
new ---RevA04---
> > software, which appears only a month or so old.
> >
> > We had a ---software install error--- with A04. Runtime error with
> > file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may
> > have
> > an '1' and not an 'L'.
> >
> > The scanner would not scan with RevA00 software either and there were no
> > runtime errors then apparently.
> >
> > I've asked them to check for a scanner lock and they say there's one
where
> > the plug goes into the scanner and it automatically disengages. That
may
> > be
> > a voltage switch, for their sake I hope that they don't create another
> > problem there.
> >
> > So we've installed two software versions to no avail.
> >
> > AND
> >
> > They've had ---two Dell 922 units---. Dell replaced the first unit,
which
> > did not scan either.
> >
> > Maybe if someone has that file? or knows of any XP conflicts with it/AV
> > software conflicts etc. That'd be great.
> >
> > Thanks
> >
> > Darren
> >
> >
> >
> >
>
>

Archived from groups: alt.sys.pc-clone.dell (More info?)

I apologise for my bad manners not thanking you. Hope I don't get flamed
now.

Thankyou

Darren
"Darren" <no@replypls.com> wrote in message
news:42bd18f3$1@duster.adelaide.on.net...
> I've now found out that it is photocopying, so that rules out the locking
> mechanism for now I think.
>
> Darren
>
>
> "Fixer" <steve.h1@ntlworld.com> wrote in message
> news 9j0ii$jpo$1@news6.svr.pol.co.uk...
> > the scanner lock for this machine is under the scanner lid top left
corner
> > as you look at it and chances are it is in the locked state if this is a
> 2nd
> > brand new machine
> > "Darren" <no@replypls.com> wrote in message
> > news:42bce1b5$1@duster.adelaide.on.net...
> > > Hello and thanks for stopping by...
> > >
> > > ---I'm using three hyphens as brackets in this posting, to highlight
the
> > > main points--- . Hope it helps and not annoys.
> > >
> > > Friends of mine ---can't scan--- with their Dell 922 All-in-one.
> > >
> > > They can print okay but not scan.
> > >
> > > We've tried installing the ---RevA00--- software and the
> new ---RevA04---
> > > software, which appears only a month or so old.
> > >
> > > We had a ---software install error--- with A04. Runtime error with
> > > file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may
> > > have
> > > an '1' and not an 'L'.
> > >
> > > The scanner would not scan with RevA00 software either and there were
no
> > > runtime errors then apparently.
> > >
> > > I've asked them to check for a scanner lock and they say there's one
> where
> > > the plug goes into the scanner and it automatically disengages. That
> may
> > > be
> > > a voltage switch, for their sake I hope that they don't create another
> > > problem there.
> > >
> > > So we've installed two software versions to no avail.
> > >
> > > AND
> > >
> > > They've had ---two Dell 922 units---. Dell replaced the first unit,
> which
> > > did not scan either.
> > >
> > > Maybe if someone has that file? or knows of any XP conflicts with
it/AV
> > > software conflicts etc. That'd be great.
> > >
> > > Thanks
> > >
> > > Darren
> > >
> > >
> > >
> > >
> >
> >
>
>

Archived from groups: alt.sys.pc-clone.dell (More info?)

NP but if its photocopying then the problem must be software related and not
hardware
"Darren" <no@replypls.com> wrote in message
news:42bd2561$1@duster.adelaide.on.net...
>I apologise for my bad manners not thanking you. Hope I don't get flamed
> now.
>
> Thankyou
>
> Darren
> "Darren" <no@replypls.com> wrote in message
> news:42bd18f3$1@duster.adelaide.on.net...
>> I've now found out that it is photocopying, so that rules out the locking
>> mechanism for now I think.
>>
>> Darren
>>
>>
>> "Fixer" <steve.h1@ntlworld.com> wrote in message
>> news 9j0ii$jpo$1@news6.svr.pol.co.uk...
>> > the scanner lock for this machine is under the scanner lid top left
> corner
>> > as you look at it and chances are it is in the locked state if this is
>> > a
>> 2nd
>> > brand new machine
>> > "Darren" <no@replypls.com> wrote in message
>> > news:42bce1b5$1@duster.adelaide.on.net...
>> > > Hello and thanks for stopping by...
>> > >
>> > > ---I'm using three hyphens as brackets in this posting, to highlight
> the
>> > > main points--- . Hope it helps and not annoys.
>> > >
>> > > Friends of mine ---can't scan--- with their Dell 922 All-in-one.
>> > >
>> > > They can print okay but not scan.
>> > >
>> > > We've tried installing the ---RevA00--- software and the
>> new ---RevA04---
>> > > software, which appears only a month or so old.
>> > >
>> > > We had a ---software install error--- with A04. Runtime error with
>> > > file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename
>> > > may
>> > > have
>> > > an '1' and not an 'L'.
>> > >
>> > > The scanner would not scan with RevA00 software either and there were
> no
>> > > runtime errors then apparently.
>> > >
>> > > I've asked them to check for a scanner lock and they say there's one
>> where
>> > > the plug goes into the scanner and it automatically disengages. That
>> may
>> > > be
>> > > a voltage switch, for their sake I hope that they don't create
>> > > another
>> > > problem there.
>> > >
>> > > So we've installed two software versions to no avail.
>> > >
>> > > AND
>> > >
>> > > They've had ---two Dell 922 units---. Dell replaced the first unit,
>> which
>> > > did not scan either.
>> > >
>> > > Maybe if someone has that file? or knows of any XP conflicts with
> it/AV
>> > > software conflicts etc. That'd be great.
>> > >
>> > > Thanks
>> > >
>> > > Darren
>> > >
>> > >
>> > >
>> > >
>> >
>> >
>>
>>
>
>