Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

A neighbor has a relatively new Dell computer.  On startup it presents the  
following error message "Direct CD will cause Windows to become unstable and  
the drivers have been disabled."  Then it gives the following web site for  
patch.  http://www.roxio.com/en/jhtm/xpupd [...] ion=update .
 
The computer never had Roxio's Direct CD installed.  It came with Sonic's  
Record Now.   I can find no trace of Roxio or Direct CD in the msconfig, in  
services or in the registry.  Hence I can clear the cause of that message.  
We have run Spybot, Ad-aware and MS Antispyware several time and find no  
trace of spyware.  AVG 7 finds no trace of virus problems.
 
Also, the web site above always redirects us to a Roxio site to purchase the  
latest version of Roxio.  Which we do not want to do.  We can not get to a  
patch.
 
The computer works okay after this error message is closed.   But she is  
tired of the message.
 
Any ideas.

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Richard, go to Start>Run   type:   msconfig   click Ok  and select  
Startup Tab.  Look there for an entry for Dir CD. If
    there Uncheck.
"Richard in AZ" <me@mailinator.com> wrote in message  
news:%23qaO3ZMrFHA.1788@tk2msftngp13.phx.gbl...
>A neighbor has a relatively new Dell computer.  On startup it presents the  
>following error message "Direct CD will cause Windows to become unstable  
>and the drivers have been disabled."  Then it gives the following web site  
>for patch.  http://www.roxio.com/en/jhtm/xpupd [...] ion=update .
>
> The computer never had Roxio's Direct CD installed.  It came with Sonic's  
> Record Now.   I can find no trace of Roxio or Direct CD in the msconfig,  
> in services or in the registry.  Hence I can clear the cause of that  
> message. We have run Spybot, Ad-aware and MS Antispyware several time and  
> find no trace of spyware.  AVG 7 finds no trace of virus problems.
>
> Also, the web site above always redirects us to a Roxio site to purchase  
> the latest version of Roxio.  Which we do not want to do.  We can not get  
> to a patch.
>
> The computer works okay after this error message is closed.   But she is  
> tired of the message.
>
> Any ideas.
>