Archived from groups: alt.sys.pc-clone.dell (More info?)
As you've seen from my posts, we are having problems with the graphics in IE on a new Inspiron 6000. And we received no disks at all. This was bought thru the EPP/FSS program, student. I ws told that if I had bought thru small business I would have received the disks. I called, explained the situation and they sent out a disk on Friday which includes the OS, drivers, software, everything according to the customer service. I just received it.
I also got a call from customer service to let me know that the new laptop that they decided to send out per my call Friday night, will be shipped tomorrow or Wednesday at the latest, built per my original specs, another new one and not a refurbished one. I told them if it had the same trouble as the first, we would just keep the first one since we've had a work around to make it better. She said no problem, just let us know which one you want to return and we will put in an order for them to come pick it up.. But not everyting has worked perfect. The tech that we spoke with Friday night said their computers were down, he couldn't give us a case number but gave us his name and badge number. Said he would call Monday morning with the case number and new order number. When I called this morning, the new person I spoke with said she found the call but also found that he had never placed the order, so she did.......
Per the Dell Forums, a lot of 6000 are having the same problems with the graphics in IE and they have posted workarounds that haven't worked yet the way we want, but there was a new one this morning we will try. In fact, on Dell's automated phone service, there is a message that if you have recently downloaded all the new critical updates and have problems with your graphics, the only way to solve it is to go down to a 1024 resolution. So they are aware of problems too.
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Cyndi
As you've seen from my posts, we are having problems with the graphics in IE on a new Inspiron 6000. And we received no disks at all. This was bought thru the EPP/FSS program, student. I ws told that if I had bought thru small business I would have received the disks. I called, explained the situation and they sent out a disk on Friday which includes the OS, drivers, software, everything according to the customer service. I just received it.
I also got a call from customer service to let me know that the new laptop that they decided to send out per my call Friday night, will be shipped tomorrow or Wednesday at the latest, built per my original specs, another new one and not a refurbished one. I told them if it had the same trouble as the first, we would just keep the first one since we've had a work around to make it better. She said no problem, just let us know which one you want to return and we will put in an order for them to come pick it up.. But not everyting has worked perfect. The tech that we spoke with Friday night said their computers were down, he couldn't give us a case number but gave us his name and badge number. Said he would call Monday morning with the case number and new order number. When I called this morning, the new person I spoke with said she found the call but also found that he had never placed the order, so she did.......
Per the Dell Forums, a lot of 6000 are having the same problems with the graphics in IE and they have posted workarounds that haven't worked yet the way we want, but there was a new one this morning we will try. In fact, on Dell's automated phone service, there is a message that if you have recently downloaded all the new critical updates and have problems with your graphics, the only way to solve it is to go down to a 1024 resolution. So they are aware of problems too.
--
Cyndi
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