Cannot boot system - We apologize message appears

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I am trying to troubleshoot a Windows XP system that will not boot into
Windows XP Home. When the system starts up, the "We apologize for the
inconvenience ..." screen appears. No matter whether I select Safe Mode, Safe
with Networking, Safe Command Prompt, Last Good, or Log on Normally, the
system simply reboots and the We apologize screen appears again -- no Windows
XP splash screen or anything else. Note - if I choose a Safe Mode option,
modules are listed through MUP.SYS before the system spontaneously reboots.

I tried using a Win XP CD-ROM, went into the Recovery Console and ran
CHKDSK/R. After running for an hour, CHKDSK said it found errors and
corrected them. But when I rebooted, the same symptoms still occurrred. I
then tried FIXMBR; still the same symptoms.

I booted using a WinPE CD-ROM, and was able to see the contents of the C:
drive, which appeared to be okay.

Does anyone have any suggestions? Might this be a hardware issue (bad disk)?

Thanks in advance.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

See if you can find any help here
http://www.google.com/search?hl=en&q=MUP.SYS+&btnG=Google+Search


"geistman" <geistman@discussions.microsoft.com> wrote in message
news:4C09586C-1AFC-4C04-B6D4-105A990AF71D@microsoft.com...
>I am trying to troubleshoot a Windows XP system that will not boot into
> Windows XP Home. When the system starts up, the "We apologize for the
> inconvenience ..." screen appears. No matter whether I select Safe Mode,
> Safe
> with Networking, Safe Command Prompt, Last Good, or Log on Normally, the
> system simply reboots and the We apologize screen appears again -- no
> Windows
> XP splash screen or anything else. Note - if I choose a Safe Mode option,
> modules are listed through MUP.SYS before the system spontaneously
> reboots.
>
> I tried using a Win XP CD-ROM, went into the Recovery Console and ran
> CHKDSK/R. After running for an hour, CHKDSK said it found errors and
> corrected them. But when I rebooted, the same symptoms still occurrred. I
> then tried FIXMBR; still the same symptoms.
>
> I booted using a WinPE CD-ROM, and was able to see the contents of the C:
> drive, which appeared to be okay.
>
> Does anyone have any suggestions? Might this be a hardware issue (bad
> disk)?
>
> Thanks in advance.