Remote Assistance

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Invited XP machine to connect to XP Pro machine by emailing RA Invitation.
(both on cable modem, Windows Firewall turned on)

Entered password and received message:
Remote Assistance connection could not be established because the host name
could not be resolved. Please try again.

What are we doing wrong.
2 answers Last reply
More about remote assistance
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Perhaps the following Knowledge Base Articles will provide guidance:

    Overview of Remote Assistance in Windows XP
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

    HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
    http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

    Support WebCast: Using Windows Remote Assistance
    http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

    Troubleshooting Remote Assistance Issues
    http://www.chicagotech.net/rdesktop.htm

    --
    Carey Frisch
    Microsoft MVP
    Windows XP - Shell/User
    Microsoft Newsgroups

    -------------------------------------------------------------------------------------------

    "SherriGloverOrg" wrote:

    | Invited XP machine to connect to XP Pro machine by emailing RA Invitation.
    | (both on cable modem, Windows Firewall turned on)
    |
    | Entered password and received message:
    | Remote Assistance connection could not be established because the host name
    | could not be resolved. Please try again.
    |
    | What are we doing wrong.
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    SherriGloverOrg wrote:
    > Invited XP machine to connect to XP Pro machine by emailing RA
    > Invitation. (both on cable modem, Windows Firewall turned on)
    >
    > Entered password and received message:
    > Remote Assistance connection could not be established because the
    > host name could not be resolved. Please try again.
    >
    > What are we doing wrong.


    Are either of you running your cable modem behind a router? If so, is the
    router upnp compatible? Is this invitation being sent via email or by
    windows messenger. If you both have messenger, try connected through it
    first.

    http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx


    --
    Don Burnette

    "When you decide something is impossible to do, try to stay out of the
    way of the person that's doing it."
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