Remote Assistance

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Invited XP machine to connect to XP Pro machine by emailing RA Invitation.
(both on cable modem, Windows Firewall turned on)

Entered password and received message:
Remote Assistance connection could not be established because the host name
could not be resolved. Please try again.

What are we doing wrong.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Perhaps the following Knowledge Base Articles will provide guidance:

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

Support WebCast: Using Windows Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

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"SherriGloverOrg" wrote:

| Invited XP machine to connect to XP Pro machine by emailing RA Invitation.
| (both on cable modem, Windows Firewall turned on)
|
| Entered password and received message:
| Remote Assistance connection could not be established because the host name
| could not be resolved. Please try again.
|
| What are we doing wrong.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

SherriGloverOrg wrote:
> Invited XP machine to connect to XP Pro machine by emailing RA
> Invitation. (both on cable modem, Windows Firewall turned on)
>
> Entered password and received message:
> Remote Assistance connection could not be established because the
> host name could not be resolved. Please try again.
>
> What are we doing wrong.


Are either of you running your cable modem behind a router? If so, is the
router upnp compatible? Is this invitation being sent via email or by
windows messenger. If you both have messenger, try connected through it
first.

http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx




--
Don Burnette

"When you decide something is impossible to do, try to stay out of the
way of the person that's doing it."