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Archived from groups: alt.internet.wireless,alt.pl.wirelesslan (More info?)
I bought a Netgear wgr614 wireless router in January, worked fine for about 3 months, then simply
stopped working. I removed it from the circuit and my internet connection is fine, so I'm sure
it's the router.
So I call netgear support and, after a very lenghty IVR system session, I finally connect to a
person. He spends about an hour with me trouble shooting the router. We set all kinds of config
settings and play all kinds of what ifs....router still not working. Then he says try it with
another computer and let us know how you make out before we send you the required return form
(RMA). So I fire up the laptop and of course the router doesn't work...surprise.....
Netgear has a guarantee of a year on their products, but they require you to get a form (RMA)
from them in order to return a bad product. I've been at this for 6 weeks now and still can't get
them to send me the form.
It's a good thing Netgear has a year warranty...it'll take me that long to get the form.
Anyone else run into support problems like this? Any suggestions for working with them or around
them???
Goodbye Netgear...hello Linksys.....what a lousy support process Netgear has, can't say much
about their products either...you'd think they'd make them to last longer than 3 months
I bought a Netgear wgr614 wireless router in January, worked fine for about 3 months, then simply
stopped working. I removed it from the circuit and my internet connection is fine, so I'm sure
it's the router.
So I call netgear support and, after a very lenghty IVR system session, I finally connect to a
person. He spends about an hour with me trouble shooting the router. We set all kinds of config
settings and play all kinds of what ifs....router still not working. Then he says try it with
another computer and let us know how you make out before we send you the required return form
(RMA). So I fire up the laptop and of course the router doesn't work...surprise.....
Netgear has a guarantee of a year on their products, but they require you to get a form (RMA)
from them in order to return a bad product. I've been at this for 6 weeks now and still can't get
them to send me the form.
It's a good thing Netgear has a year warranty...it'll take me that long to get the form.
Anyone else run into support problems like this? Any suggestions for working with them or around
them???
Goodbye Netgear...hello Linksys.....what a lousy support process Netgear has, can't say much
about their products either...you'd think they'd make them to last longer than 3 months