Cannot access Internet Explorer

[cheryl]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

When logged onto net, I cannot access Internet Explorer or Yahoo sites
(Mozilla Firefox works fine). I'm seeing this message: Prog
Files\IntExp\iexplore.exe "This application has requested the Runtime to
terminate in an unusual way. Please contact the application's support team
for more info". This is happening only from the Administrator user account;
other users can access these sites with no problem. Any ideas? I've run
McAfee virus scan and found QLowZones-2 in two files. The program was not
able to delete it from one of the local files under Administrator, saying
"file could not be located". Could this be part of the problem?
Any help will be appreciated - I'm ready to learn!

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Download, install, update and run all of the following.

Ad-Aware
http://www.pcbutts1.com/downloads/aawsepersonal.exe

Spybot search and destroy
http://www.pcbutts1.com/downloads/spybotsd14.exe

Ewido Security Suite Trial version
http://www.pcbutts1.com/downloads/ewidosetup.exe

Microsoft Windows AntiSpyware (Beta1)
http://www.microsoft.com/downloads/details.aspx?FamilyId=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en

If none of the above fixes the issue then download Hijack this, run it, save
a copy of the log file and cut and paste it back here to this group so that
I can analyze it. Ignore anyone especially the troll Leythos, who will tag
along a nonsense post to this message, who tells you to post it elsewhere. I
need to see it not them.


HijackThis
http://www.pcbutts1.com/downloads/HijackThis.zip


The authors of the above programs, with the exception of Microsoft has given
the owner of pcbutts1.com express written permission to redistribute their
software.

--


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"Cheryl" <cheryladear@yahoo.com(nospam)> wrote in message
news:1C18BC6F-04CC-4498-8570-7F3CAD31F3D5@microsoft.com...
> When logged onto net, I cannot access Internet Explorer or Yahoo sites
> (Mozilla Firefox works fine). I'm seeing this message: Prog
> Files\IntExp\iexplore.exe "This application has requested the Runtime
> to
> terminate in an unusual way. Please contact the application's support
> team
> for more info". This is happening only from the Administrator user
> account;
> other users can access these sites with no problem. Any ideas? I've run
> McAfee virus scan and found QLowZones-2 in two files. The program was not
> able to delete it from one of the local files under Administrator, saying
> "file could not be located". Could this be part of the problem?
> Any help will be appreciated - I'm ready to learn!