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hard disk failure and XP Pro reinstall

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September 7, 2005 7:38:38 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

My Dell hard disk died yesterday and Dell have replaced it today. Of course
all the Dell disks are in their cellophane wrappers EXCEPT the one with XP
on it. Resigned to having to spend a small fortune on a new copy I notice
the product key for XP Pro is on a sticker on the side of the case. I
have an upgrade copy of XP Pro I bought for my lap top, which I seem to
recall someone saying is actually the full version. As I have a valid
licence can I use that disk to reinstall XP?

Dell can't cope with this situation (as if it has never happened before).
Can someone offer any advice?
September 7, 2005 7:38:39 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Unfortunately you can't install the same copy of XP on more than one
computer at a time. JJ




"Tom" <hawksmoor1661@hotmail.com> wrote in message
news:%238GiVn7sFHA.904@tk2msftngp13.phx.gbl...
> My Dell hard disk died yesterday and Dell have replaced it today. Of
> course all the Dell disks are in their cellophane wrappers EXCEPT the one
> with XP on it. Resigned to having to spend a small fortune on a new copy
> I notice the product key for XP Pro is on a sticker on the side of the
> case. I have an upgrade copy of XP Pro I bought for my lap top, which I
> seem to recall someone saying is actually the full version. As I have a
> valid licence can I use that disk to reinstall XP?
>
> Dell can't cope with this situation (as if it has never happened before).
> Can someone offer any advice?
>
September 7, 2005 8:16:05 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Sorry, off topic, but Dell have relented and are sending me a replacement
disk. I've slagged off Dell a lot recently for being incompetent, unhelpful
and slow so I hope things may be a-changing for the better. This is a vast
improvement on my last experience wth them.
T



"Tom" <hawksmoor1661@hotmail.com> wrote in message
news:%238GiVn7sFHA.904@tk2msftngp13.phx.gbl...
> My Dell hard disk died yesterday and Dell have replaced it today. Of
> course all the Dell disks are in their cellophane wrappers EXCEPT the one
> with XP on it. Resigned to having to spend a small fortune on a new copy
> I notice the product key for XP Pro is on a sticker on the side of the
> case. I have an upgrade copy of XP Pro I bought for my lap top, which I
> seem to recall someone saying is actually the full version. As I have a
> valid licence can I use that disk to reinstall XP?
>
> Dell can't cope with this situation (as if it has never happened before).
> Can someone offer any advice?
>
Related resources
Anonymous
September 7, 2005 8:16:06 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Like many situations in life, it depends upon whom you deal with and how you
deal with them.

--
Ted Zieglar
"You can do it if you try."

"Tom" <hawksmoor1661@hotmail.com> wrote in message
news:u9KJZ87sFHA.996@TK2MSFTNGP14.phx.gbl...
> Sorry, off topic, but Dell have relented and are sending me a replacement
> disk. I've slagged off Dell a lot recently for being incompetent,
unhelpful
> and slow so I hope things may be a-changing for the better. This is a
vast
> improvement on my last experience wth them.
> T
>
>
>
> "Tom" <hawksmoor1661@hotmail.com> wrote in message
> news:%238GiVn7sFHA.904@tk2msftngp13.phx.gbl...
> > My Dell hard disk died yesterday and Dell have replaced it today. Of
> > course all the Dell disks are in their cellophane wrappers EXCEPT the
one
> > with XP on it. Resigned to having to spend a small fortune on a new
copy
> > I notice the product key for XP Pro is on a sticker on the side of the
> > case. I have an upgrade copy of XP Pro I bought for my lap top, which
I
> > seem to recall someone saying is actually the full version. As I have a
> > valid licence can I use that disk to reinstall XP?
> >
> > Dell can't cope with this situation (as if it has never happened
before).
> > Can someone offer any advice?
> >
>
>
Anonymous
September 7, 2005 8:16:06 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

"Tom" <hawksmoor1661@hotmail.com> wrote:

>Sorry, off topic, but Dell have relented and are sending me a replacement
>disk. I've slagged off Dell a lot recently for being incompetent, unhelpful
>and slow so I hope things may be a-changing for the better. This is a vast
>improvement on my last experience wth them.
>T
>

I had exactly the same experience with Dell when a client called me in
to help him transfer his data etc. from the old computer and configure
the new one for his home network etc.

The hard drive in the new Dell was DOA. Dell replaced it the next
day, but did not load Windows etc. onto the disk. It took 2 more days
to get the software from Dell and then about 4 hours of my time to
partition and format the new hard drive and get everything installed.

The client was not amused.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
!