Computer seriously messed up (possibly with SP2)

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I have a friend who is not too computer-savvy. She downloaded and installed
Windows XP SP2 over a Windows XP SP1 installation. Soon after she reported
having a lot of problems. I took her PC and hooked it up to look at it and
these are some of the things I noticed.

-- No task buttons appear when corresponding programs open.
-- The Windows Task Manager has some simplified task manager in its place
-- Many programs take two minutes or longer to open.
-- Phone Modem icon in Control Panel does not open anything but reports
something may be wrong with the telephony
-- Wizard to provide an Internet connection blanks out all but the Cable
Modem option.
-- Device manager would not open properties of Modem (did not try others)
-- Properties button for C: gave a "(Not Responding)"
--It seemed like there were a lot of Services "stopped" in System Configure
but I do not know if that is significant.
-- System Restore won't open inside Windows XP (I think you can restore from
Safe startup but I don't know how this works -- don't know if it had been on
before or if SP2 automatically generates a restore point regardless.)

Any ideas?

It's a Compaq Pasario 5000, 1.2 gig CPU, 256 RAM, modem on motherboard. She
got it from a business selling off old equipment. I don't know if she even
has a CD-ROM for the Windows XP Home installed. I have "Professional" so I
don't know if it's possible to repair anything off my CD.

Thanks.

 

[Neil]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Think I would try:
Spybot
http://www.safer-networking.org/en/index.html

Adaware
http://www.lavasoftusa.com/

Stinger
http://vil.nai.com/vil/stinger/

see if there are any nasties in there first before thinking about
re-installing XP. Installing SP2 should not cause those sort of errors
unless there is something wrong before hand.

Neil

"William Low" <wlowNOSPAM@fuse.net> wrote in message
news:uCwOYzKtFHA.2948@TK2MSFTNGP15.phx.gbl...
>I have a friend who is not too computer-savvy. She downloaded and installed
>Windows XP SP2 over a Windows XP SP1 installation. Soon after she reported
>having a lot of problems. I took her PC and hooked it up to look at it and
>these are some of the things I noticed.
>
> -- No task buttons appear when corresponding programs open.
> -- The Windows Task Manager has some simplified task manager in its place
> -- Many programs take two minutes or longer to open.
> -- Phone Modem icon in Control Panel does not open anything but reports
> something may be wrong with the telephony
> -- Wizard to provide an Internet connection blanks out all but the Cable
> Modem option.
> -- Device manager would not open properties of Modem (did not try others)
> -- Properties button for C: gave a "(Not Responding)"
> --It seemed like there were a lot of Services "stopped" in System
> Configure but I do not know if that is significant.
> -- System Restore won't open inside Windows XP (I think you can restore
> from Safe startup but I don't know how this works -- don't know if it had
> been on before or if SP2 automatically generates a restore point
> regardless.)
>
> Any ideas?
>
> It's a Compaq Pasario 5000, 1.2 gig CPU, 256 RAM, modem on motherboard.
> She got it from a business selling off old equipment. I don't know if she
> even has a CD-ROM for the Windows XP Home installed. I have "Professional"
> so I don't know if it's possible to repair anything off my CD.
>
> Thanks.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

In article <uCwOYzKtFHA.2948@TK2MSFTNGP15.phx.gbl>, wlowNOSPAM@fuse.net
says...
> Any ideas?
>
> It's a Compaq Pasario 5000, 1.2 gig CPU, 256 RAM, modem on motherboard. She
> got it from a business selling off old equipment. I don't know if she even
> has a CD-ROM for the Windows XP Home installed. I have "Professional" so I
> don't know if it's possible to repair anything off my CD.

If you can get Compaq on the phone they will send the restore CD's set
our for about $30 with shipping and handling - just don't tell them that
she just bought it from a sale.

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