Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Thanks - what I will be bringing it in for only is to recover the files and
make sure that the drives are hooked up correctly (one should be a slave I
would imagine) - I can format the drive and reinstall the operating system
myself - I have done it before.
"Nepatsfan" wrote:
> When you take your machine in for repairs make a point of
> emphasizing the importance of saving your files. I've heard too
> many horror stories from people who took a computer in to be
> fixed and the tech simply formatted the hard drive and
> reinstalled the operating system.
>
> Good luck
>
> Nepatsfan
>
> Tina wrote:
> > The way it sounds I would like this machine to be in front
> > of you too.
> >
> > I honestly don't know if the jumper cables / switches are
> > correct. The original cable that was in the computer was not
> > able to connect to both drives (not enough space between
> > connectors) so I bought one that comes off a card. The
> > card/cable manufacturer indicated that to work the drive
> > can't have the switches to slave. He said it would be
> > fine.... the computer recognized the card and cable - but
> > not what was attached to it.
> >
> > I have a feeling that to save my stuff - it will have to be
> > through DOS - and I can't do that. I can't do most of what
> > you mentioned and to tell you the truth I am so fed up with
> > it I am willing to pay to have someone else deal with it.
> > The only big problem with that - is the loss of the computer
> > for who knows how long.
> >
> > Maybe the repair place rents laptops??
> >
> > "Nepatsfan" wrote:
> >
> >> If you've made up your mind to have someone fix this problem
> >> for you then you don't need to read the rest of this
> >> response. If you're looking for some things you can try
> >> yourself then read on.
> >>
> >> Do you have the jumpers on the hard drives set correctly?
> >> Some drives are fine with the Master/Slave configuration
> >> while others prefer both set to Cable Select. Check with
> >> your HD manufacturer for the proper procedure.
> >>
> >> If the jumpers are OK, are the drives showing up in the
> >> BIOS? When the computer first boots, have you entered Setup
> >> to make sure that both hard drives are listed.
> >>
> >> Most hard drive manufacturers provide a diagnostic utility
> >> which can be put on a boot floppy to check the drive for
> >> errors. It may turn out that the drive is trashed.
> >>
> >> If the machine you've put the old drive into is running
> >> Windows XP or 2000, look in the Disk Management section of
> >> Computer Management and see if the slave drive is listed.
> >> Make a note of its status. It should say Online.
> >>
> >> Keep in mind that even if you are able to access the old
> >> drive from within XP, you're probably going to have to take
> >> ownership of any files you want to recover. Take a look
> >> here for the procedure:
> >>
> >> How to take ownership of a file or folder in Windows XP
> >>
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421
> >>
> >> "Access is Denied" Error Message When You Try to Open a
> >> Folder
> >>
http://support.microsoft.com/default.aspx?scid=kb;en-us;810881
> >>
> >> If I had your machine in front of me, here's what I would
> >> do. I'd put the drive back in the original computer. I'd
> >> then run the drive manufacturer's diagnostic utility. If
> >> the drive checked out OK, I'd boot from an XP installation
> >> CD, enter the Recovery Console and run chkdsk /r. Depending
> >> on the results I'd either retry the repair installation
> >> with an XP CD that was in perfect condition (scratches or
> >> smudges will cause missing file errors) or I'd boot with a
> >> live Linux cd such as Knoppix and try to recover data files.
> >>
> >> Good luck
> >>
> >> Nepatsfan
> >>
> >> Tina wrote:
> >>> Sorry this was the first time I posted....
> >>>
> >>> Anyway, Windows is in no shape to be able to fix. It
> >>> started asking for a password and I had none set up - and
> >>> my ID always logged on as administrator.
> >>>
> >>> I tried a repair and it got stuck half way and needed a
> >>> file (don't recall which). So now I have XP in the middle
> >>> of a repair.
> >>>
> >>> I am hoping beyond hope that some great techie can get to
> >>> the disk through DOS and get the stuff off there. I have
> >>> all my stuff saved on the root drive - not in Windows. So
> >>> I can eventually reformat the hard drive.
> >>>
> >>> I have it set up right now as a slave drive and the
> >>> computer doesn't see it....
> >>> Tina
> >>>
> >>> "Nepatsfan" wrote:
> >>>
> >>>> Just a suggestion, when you post a question to the
> >>>> newsgroups, you might want to mention the fact that you
> >>>> haven't installed SP2 on your system. It will help the
> >>>> people trying to provide a solution, and more importantly
> >>>> it will give you the most accurate answer.
> >>>>
> >>>> Since you haven't installed SP2, the only other
> >>>> possibility I can think of is that this file,
> >>>> C:\Windows\System32\ntoskrnl.exe, somehow became
> >>>> corrupted. Usually when this happens the system won't
> >>>> boot and you'll see an error message displayed. Here are
> >>>> a few articles which discuss replacing the corrupt file:
> >>>>
> >>>> How Do I Rectify A Missing or Corrupt Ntoskrnl Error
> >>>>
http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm
> >>>>
> >>>> Error Message: Windows Could Not Start Because of a
> >>>> Computer Disk Hardware Configuration Problem
> >>>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;314477
> >>>>
> >>>> FYI, Here's the original Windows XP Home Edition splash
> >>>> screen (note
> >>>> the green progress bar):
> >>>>
http://www.theeldergeek.com/images/XP%20Home%20Setup%20Graphic/OO.gif
> >>>>
> >>>> Here's the original Windows XP Professional Edition splash
> >>>> screen (note the blue progress bar):
> >>>>
http://www.theeldergeek.com/images/XP%20Pro%20Setup%20Graphic/OO.gif
> >>>>
> >>>> Here's the splash screen that both versions display when
> >>>> Service Pack 2 is installed:
> >>>>
http://www.winxpsolution.com/images%5Cxpsp2%5C13.jpg
> >>>>
> >>>>
> >>>> Nepatsfan
> >>>>
> >>>> Tina wrote:
> >>>>> Also the splash screen is the same one it had from day
> >>>>> one. It is just the color of the scroll bar that seemed
> >>>>> to change - right before a major problem occurred - on
> >>>>> two machines. I know for a fact my machine (the one that
> >>>>> had XP corrupt to the extent of losing the drive) does
> >>>>> not have SP2 installed and never did - and the scroll
> >>>>> had been green until about a week before the major
> >>>>> problem. My neighbors machine lasted a few days before
> >>>>> the problem happened.
> >>>>>
> >>>>> Nothing at all to do with SP2
> >>>>>
> >>>>> "Nepatsfan" wrote:
> >>>>>
> >>>>>> Tina wrote:
> >>>>>>> Hi
> >>>>>>> I have a question and I am not even sure what I should
> >>>>>>> be searching under to find the answer.
> >>>>>>>
> >>>>>>> What does it mean when the scrolling bar on the Windows
> >>>>>>> XP startup page is scrolling in blue - not in green?
> >>>>>>>
> >>>>>>> I have seen this happen both on my computer (and I
> >>>>>>> subsequently had Windows corrupt in such a way as to
> >>>>>>> leave me no access) and my neighbor's computer which
> >>>>>>> just cost her $200 to repair.
> >>>>>>>
> >>>>>>> Is this a warning that something bad is going to occur
> >>>>>>> very soon?
> >>>>>>>
> >>>>>>> Thanks
> >>>>>>
> >>>>>> It means that Service Pack 2 has been installed on that
> >>>>>> computer.
> >>>>>>
> >>>>>> Prior to SP2, Windows XP Pro and Windows XP Home had
> >>>>>> different splash screens. The one for Pro showed the
> >>>>>> name of the operating system, "Windows XP Professional"
> >>>>>> with a blue progress bar. XP Home displayed the name
> >>>>>> "Windows XP Home Edition" with a green bar. Once
> >>>>>> Service Pack 2 is installed, all versions of XP show
> >>>>>> the same splash screen. The version name is no longer
> >>>>>> displayed and the progress bar is blue.
> >>>>>>
> >>>>>> It's not a warning of anything. It may mean that the
> >>>>>> computers weren't properly prepared to have SP2
> >>>>>> installed.
> >>>>>>
> >>>>>> Windows XP SP2 FAQ's and Best Practices
> >>>>>>
http://aumha.org/win5/a/sp2faq.htm
> >>>>>>
> >>>>>> Nepatsfan
>
>
>
>