Help with ie6, wmc, and sys restore on XPSP2

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I have XP SP2 and most of the updates until around 9/1/05. I found a virus
with avast home edtion and deleted the file and now I have some problems. I
can't run system restore. The first time I try to open the application I get
a thinking icon and then nothing. The second time I get an empty window that
never brings up any text or buttons.

I can't open some pages with IE6 including windows update and most drop down
menus aren't visible, but when I open with firefox they are fine. Some pages
don't even load like hotmail and windows update. I tried to reinstall ie6 by
editing the registry per a tech note but it didn't work so I restored the
registry to previous settings.

I also get a message "An Internal Application error has occured" when I try
to open windows media player. I tried to roll back to 9 and then to 10 again
but still the same error.

I have also run a disk check and there are no bad sectors. I am trying to
not have to reformat but I don't know what to do. Any Help is much
appreciated.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi,

It looks like the system is infected with malware.
Here are some tips on Virus and Spyware removal and prevention:
http://bertk.mvps.org/html/spyware.html

Once the system is clean of virus/malware infection, you will want to purge all existing
restore points by disabling System Restore so the infections wont return.
How to Disable and Enable System Restore
http://bertk.mvps.org/html/disablesr.html

If System Restore continues opens to a blank screen, then take a look at the following
link.
http://bertk.mvps.org/html/tips.html#SRBlankWindow

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

SolarDave wrote:
> I have XP SP2 and most of the updates until around
> 9/1/05. I found a virus with avast home edtion and
> deleted the file and now I have some problems. I can't
> run system restore. The first time I try to open the
> application I get a thinking icon and then nothing. The
> second time I get an empty window that never brings up
> any text or buttons.
>
> I can't open some pages with IE6 including windows update
> and most drop down menus aren't visible, but when I open
> with firefox they are fine. Some pages don't even load
> like hotmail and windows update. I tried to reinstall
> ie6 by editing the registry per a tech note but it didn't
> work so I restored the registry to previous settings.
>
> I also get a message "An Internal Application error has
> occured" when I try to open windows media player. I
> tried to roll back to 9 and then to 10 again but still
> the same error.
>
> I have also run a disk check and there are no bad
> sectors. I am trying to not have to reformat but I don't
> know what to do. Any Help is much appreciated.