G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
Last week, I asked this NG for help with Dell, which refused to honor
its CompleteCare service contract with me when the HD on my laptop
developed read errors. The errors began immediately after the laptop
was trasported in a briefcase. (I had been a happy Dell for customer
for 15 years before this incident.)
I have since received a written response from Dell. Their claim is
that my HD failed during normal use, not due to accidental damage, and
therefore is not covered by the CompleteCare contract.
Apparently, Dell is under the impression that a HD is more likely to
fail if it is not damaged than if it is damaged. Amazing.
Dell did not offer any explantion for the three service reps who hung
up on me, and did not offer any compensation for the fact that I
placed the service call to them on Wendesday, and, after perhaps 5
hours on the phone, I still won't get the new drive until next Tuesday
or Wednesday.
So that's the story. I guess Dell's service is still better than some
other companies', but gone are the days when I could count on Dell to
come fix a broken computer. And that's what I really need.
-Joel
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Free 35mm lens/digicam reviews: http://www.exc.com/photography
----------------------------------------------------------------------------
Last week, I asked this NG for help with Dell, which refused to honor
its CompleteCare service contract with me when the HD on my laptop
developed read errors. The errors began immediately after the laptop
was trasported in a briefcase. (I had been a happy Dell for customer
for 15 years before this incident.)
I have since received a written response from Dell. Their claim is
that my HD failed during normal use, not due to accidental damage, and
therefore is not covered by the CompleteCare contract.
Apparently, Dell is under the impression that a HD is more likely to
fail if it is not damaged than if it is damaged. Amazing.
Dell did not offer any explantion for the three service reps who hung
up on me, and did not offer any compensation for the fact that I
placed the service call to them on Wendesday, and, after perhaps 5
hours on the phone, I still won't get the new drive until next Tuesday
or Wednesday.
So that's the story. I guess Dell's service is still better than some
other companies', but gone are the days when I could count on Dell to
come fix a broken computer. And that's what I really need.
-Joel
----------------------------------------------------------------------------
Free 35mm lens/digicam reviews: http://www.exc.com/photography
----------------------------------------------------------------------------