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i730 Reception Problem Fix - Motorola Pays For It

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Anonymous
February 14, 2005 2:37:22 PM

Archived from groups: alt.cellular.nextel (More info?)

My wife has had reception problems with her i730 -- dropped calls, loss of
connection, and poor reception inside some buildings and at our house --
places where I have not had reception problems with my older model Motorola
Nextel phone.

So, a few days ago, I brought her i730 into the nearest Nextel Company Owned
Service & Repair Center. You can find the one nearest you at
http://www.nextel.com/phones_plans/retailers.shtml

The Technician told me that Motorola issued a service bulletin (or something
like that) awhile ago for this problem and that it is usually fixed by
adding a "ground tab" or "ground clip." I left the i730 with him, did a few
errands and 45 mins. later picked it up. There was no charge as Motorola
paid the service fee.

The fix made a world of difference. My wife has a 60 mile commute along
Interstate Highways where Nextel has coverage, but whereshe had reception
problems in certain areas. She no longer has the reception problems in the
areas along these highways where she previously did, and she now has vastly
improved reception inside buildings.

If you have an i730, bring it in for the adding of this ground tab/clip.
Also, while it is in, have the Technician check to see that you have the
latest i730 GPS software update (also at no charge).

I do not know if the ground tab/clip fix and the GPS software update are
free if you go to a Nextel reseller offering authorized service and repair
(as compared to a Nextel company owned service & repair center). Ask in
advance.

For those of you that are in other Nextel groups, please post this info
there as it could help others having problems with their i730 phones.

Sandy

More about : i730 reception problem fix motorola pays

Anonymous
February 14, 2005 5:03:29 PM

Archived from groups: alt.cellular.nextel (More info?)

On Mon, 14 Feb 2005 11:37:22 -0500, sandyon66XYZ@comcast.net wrote:

>My wife has had reception problems with her i730 -- dropped calls, loss of
>connection, and poor reception inside some buildings and at our house --
>places where I have not had reception problems with my older model Motorola
>Nextel phone.
>
>So, a few days ago, I brought her i730 into the nearest Nextel Company Owned
>Service & Repair Center. You can find the one nearest you at
>http://www.nextel.com/phones_plans/retailers.shtml
>
>The Technician told me that Motorola issued a service bulletin (or something
>like that) awhile ago for this problem and that it is usually fixed by
>adding a "ground tab" or "ground clip." I left the i730 with him, did a few
>errands and 45 mins. later picked it up. There was no charge as Motorola
>paid the service fee.
>
>The fix made a world of difference. My wife has a 60 mile commute along
>Interstate Highways where Nextel has coverage, but whereshe had reception
>problems in certain areas. She no longer has the reception problems in the
>areas along these highways where she previously did, and she now has vastly
>improved reception inside buildings.
>
>If you have an i730, bring it in for the adding of this ground tab/clip.
>Also, while it is in, have the Technician check to see that you have the
>latest i730 GPS software update (also at no charge).
>
>I do not know if the ground tab/clip fix and the GPS software update are
>free if you go to a Nextel reseller offering authorized service and repair
>(as compared to a Nextel company owned service & repair center). Ask in
>advance.
>
>For those of you that are in other Nextel groups, please post this info
>there as it could help others having problems with their i730 phones.
>
>Sandy


Here's some more info on this. This service bulletin, which was posted at
the Howardforums in Aug. 2004, may be the service bulletin to which the
Technician was referring:


iSB 04-130 i730 RF Improvements.doc

Memo To: MICC Operators and their Authorized Representatives
Applies To: All US Markets and International (Non-US) Markets
From: iDEN Subscriber Group
Subject: RF Improvements
Kits affected: i730 phones
__________________________________________________

Purpose
The purpose of this bulletin is to provide instructions regarding a new
product enhancement that could improve the RF performance of the i730 phone.

Description
Through recent product improvement research, Motorola has discovered that in
some cases, affixing a 3-prong metal contact to the “Power Amplifier (PA)
Shield (SH2)” on the main board may enhance the performance of the i730
phone by reducing the occurrence of No Service/Registration, Drop Calls, and
Distorted Audio. While not all phones we tested experienced an improvement,
we are recommending that you implement the following process on phones that
come in for service.

Resolution
If you are an Authorized Field Service location, we suggest that you attach
this metal contact to i730 models manufactured prior to June, 2004 (Please
see below for sample Serial Number date chart). Phones that were
manufactured after June 2004 or sent to Motorola for repair already have the
contact added therefore; there is no need to add the metal contact to these
phones.
Anonymous
February 16, 2005 1:32:59 AM

Archived from groups: alt.cellular.nextel (More info?)

Do you have the example of the Serial number date code (mentioned at bottom
of bulletin) so others can check and see if we have it or no? Would be
appreciated.


<sandyon66XYZ@comcast.net> wrote in message
news:sbt1115e3nogq9m7od5n4gogl90m780or0@4ax.com...
> On Mon, 14 Feb 2005 11:37:22 -0500, sandyon66XYZ@comcast.net wrote:
>
> >My wife has had reception problems with her i730 -- dropped calls, loss
of
> >connection, and poor reception inside some buildings and at our house --
> >places where I have not had reception problems with my older model
Motorola
> >Nextel phone.
> >
> >So, a few days ago, I brought her i730 into the nearest Nextel Company
Owned
> >Service & Repair Center. You can find the one nearest you at
> >http://www.nextel.com/phones_plans/retailers.shtml
> >
> >The Technician told me that Motorola issued a service bulletin (or
something
> >like that) awhile ago for this problem and that it is usually fixed by
> >adding a "ground tab" or "ground clip." I left the i730 with him, did a
few
> >errands and 45 mins. later picked it up. There was no charge as Motorola
> >paid the service fee.
> >
> >The fix made a world of difference. My wife has a 60 mile commute along
> >Interstate Highways where Nextel has coverage, but whereshe had reception
> >problems in certain areas. She no longer has the reception problems in
the
> >areas along these highways where she previously did, and she now has
vastly
> >improved reception inside buildings.
> >
> >If you have an i730, bring it in for the adding of this ground tab/clip.
> >Also, while it is in, have the Technician check to see that you have the
> >latest i730 GPS software update (also at no charge).
> >
> >I do not know if the ground tab/clip fix and the GPS software update are
> >free if you go to a Nextel reseller offering authorized service and
repair
> >(as compared to a Nextel company owned service & repair center). Ask in
> >advance.
> >
> >For those of you that are in other Nextel groups, please post this info
> >there as it could help others having problems with their i730 phones.
> >
> >Sandy
>
>
> Here's some more info on this. This service bulletin, which was posted at
> the Howardforums in Aug. 2004, may be the service bulletin to which the
> Technician was referring:
>
>
> iSB 04-130 i730 RF Improvements.doc
>
> Memo To: MICC Operators and their Authorized Representatives
> Applies To: All US Markets and International (Non-US) Markets
> From: iDEN Subscriber Group
> Subject: RF Improvements
> Kits affected: i730 phones
> __________________________________________________
>
> Purpose
> The purpose of this bulletin is to provide instructions regarding a new
> product enhancement that could improve the RF performance of the i730
phone.
>
> Description
> Through recent product improvement research, Motorola has discovered that
in
> some cases, affixing a 3-prong metal contact to the "Power Amplifier (PA)
> Shield (SH2)" on the main board may enhance the performance of the i730
> phone by reducing the occurrence of No Service/Registration, Drop Calls,
and
> Distorted Audio. While not all phones we tested experienced an
improvement,
> we are recommending that you implement the following process on phones
that
> come in for service.
>
> Resolution
> If you are an Authorized Field Service location, we suggest that you
attach
> this metal contact to i730 models manufactured prior to June, 2004 (Please
> see below for sample Serial Number date chart). Phones that were
> manufactured after June 2004 or sent to Motorola for repair already have
the
> contact added therefore; there is no need to add the metal contact to
these
> phones.
>
Related resources
Anonymous
February 16, 2005 2:38:12 AM

Archived from groups: alt.cellular.nextel (More info?)

In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
<pdamant@pdaman.net> wrote:

>Do you have the example of the Serial number date code (mentioned at bottom
>of bulletin) so others can check and see if we have it or no? Would be
>appreciated.

I have the bulletin kicking around, I can email copies to anyone that
wants a copy.


--
"NEWS SERVERS ARE NOT POWER BY HAMSTERS"
-- rfgdxm/Robert F. Golaszewski
Anonymous
February 17, 2005 10:56:17 AM

Archived from groups: alt.cellular.nextel (More info?)

On Tue, 15 Feb 2005 23:38:12 -0700, DevilsPGD <ihatespam@crazyhat.net>
wrote:

>In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
><pdamant@pdaman.net> wrote:
>
>>Do you have the example of the Serial number date code (mentioned at bottom
>>of bulletin) so others can check and see if we have it or no? Would be
>>appreciated.
>
>I have the bulletin kicking around, I can email copies to anyone that
>wants a copy.

I posted all that I found on the WWW.

Please send it to me.

Sandy

Sandyon66XYZ@comcast.net

Remove the XYZ
Anonymous
February 17, 2005 5:25:05 PM

Archived from groups: alt.cellular.nextel (More info?)

Go to motorola.com, find customer support for Iden, call them. If you
are the original owner and have had the phone for less than 1 year, they
will send Fedex to pick it up, repair or replace it (I got a brand new
phone) in 2 to 3 days. They even pay the priority shipping. If you
aren't the original owner but the phone is still under warranty (1 year
old) they will still repair or replace it but it will cost you $55.

sandyon66XYZ@comcast.net wrote:

> On Tue, 15 Feb 2005 23:38:12 -0700, DevilsPGD <ihatespam@crazyhat.net>
> wrote:
>
>
>>In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
>><pdamant@pdaman.net> wrote:
>>
>>
>>>Do you have the example of the Serial number date code (mentioned at bottom
>>>of bulletin) so others can check and see if we have it or no? Would be
>>>appreciated.
>>
>>I have the bulletin kicking around, I can email copies to anyone that
>>wants a copy.
>
>
> I posted all that I found on the WWW.
>
> Please send it to me.
>
> Sandy
>
> Sandyon66XYZ@comcast.net
>
> Remove the XYZ
>
Anonymous
February 18, 2005 12:08:51 AM

Archived from groups: alt.cellular.nextel (More info?)

In message <Fa6Rd.50$zn1.28@bignews6.bellsouth.net> Michael Greene
<wgreene63@netscape.net> wrote:

>Go to motorola.com, find customer support for Iden, call them. If you
>are the original owner and have had the phone for less than 1 year, they
>will send Fedex to pick it up, repair or replace it (I got a brand new
>phone) in 2 to 3 days. They even pay the priority shipping. If you
>aren't the original owner but the phone is still under warranty (1 year
>old) they will still repair or replace it but it will cost you $55.

While true, you can get it done free even if you're beyond the warranty
period if you contact Nextel directly (assuming you're in Nextel
territory)


--
Microsoft: Putting the PR into proprietary.
Anonymous
February 18, 2005 2:03:26 PM

Archived from groups: alt.cellular.nextel (More info?)

On Thu, 17 Feb 2005 21:08:51 -0700, DevilsPGD <ihatespam@crazyhat.net>
wrote:

>In message <Fa6Rd.50$zn1.28@bignews6.bellsouth.net> Michael Greene
><wgreene63@netscape.net> wrote:
>
>>Go to motorola.com, find customer support for Iden, call them. If you
>>are the original owner and have had the phone for less than 1 year, they
>>will send Fedex to pick it up, repair or replace it (I got a brand new
>>phone) in 2 to 3 days. They even pay the priority shipping. If you
>>aren't the original owner but the phone is still under warranty (1 year
>>old) they will still repair or replace it but it will cost you $55.
>
>While true, you can get it done free even if you're beyond the warranty
>period if you contact Nextel directly (assuming you're in Nextel
>territory)

Michael is right. My wife's i730 was beyond the 1 year warranty period (she
has had it for 14 mos) and the fix was free at the Nextel Company-Owned
Service & Repair Center, as I wrote at the beginning of this thread.

Sandy
Anonymous
February 18, 2005 2:03:27 PM

Archived from groups: alt.cellular.nextel (More info?)

In message <b24c119goae5d1ojn8qnnobra0274242tb@4ax.com>
sandyon66XYZ@comcast.net wrote:

>On Thu, 17 Feb 2005 21:08:51 -0700, DevilsPGD <ihatespam@crazyhat.net>
>wrote:
>
>>In message <Fa6Rd.50$zn1.28@bignews6.bellsouth.net> Michael Greene
>><wgreene63@netscape.net> wrote:
>>
>>>Go to motorola.com, find customer support for Iden, call them. If you
>>>are the original owner and have had the phone for less than 1 year, they
>>>will send Fedex to pick it up, repair or replace it (I got a brand new
>>>phone) in 2 to 3 days. They even pay the priority shipping. If you
>>>aren't the original owner but the phone is still under warranty (1 year
>>>old) they will still repair or replace it but it will cost you $55.
>>
>>While true, you can get it done free even if you're beyond the warranty
>>period if you contact Nextel directly (assuming you're in Nextel
>>territory)
>
>Michael is right. My wife's i730 was beyond the 1 year warranty period (she
>has had it for 14 mos) and the fix was free at the Nextel Company-Owned
>Service & Repair Center, as I wrote at the beginning of this thread.

huh? Michael said that it costs $55 (through Motorola directly) -- I'm
the one saying it's free at Nextel repair centers (which seems to be
what you're agreeing with)


--
Our enemies are innovative and resourceful...They never
stop thinking about new ways to harm our country and
our people, and neither do we.
-- George W. Bush 08/05/2004
Anonymous
February 18, 2005 10:00:26 PM

Archived from groups: alt.cellular.nextel (More info?)

On Fri, 18 Feb 2005 09:54:57 -0700, DevilsPGD <ihatespam@crazyhat.net>
wrote:

>In message <b24c119goae5d1ojn8qnnobra0274242tb@4ax.com>
>sandyon66XYZ@comcast.net wrote:
>
>>On Thu, 17 Feb 2005 21:08:51 -0700, DevilsPGD <ihatespam@crazyhat.net>
>>wrote:
>>
>>>In message <Fa6Rd.50$zn1.28@bignews6.bellsouth.net> Michael Greene
>>><wgreene63@netscape.net> wrote:
>>>
>>>>Go to motorola.com, find customer support for Iden, call them. If you
>>>>are the original owner and have had the phone for less than 1 year, they
>>>>will send Fedex to pick it up, repair or replace it (I got a brand new
>>>>phone) in 2 to 3 days. They even pay the priority shipping. If you
>>>>aren't the original owner but the phone is still under warranty (1 year
>>>>old) they will still repair or replace it but it will cost you $55.
>>>
>>>While true, you can get it done free even if you're beyond the warranty
>>>period if you contact Nextel directly (assuming you're in Nextel
>>>territory)
>>
>>Michael is right. My wife's i730 was beyond the 1 year warranty period (she
>>has had it for 14 mos) and the fix was free at the Nextel Company-Owned
>>Service & Repair Center, as I wrote at the beginning of this thread.
>
>huh? Michael said that it costs $55 (through Motorola directly) -- I'm
>the one saying it's free at Nextel repair centers (which seems to be
>what you're agreeing with)

Yes! He's right again, that DevilsPGD sure knows what he's talking about!

Sorry, I made a mistake.

Sandy
Anonymous
February 19, 2005 1:31:31 AM

Archived from groups: alt.cellular.nextel (More info?)

In message <880d11lt5dmkfgi4nujdna2ro5l45itqge@4ax.com>
sandyon66XYZ@comcast.net wrote:

>>huh? Michael said that it costs $55 (through Motorola directly) -- I'm
>>the one saying it's free at Nextel repair centers (which seems to be
>>what you're agreeing with)
>
>Yes! He's right again, that DevilsPGD sure knows what he's talking about!
>
>Sorry, I made a mistake.

No problem -- I'm half just trying to make sure I'm not confused :) 


--
For recreational use only.
Anonymous
February 20, 2005 7:23:46 AM

Archived from groups: alt.cellular.nextel (More info?)

DEVILSPGD I would appreciate a copy of the bulletin. I am not having issues
with mine, but I am a very, very light user. I bought the i730 just to use
for DC on the weekends, and finfd I still just use my TMOBILE phone anyway.
But if my serial number falls into that time, then I would like to get it
fixed anyway.
Send to:

s a l e s d e p t @ C o m c a s tdot n e t (Tighten Up My Formation)


"DevilsPGD" <ihatespam@crazyhat.net> wrote in message
news:gfq511pipc40sdkmsi5f4np1na1d4049s7@news.octanews.com...
> In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
> <pdamant@pdaman.net> wrote:
>
> >Do you have the example of the Serial number date code (mentioned at
bottom
> >of bulletin) so others can check and see if we have it or no? Would be
> >appreciated.
>
> I have the bulletin kicking around, I can email copies to anyone that
> wants a copy.
>
>
> --
> "NEWS SERVERS ARE NOT POWER BY HAMSTERS"
> -- rfgdxm/Robert F. Golaszewski
Anonymous
February 20, 2005 8:03:26 AM

Archived from groups: alt.cellular.nextel (More info?)

In message <_6udnVhUBsi_yoXfRVn-sg@comcast.com> "PDA Man"
<pdamant@pdaman.net> wrote:

>DEVILSPGD I would appreciate a copy of the bulletin. I am not having issues
>with mine, but I am a very, very light user. I bought the i730 just to use
>for DC on the weekends, and finfd I still just use my TMOBILE phone anyway.
>But if my serial number falls into that time, then I would like to get it
>fixed anyway.
>Send to:
>
>s a l e s d e p t @ C o m c a s tdot n e t (Tighten Up My Formation)

I'll tighten it good :) 


--
Americans couldn't be any more self-absorbed if they were made from equal
parts water and papertowel.
-- Dennis Miller
Anonymous
February 26, 2005 10:49:58 AM

Archived from groups: alt.cellular.nextel (More info?)

I had no luck with Nextel. If they will fix it for free, then great, if
not go through Motorola.

sandyon66XYZ@comcast.net wrote:
> On Fri, 18 Feb 2005 09:54:57 -0700, DevilsPGD <ihatespam@crazyhat.net>
> wrote:
>
>
>>In message <b24c119goae5d1ojn8qnnobra0274242tb@4ax.com>
>>sandyon66XYZ@comcast.net wrote:
>>
>>
>>>On Thu, 17 Feb 2005 21:08:51 -0700, DevilsPGD <ihatespam@crazyhat.net>
>>>wrote:
>>>
>>>
>>>>In message <Fa6Rd.50$zn1.28@bignews6.bellsouth.net> Michael Greene
>>>><wgreene63@netscape.net> wrote:
>>>>
>>>>
>>>>>Go to motorola.com, find customer support for Iden, call them. If you
>>>>>are the original owner and have had the phone for less than 1 year, they
>>>>>will send Fedex to pick it up, repair or replace it (I got a brand new
>>>>>phone) in 2 to 3 days. They even pay the priority shipping. If you
>>>>>aren't the original owner but the phone is still under warranty (1 year
>>>>>old) they will still repair or replace it but it will cost you $55.
>>>>
>>>>While true, you can get it done free even if you're beyond the warranty
>>>>period if you contact Nextel directly (assuming you're in Nextel
>>>>territory)
>>>
>>>Michael is right. My wife's i730 was beyond the 1 year warranty period (she
>>>has had it for 14 mos) and the fix was free at the Nextel Company-Owned
>>>Service & Repair Center, as I wrote at the beginning of this thread.
>>
>>huh? Michael said that it costs $55 (through Motorola directly) -- I'm
>>the one saying it's free at Nextel repair centers (which seems to be
>>what you're agreeing with)
>
>
> Yes! He's right again, that DevilsPGD sure knows what he's talking about!
>
> Sorry, I made a mistake.
>
> Sandy
>
Anonymous
February 27, 2005 12:37:26 AM

Archived from groups: alt.cellular.nextel (More info?)

On Sat, 26 Feb 2005 07:49:58 -0500, Michael Greene <wgreene63@netscape.net>
wrote:

>I had no luck with Nextel.
[snip]

Did you go to a Nextel Company-Owned Service & Repair Center?
They will fix it without charging you because they get paid by Motorola for
fixing your i730.

Sandy
Anonymous
February 27, 2005 10:40:42 AM

Archived from groups: alt.cellular.nextel (More info?)

In article <gfq511pipc40sdkmsi5f4np1na1d4049s7@news.octanews.com>,
DevilsPGD <ihatespam@crazyhat.net> wrote:

> In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
> <pdamant@pdaman.net> wrote:
>
> >Do you have the example of the Serial number date code (mentioned at bottom
> >of bulletin) so others can check and see if we have it or no? Would be
> >appreciated.
>
> I have the bulletin kicking around, I can email copies to anyone that
> wants a copy.

I would also like to have a copy of that. I just got a i730 about a
month ago from Nextel directly (not a reseller) but sometimes I get some
of the symptoms mentioned earlier such as dropped calls. I would like
to know if my phone has already had the modifications made or if I
should take it in.

Please email me at: jonfia @ hawaii dot rr dot com

Thanks

--
Aloha

Fia
Anonymous
February 27, 2005 2:11:53 PM

Archived from groups: alt.cellular.nextel (More info?)

In message
<jonfiaNOSPAM-CE9A52.21425326022005@orngca-news03.socal.rr.com> Fia
<jonfiaNOSPAM@hawaii.rr.com> wrote:

>In article <gfq511pipc40sdkmsi5f4np1na1d4049s7@news.octanews.com>,
> DevilsPGD <ihatespam@crazyhat.net> wrote:
>
>> In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
>> <pdamant@pdaman.net> wrote:
>>
>> >Do you have the example of the Serial number date code (mentioned at bottom
>> >of bulletin) so others can check and see if we have it or no? Would be
>> >appreciated.
>>
>> I have the bulletin kicking around, I can email copies to anyone that
>> wants a copy.
>
>I would also like to have a copy of that. I just got a i730 about a
>month ago from Nextel directly (not a reseller) but sometimes I get some
>of the symptoms mentioned earlier such as dropped calls. I would like
>to know if my phone has already had the modifications made or if I
>should take it in.
>
>Please email me at: jonfia @ hawaii dot rr dot com
>
>Thanks

Sure, I'll send it off shortly.


--
You can get more with a kind word and a 2x4 then just a kind word.
Anonymous
April 9, 2005 1:57:13 AM

Archived from groups: alt.cellular.nextel (More info?)

DevilsPGD Wrote:
> In message
> <jonfiaNOSPAM-CE9A52.21425326022005@orngca-news03.socal.rr.com> Fia
> <jonfiaNOSPAM@hawaii.rr.com> wrote:
>
> >In article <gfq511pipc40sdkmsi5f4np1na1d4049s7@news.octanews.com>,
> > DevilsPGD <ihatespam@crazyhat.net> wrote:
> >
> >> In message <8qydnRkB5-VtI4_fRVn-gw@comcast.com> "PDA Man"
> >> <pdamant@pdaman.net> wrote:
> >>
> >> >Do you have the example of the Serial number date code (mentioned
> at bottom
> >> >of bulletin) so others can check and see if we have it or no? Would
> be
> >> >appreciated.
> >>
> >> I have the bulletin kicking around, I can email copies to anyone
> that
> >> wants a copy.
> >
> >I would also like to have a copy of that. I just got a i730 about a
> >month ago from Nextel directly (not a reseller) but sometimes I get
> some
> >of the symptoms mentioned earlier such as dropped calls. I would
> like
> >to know if my phone has already had the modifications made or if I
> >should take it in.
> >
> >Please email me at: jonfia @ hawaii dot rr dot com
> >
> >Thanks
>
> >Sure, I'll send it off shortly.
>
> could you please email it to me too, i just got an i730 used. but
> maybe nextel will help me if i need it. blackviolet@rcn.com


--
lunablue
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