Dell deceptive sales tactic?

Archived from groups: alt.sys.pc-clone.dell (More info?)

Dell has a Malaysia website? I would never have guessed. Anyway, there is
the possibility that the updates to their website (Malaysia, you say?) did
not get done in a timely fashion. Dell may not have been trying to practice
deceptive sales techniques.

"tourist" <mrkonghh@hotmail.com> wrote in message
news:42dc50d7$1_1@news.tm.net.my...
> Hi. I didn't know where to post this but I am so fed up with Dell sales
> tactic that I will post it anywhere. It regards Dell's refurbish sales
> tactic.
>
> I have been checking for any refurbish Inspiron on a daily basis for a
> friend and eventually saw some on sales at their Malaysia website on a
> Friday (15th) evening. Called up 1-800-88-0301 and was told their office
> closed for the day. Called up on Saturday (16th) 9:10 am and was told
> refurbish sales personnel will only work on coming Monday (18th) but the
> saleslady did took down all my particular and the refurbish package of my
> interest. She further promised to pass the information to the appropriate
> sales personnel doing the refurbish sales.
>
> When Monday came, I got no call from Dell so I called them instead. I was
> told that the unit of my choice had already been sold but when I ask them
> when was it sold, they told me that it was sold around Friday 15th. The
> funny thing is, their website still list that system as available all day
> Friday (15th), Saturday (16th), Sunday (17th) and Monday (18th)! Yes, even
> AFTER they told me verbally on Monday as being not available anymore, it
> was
> still listed for many more hours later as available for sales to general
> public on their website.
>
> So what's going on? If Dell intends to sell that unit to only a group of
> selected customer, then why do they list it as available for sales to the
> general public? And if it had already been sold, why still list it on
> website as available for days afterward? I felt like being taken for a
> ride
> with this deception.
>
> I had called to complaint and send Dell an email but till today, I heard
> nothing. I had always got great sales service from Dell and have bought
> several computers for my company usage. The last was being a customized
> Insprion on a couple of month's back. May be it about time to look
> elsewhere
> for my next purchase.
> kong
>
>
>