Archived from groups: alt.sys.pc-clone.dell (
More info?)
Couldn't have said it better myself.
Now we all have to do is wait for Dell to realize that in the long run, this
nonsense is going to cost them customers and ultimately profits.
<ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
news:42e4e724.1997027@nntp.charter.net...
> No flames from here, Irene. Whether Dell or any other name brand
> computer, it
> has long been painfully obvious that computers are divided into two
> classes of
> equipment: commercial (or business) and consumer. The consumer-oriented
> brand
> names (Compaq Presario, HP Pavilion, Dell Inspiron, etc.) have long been
> associated with inferior product, beginning with the design, including the
> selection of electronic components (e.g. Quantum Bigfoot drives, "Gatrox"
> PCI
> graphics cards) and even chassis, and ending with support (all areas
> including
> warranty replacements, web site info, on-line and phone tech support).
> The
> computer companies find that a divide-and-conquer strategy works perfectly
> with
> consumers, who, by their very nature, are already divided, and, hence,
> cannot
> easily get together on any problems with the products. Divide-and-conquer
> does
> not work with large enterprises with centralized purchasing departments,
> so
> product quality is invariably at least a notch better with business-class
> products.
>
> Give IBM credit for first dropping out of the consumer computer product
> game
> (Aptivas were a blot on IBM's reputation), then for selling off the
> desktop
> computer business to Lenovo. IBM simply concluded that competing in the
> consumer-oriented product segment with ever-lower quality products was a
> losing
> game for a reputation it wants to maintain.
>
> Dell seems to be late in catching on that it can cut corners with its
> consumer-oriented computers, along with commeasurate cuts in price. Dell
> also
> shows evidence that it understands the difference between the two:
> consumer and
> business. It's web site exhibits a two-tiered structure, so that one can
> order
> products as a simpleton consumer (DON'T DO IT!) or a some sort of
> business.
> And, yes, Dell is too damned short-sighted to understand the long-term
> effects
> of cutting corners with consumers. The short-term effect is that Dell
> consumer-oriented boxes will be perceived as the same as all the junk sold
> in
> the retail stores. The long-term effect is a steady erosion in sales, or
> at
> least no increases in sales to satisfy the demands of the stock market.
>
> The only hope for Dell is that HP and Gateway have been going down the
> slippery
> consumer slope for several years already, and consequently both are really
> and
> truly gasping to survive. Kill off HP and Gateway computer businesses and
> who
> is left to compete with Dell? This is a real conundrum for buyers of
> computers,
> until computer manufacturers and buyers alike truly understand that price
> is not
> the only buying criterion... Ben Myers
>
> On , "Irene" <girlsrule@hotmail.com> wrote:
>
>>
>>NNTP-Posting-Date: Mon, 25 Jul 2005 06:07:17 MST
>>Date: Mon, 25 Jul 2005 06:07:15 -0700
>>Xref: Hurricane-Charley alt.sys.pc-clone.dell:39577
>>X-Received-Date: Mon, 25 Jul 2005 06:07:17 MST (be04.lga)
>>
>>I've posted this several times before, but at the risk of being flamed I
>>will repeat my comments again.
>>
>>When enough people get fed up with the poor support and quit buying Dell
>>computers, things will improve. Until then, it is my opinion that things
>>will continue deteriorate as long as Dell can cut service and support
>>without the loss of substantial business.
>>
>>That point has apparently already been reached on the "business" sales end
>>of things and some service and support has been moved back to the U.S. and
>>improved.
>>
>>Bottom line(no pun intended), as long as Dell can sell their low end
>>consumer computers, without providing the quality service and support that
>>most of us got used to several years ago, they will do so.
>>
>>
>>"Al" <dvst8@videotron.ca> wrote in message
>>news:C%WEe.19508$mv2.230410@weber.videotron.net...
>>> Not only that, if you pay the premium for CompleteCare, you still get
>>> poor
>>> telephone support.
>>>
>>> Maybe if Dell reduced there operating costs by eliminating the huge
>>> waiting times talking to India for support they could spend more on
>>> quality support techs who can answer the questions.
>>>
>>>
>>> "Quaoar" <quaoar@tenthplanet.net> wrote in message
>>> news:JOadncli69hai0DfRVn-3w@comcast.com...
>>>> Bill wrote:
>>>>> Want to know who is responsible for the slide in Dell's service? It's
>>>>> us, the customer. Dell is driven, like any other corporation by
>>>>> profit. How many customers really are willing to pay the difference
>>>>> in price for better tech support? Consider that number versus those
>>>>> who would buy Brand X if it were a couple of hundred dollars cheaper?
>>>>>
>>>>> If the market really wanted and paid that extra few bucks for Dell's
>>>>> once famous support, it would still be provided.
>>>>>
>>>>> My take on this is, Dell sees no value and perhaps a loss in its old
>>>>> tradition. Perhaps I'm out in left field. As long as now one else
>>>>> offers better support and a certain segment of the market is willing
>>>>> to chase a few extra bucks in savings we aren't going to see tech
>>>>> support quality any where.
>>>>
>>>> Warranty is a contract and the issues seem to be that Dell is having
>>>> some
>>>> difficulty honoring the terms of whatever warranties are in force, for
>>>> whatever reason Dell has. Possible reasons are low product profit
>>>> margins coupled with any or all of deteriorating product quality,
>>>> increasing consumer expectations of performance, high level of product
>>>> returns, etc. Dell is also having to go the extra mile in coupons,
>>>> discounts, freebies, and the like in order to maintain both product
>>>> volume sales and total revenues in a market with falling product
>>>> prices,
>>>> intense competition, and falling numbers of new computer purchases.
>>>>
>>>> I fail to see where the customer's choice of warranty model has any
>>>> impact on Dell's warranty service and support obligations.
>>>>
>>>> Q
>>>>
>>>
>>>
>>
>>
>
mvpd1l93rrmginkocel4dktjpijmkposa@4ax.com...
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