Did you try contacting Apple support? They have a generally good reputation. And, not to be rude, why did you post in the Win7 section of the forums? The experts on this topic likely frequent the iPhone forum.
not rude i did not know they had an iphone forum on toms... thanks. and yes i did contact apple. she was nice. a bit above her head as she had to keep putting me on hold to ask someone else. then she started talking to the someone else without putting me on hold or mute.