Dell support comment (read feedback)

Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

Dell customer service, about 40 min. of bouncing around the world, if
you don't know what you need. About 20 minutes if you're on track.
About 10 for a corporate account that knows what it needs.

This is what I know: Dell customer service was flexible enough to get
the job done over the phone - Great job. Reasonably short order on a
corporate account for a confusing order. Nobody gets kudos from me when
none are due. There will be none here. Management got this when they
ordered that and pay full price rather than package deal?

That deal is very short. Hire somebody who not only speaks English, but
understands it in sales. That happens again, and it will never, ever
happen again.

They may be figuring out how to put it all together and they're on the
right track. Excellent tech support.

TheNIGHTCRAWLER
(I crosspost
alt.sys.pc-clone.dell,atl.general)
8 answers Last reply
More about dell support comment read feedback
  1. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    Follow-up.
    Dell customer-support makes a save. Their support was actually able to
    make a command decision involving a corporate account -money- and save
    their sales dept's innocent mistake. I put the offer on the table to
    salvage relations. 5 minute resolution to the little things that can
    make or break a company.

    Dell passed muster.

    TheNIGHTCRAWLER
    (Resolution required IT dept. intercept. Resolution in under 5 minutes
    is not bad. They need to update their auto-phone directory. Failed in
    the replacement parts category.)

    casual@home.com (TheNIGHTCRAWLER) wrote:

    >Dell customer service, about 40 min. of bouncing around the world, if
    >you don't know what you need. About 20 minutes if you're on track.
    >About 10 for a corporate account that knows what it needs.
    >
    >This is what I know: Dell customer service was flexible enough to get
    >the job done over the phone - Great job. Reasonably short order on a
    >corporate account for a confusing order. Nobody gets kudos from me when
    >none are due. There will be none here. Management got this when they
    >ordered that and pay full price rather than package deal?
    >
    >That deal is very short. Hire somebody who not only speaks English, but
    >understands it in sales. That happens again, and it will never, ever
    >happen again.
    >
    >They may be figuring out how to put it all together and they're on the
    >right track. Excellent tech support.
    >
    >TheNIGHTCRAWLER
    >(I crosspost
    >alt.sys.pc-clone.dell,atl.general)
  2. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    Retard.
  3. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    It all sounds pretty vague to me... Ben Myers

    On Fri, 29 Jul 2005 05:31:40 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:

    >Follow-up.
    >Dell customer-support makes a save. Their support was actually able to
    >make a command decision involving a corporate account -money- and save
    >their sales dept's innocent mistake. I put the offer on the table to
    >salvage relations. 5 minute resolution to the little things that can
    >make or break a company.
    >
    >Dell passed muster.
    >
    >TheNIGHTCRAWLER
    >(Resolution required IT dept. intercept. Resolution in under 5 minutes
    >is not bad. They need to update their auto-phone directory. Failed in
    >the replacement parts category.)
    >
    >casual@home.com (TheNIGHTCRAWLER) wrote:
    >
    >>Dell customer service, about 40 min. of bouncing around the world, if
    >>you don't know what you need. About 20 minutes if you're on track.
    >>About 10 for a corporate account that knows what it needs.
    >>
    >>This is what I know: Dell customer service was flexible enough to get
    >>the job done over the phone - Great job. Reasonably short order on a
    >>corporate account for a confusing order. Nobody gets kudos from me when
    >>none are due. There will be none here. Management got this when they
    >>ordered that and pay full price rather than package deal?
    >>
    >>That deal is very short. Hire somebody who not only speaks English, but
    >>understands it in sales. That happens again, and it will never, ever
    >>happen again.
    >>
    >>They may be figuring out how to put it all together and they're on the
    >>right track. Excellent tech support.
    >>
    >>TheNIGHTCRAWLER
    >>(I crosspost
    >>alt.sys.pc-clone.dell,atl.general)
    >
  4. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    ben_myers_spam_me_not @ charter.net (Ben Myers) wrote:

    >It all sounds pretty vague to me... Ben Myers

    Making anything vague is not a thing I do. Ever. Would you like to
    know more?

    TheNIGHTCRAWLER
    (I do not bullshit and I do not play around. Dell support groups have
    been given what is required.)
    >
    >On Fri, 29 Jul 2005 05:31:40 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:
    >
    >>Follow-up.
    >>Dell customer-support makes a save. Their support was actually able to
    >>make a command decision involving a corporate account -money- and save
    >>their sales dept's innocent mistake. I put the offer on the table to
    >>salvage relations. 5 minute resolution to the little things that can
    >>make or break a company.
    >>
    >>Dell passed muster.
    >>
    >>TheNIGHTCRAWLER
    >>(Resolution required IT dept. intercept. Resolution in under 5 minutes
    >>is not bad. They need to update their auto-phone directory. Failed in
    >>the replacement parts category.)
    >>
    >>casual@home.com (TheNIGHTCRAWLER) wrote:
    >>
    >>>Dell customer service, about 40 min. of bouncing around the world, if
    >>>you don't know what you need. About 20 minutes if you're on track.
    >>>About 10 for a corporate account that knows what it needs.
    >>>
    >>>This is what I know: Dell customer service was flexible enough to get
    >>>the job done over the phone - Great job. Reasonably short order on a
    >>>corporate account for a confusing order. Nobody gets kudos from me when
    >>>none are due. There will be none here. Management got this when they
    >>>ordered that and pay full price rather than package deal?
    >>>
    >>>That deal is very short. Hire somebody who not only speaks English, but
    >>>understands it in sales. That happens again, and it will never, ever
    >>>happen again.
    >>>
    >>>They may be figuring out how to put it all together and they're on the
    >>>right track. Excellent tech support.
    >>>
    >>>TheNIGHTCRAWLER
    >>>(I crosspost
    >>>alt.sys.pc-clone.dell,atl.general)
    >>
  5. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    Don't expect much...
    TheSPERMTRAWLER is a retard.
  6. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    Fact is that I have no clue as to what the brouhaha with Dell was all about,
    based on what was posted. On blind faith, I'll believe something took place,
    but what?? ... Ben

    On Sat, 30 Jul 2005 04:32:25 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:

    >ben_myers_spam_me_not @ charter.net (Ben Myers) wrote:
    >
    >>It all sounds pretty vague to me... Ben Myers
    >
    >Making anything vague is not a thing I do. Ever. Would you like to
    >know more?
    >
    >TheNIGHTCRAWLER
    >(I do not bullshit and I do not play around. Dell support groups have
    >been given what is required.)
    >>
    >>On Fri, 29 Jul 2005 05:31:40 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:
    >>
    >>>Follow-up.
    >>>Dell customer-support makes a save. Their support was actually able to
    >>>make a command decision involving a corporate account -money- and save
    >>>their sales dept's innocent mistake. I put the offer on the table to
    >>>salvage relations. 5 minute resolution to the little things that can
    >>>make or break a company.
    >>>
    >>>Dell passed muster.
    >>>
    >>>TheNIGHTCRAWLER
    >>>(Resolution required IT dept. intercept. Resolution in under 5 minutes
    >>>is not bad. They need to update their auto-phone directory. Failed in
    >>>the replacement parts category.)
    >>>
    >>>casual@home.com (TheNIGHTCRAWLER) wrote:
    >>>
    >>>>Dell customer service, about 40 min. of bouncing around the world, if
    >>>>you don't know what you need. About 20 minutes if you're on track.
    >>>>About 10 for a corporate account that knows what it needs.
    >>>>
    >>>>This is what I know: Dell customer service was flexible enough to get
    >>>>the job done over the phone - Great job. Reasonably short order on a
    >>>>corporate account for a confusing order. Nobody gets kudos from me when
    >>>>none are due. There will be none here. Management got this when they
    >>>>ordered that and pay full price rather than package deal?
    >>>>
    >>>>That deal is very short. Hire somebody who not only speaks English, but
    >>>>understands it in sales. That happens again, and it will never, ever
    >>>>happen again.
    >>>>
    >>>>They may be figuring out how to put it all together and they're on the
    >>>>right track. Excellent tech support.
    >>>>
    >>>>TheNIGHTCRAWLER
    >>>>(I crosspost
    >>>>alt.sys.pc-clone.dell,atl.general)
    >>>
    >
  7. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    On Sat, 30 Jul 2005 04:32:25 GMT, casual@home.com (TheNIGHTCRAWLER)
    removed his head from the glue bag long enuff to spew the following
    spasmodic delusion:

    >ben_myers_spam_me_not @ charter.net (Ben Myers) wrote:
    >
    >>It all sounds pretty vague to me... Ben Myers
    >
    >Making anything vague is not a thing I do. Ever.

    Every single post you've ever made is vague, incomprehensible,
    unintelligible, disconnected, meaningless bullshit (shall I go on?)

    >Would you like to know more?

    Not only no; --> H E L L N O ! <--


    <snipped incohesive rambling>
  8. Archived from groups: alt.sys.pc-clone.dell,atl.general (More info?)

    > Every single post you've ever made is
    > vague, incomprehensible, unintelligible,
    > disconnected, meaningless bullshit (shall I go on?)

    The kornholer has a limp dick.
    He's an impotent worm.
    He has 3 cyber friends.
    His 3 cyber friends have 3 cyber friends.
    They're making a movie:
    Revenge Of The Turds.
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