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Install Error: Required CD/DVD drive device driver is missing

Last response: in Windows 7
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July 29, 2010 9:49:20 AM

I'm trying to install Windows 7 64bit. After loading windows 7 setup from my dvd drive I get the error "Required CD/DVD drive device driver is missing." From doing a lot of research, it seems this error has nothing to do with my DVD drive but has to do with the SATA Controller Driver. So I try to load the 64bit drivers for the SATA controller and it finds them okay but when i try to install, it says something like "no new devices found". The SATA Driver(s) are the only it ever finds, except for the time I enabled Raid... Then those drivers showed up as well but with the exact same results.

From another forum I was directed to this microsoft page: http://support.microsoft.com/kb/952951 and the resolution says: "To workaround this issue, disable AHCI mode for your disk controller in the system BIOS. Typically the controller has to be changed from AHCI mode to "IDE" or "ATA" mode. "

My motherboard is an Asus P5N-E nForce 650i SLI Chipset LGA775 FSB1333 DDR2 Mainboard. However, I can not find anyway to change the setting from AHCI mode to IDE or ATA. As far as I can tell, nothing in my bios allows me to change that setting... or at best it's unapparent.

That said, the info I was getting from googling for an answer was a bit all over the place with this problem so I may not even be on the right track.

Thank you for your help.
July 29, 2010 9:52:09 AM

I also wanted to add installing Windows 7 32bit edition did not seem to have this problem.
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a c 370 $ Windows 7
July 29, 2010 4:35:01 PM

Some motherboards you need to hit a key to get into advance BIOS settings, check if maybe that's the case with yours.

Are there any issues with the PC aside from the error? Do you actually see the optical drive in Windows?
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July 29, 2010 8:17:06 PM

I can see the drive in Windows fine. Even when I'm loading Windows 7 64bit, I'm loading from the DVD.

As I was looking through the BIOS, one of the options said something like (if enabled, you should set some other option in advanced mode). I have no idea how to get to advanced mode, so I will be Googling again.
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a b $ Windows 7
July 29, 2010 8:24:03 PM

What was the name of the option?
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July 29, 2010 8:40:18 PM

I just went through the same problem myself over the last couple of days. Make sure you have configured the raid array in the raid card/mb bios setup. During boot, before windows set up starts, you should have a key to press to enter raid set up.

Have you done that?
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July 29, 2010 8:49:58 PM

Actually, misread the note about "advanced mode". It says "expert mode" and it's just a setting. It doesn't seem there is an "Advanced or Expert Mode" or if there is, it's undocumented. Is there typically a way to enter the "advanced mode" on an ASUS MB?

Chedder... I read something about enabling raid. What I've tried was enabling raid in the bios but not setting any of the SATA drives to enabled. The info I read wasn't totally clear on how to do it.
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a b $ Windows 7
July 29, 2010 8:54:10 PM

If you're using SATA drives, you need to enable the onboard SATA options.

You don't need to enable RAID, unless you're planning to run a RAID array in the future. RAID mode includes AHCI mode, but allows for an array to be setup.
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July 29, 2010 8:58:50 PM

I don't think Windows will see the drives if they are not enabled. That is probably the cause of the message you are getting.
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July 29, 2010 9:15:27 PM

Do you think I should enable the raid for all my SATA devices then?
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July 29, 2010 9:20:02 PM

Only if you want to run an array.
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a b $ Windows 7
July 29, 2010 9:51:28 PM

AHCI mode should be ok, but you'll need to enable the onboard SATA options.
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July 29, 2010 10:00:17 PM

I've tried to enable Raid, and I enabled it for all SATA ports and devices. It didn't seem my SATA DVD drive would work with Raid enabled on it. I'm not 100% sure but I don't think it was working. I setup a striping array on (SATA 4) (my os hard drive) and connected an IDE DVD Drive. I got the same error as before. I did not try loading the drivers. I will go back and try the same thing again and try to install the drivers it wants again. They were on my other HD which had raid enabled in the BIOS but I didn't setup an array for it, so i couldn't read off it.

As far as I can tell I have all SATA options enabled. There is an onboard JMicron SATA Controller. I've tried enabling and disabling (currently disabled), it doesn't seem to make any difference.

If you would like, you can view the manual for my MB here: http://support.asus.com/download/download.aspx. MODEL: Socket775 P5N-E SLI
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July 29, 2010 10:32:31 PM

You can put the drivers on a usb drive and load from there. That is what I have been doing. If the motherboard came with a cd of drivers, see if there are any that you might need to load.
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July 29, 2010 10:45:41 PM

An interesting though... if the SATA Drivers were really the problem. Why can I see both my SATA HDs and the SATA DVD Drive?
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July 30, 2010 5:46:57 AM

did you try removing some memory modules? might be faulty ram ...
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a b $ Windows 7
July 30, 2010 5:56:36 AM

When RAID is enabled, you usually have to load a mass storage controller at the beginning of the windows install.
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July 30, 2010 6:05:41 AM

aford10 said:
When RAID is enabled, you usually have to load a mass storage controller at the beginning of the windows install.


Thats actually not true for Windows Vista or 7. I used to have to for Windows XP and it had to use a floppy (ewww) that would erase itself every time. But when I first built my machine and setup my normal RAID 0, put in the Vista disk I thought, yay!!!! I can use a USB thumb drive. Then I started the install and bam. It saw the RAID array.

Man it was an instant relief. 7 is the same. No need for RAID drivers as, like Windows 98, it has generic ones there. Which I found weird. Why did 98 have RAID drivers and XP didn't.......

As for the OP, have you tried to change the SATA port that the DVD drive is in as well as the cable? And could you take a picture of your BIOS? If anything you should be able to press Delete and get into it. If we can see it, we should be able to guide you.

And as for the 64bit, this is a fresh install and not you trying to upgrade 32bit to 64bit correct?
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July 30, 2010 6:11:17 AM

I have changed the SATA port but not the cable. I'm curious of your reasoning there... Windows can read from the DVD and HDs just fine, including during setup. In fact, I can browse any of them to search for the driver it wants me to install but I can't figure out what driver it really needs.

I am doing a fresh install, I will be deleting my current OS (Vista). However, I haven't been able to get to that point in the setup process.
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a b $ Windows 7
July 30, 2010 6:11:53 AM

There are still RAID drivers for vista and windows 7. They are often still required at the beginning of the windows install.
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July 30, 2010 6:20:30 AM

aford10 said:
There are still RAID drivers for vista and windows 7. They are often still required at the beginning of the windows install.


I am not saying that. Just that Vista and 7 can see most RAIDs without them since they have the generic drivers installed where XP had non, not even generic Intel drivers.

I needed no drivers for my RAID.

As for the OP, sometimes a cable or port switch might do it. Still a BIOS screen shot would help to see what we have. If its a advanced BIOS or crappy generic one.
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a b $ Windows 7
July 30, 2010 11:12:07 AM

If you go do the download page for the motherboard, look at the vista 64bit section. Under the RAID downloads, there is SATA controllers, RAID drivers (NVIDIA, and JMicron), and non RAID drivers. My guess is it's looking for one of those drivers. I would load them all on a disc, and try installing them at the beginning of the windows install.
http://support.asus.com/download/download.aspx
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August 2, 2010 7:54:53 AM

I have tried to install the SATA Controller & Raid Controller Drivers but it says something like "No new devices found" and it won't go any farther in the installation. This is really odd. Not to mention the error message Microsoft gives is TERRIBLE. I have no clue what it really wants but when I browse to the SATA & Raid Controller drivers that's the only thing I've found so far that will show up (in the list of drivers I can install) when I browse to the driver directory(s). I can see and use the hard drives and the DVD Drive (which are all SATA) and I'm loading windows from the DVD drive. What gives, right!?!?
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August 4, 2010 5:36:10 AM

Thank you all for your help. After all that, I finally did get it to work.

THE PROBLEM: I either had a bad download or bad burn.

THE SOLUTION: I downloaded Windows 7 Ultimate 64 bit again, using IE this time and then burned it at 8x, instead of 12x. I then put the DVD in and installation was a breeze.
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a b $ Windows 7
August 4, 2010 11:03:25 AM

Good to hear.

Thanks for the update :) 
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July 26, 2011 6:59:37 AM

Hey thanks a lot for the solution to my problem.
keep on
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Best solution

February 11, 2012 8:48:38 PM

test_dummy said:
Thank you all for your help. After all that, I finally did get it to work.

THE PROBLEM: I either had a bad download or bad burn.

THE SOLUTION: I downloaded Windows 7 Ultimate 64 bit again, using IE this time and then burned it at 8x, instead of 12x. I then put the DVD in and installation was a breeze.


THANK YOU for posting this!! I was experiencing the same "missing CD/DVD driver" problem. After pulling my hair out, I found your solution and redownloaded Windows 7 Professional x86 again. The 2nd burn was successful for me as well. Wow, that was a real headache!!
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February 18, 2012 12:45:24 AM

Best answer selected by test_dummy.
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a b $ Windows 7
February 18, 2012 1:29:30 PM

This topic has been closed by Nikorr
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