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Extended Warranty Scammer on the loose?

Last response: in Computer Brands
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Anonymous
August 2, 2005 9:01:20 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

A customer of mine reported that he'd received a cold phone call
allegedly from Dell UK, offering an extended warranty on his laptop
PC, at a special price of just £85. My customer was on the point of
signing up (by credit card) but thought better of it and asked for
details and an invoice to be sent by post.

Nothing arrived so after a couple of weeks he called up Dell and
queried it: the response was "we don't sell extended warranty that
way, and we're not running such an offer".
Anonymous
August 2, 2005 9:01:21 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Within just two days of receiving my two new Dell systems, a Dimension 4700
and an Inspiron 9300, I started to get calls from Dell about extended
warranties. The callers immediately identified themselves as Dell employees
with their full names and Dell employee numbers. Helpful, as they have
caller ID blocked.

That was about six weeks ago. I have received a total, I'm keeping track,
of 11 calls as of today from Dell. I have to give them credit, they are
nothing if not persistent in their quest to sell me an extended warranty. I
made it crystal clear to the last two Dell employees, who called me within
30 minutes of each other, that I did not want an extended warranty so I
shouldn't be getting any further calls.

"McSpreader" <invalid@hotmail.com> wrote in message
news:Xns96A6B7BB05FFMcP@62.253.170.163...
> A customer of mine reported that he'd received a cold phone call
> allegedly from Dell UK, offering an extended warranty on his laptop
> PC, at a special price of just £85. My customer was on the point of
> signing up (by credit card) but thought better of it and asked for
> details and an invoice to be sent by post.
>
> Nothing arrived so after a couple of weeks he called up Dell and
> queried it: the response was "we don't sell extended warranty that
> way, and we're not running such an offer".
Anonymous
August 2, 2005 10:15:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> A customer of mine reported that he'd received a cold phone call
> allegedly from Dell UK, offering an extended warranty on his laptop
> PC, at a special price of just £85

I`ve had similar calls for each of the three items i`ve bought from Dell
- I don`t think its a scam, but getting through to someone in the
organisation who knows how these extended warranties are marketed is a
bit of a black art.
Related resources
Anonymous
August 3, 2005 4:02:13 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>Within just two days of receiving my two new Dell systems, a Dimension 4700
>and an Inspiron 9300, I started to get calls from Dell about extended
>warranties. The callers immediately identified themselves as Dell employees
>with their full names and Dell employee numbers. Helpful, as they have
>caller ID blocked.

Hmm. I've received a half-dozen phone calls from Dell in the past
couple of weeks, and all have showed their 800-number as caller ID, as
required here in the States.

-Joel Hoffman

----------------------------------------------------------------------------
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Anonymous
August 3, 2005 4:02:14 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

The number is displayed with no other identification. So, there is no way
to tell who is calling until you answer.

"Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
news:9QTHe.21944$Kx6.10905@fe12.lga...
> >Within just two days of receiving my two new Dell systems, a Dimension
> >4700
>>and an Inspiron 9300, I started to get calls from Dell about extended
>>warranties. The callers immediately identified themselves as Dell
>>employees
>>with their full names and Dell employee numbers. Helpful, as they have
>>caller ID blocked.
>
> Hmm. I've received a half-dozen phone calls from Dell in the past
> couple of weeks, and all have showed their 800-number as caller ID, as
> required here in the States.
>
> -Joel Hoffman
>
> ----------------------------------------------------------------------------
> Free 35mm lens/digicam reviews: http://www.exc.com/photography
> ----------------------------------------------------------------------------
>
>
Anonymous
August 3, 2005 6:54:06 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

>The number is displayed with no other identification. So, there is no way
>to tell who is calling until you answer.

I call Dell enough that I recognize 800-xxx-DELL as them, even when I
can't remember what the "xxx" is....

-Joel

----------------------------------------------------------------------------
Free Bible and Mishna printouts in Hebrew: http://liturgy.exc.com/
----------------------------------------------------------------------------
Anonymous
August 3, 2005 4:17:33 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Just as with Email headers, caller ID can be spoofed. A friends son is
phonefreak and he occasionally calls me on his son's cell, it is IDed as
000-000-0000 and his home phone comes in as "No Body" at the same number.
No idea how he does it, but if that's the case, the Dell rep that said there
was no such offer could be correct. From the sound of it, if it's a scam,
when would the consumer catch on? Only after trying to get Dell to honor
the warranty and based on some of the experiences reported here that could
take a while due to the already declining level of support and the
outsourcing of the same. Mean while the scammers will have moved on to some
other brand of PCs customers to fleece.

Make sure that the entire number is correct. Some telephone scammers
went after the US Military, back when pagers were new. The targeted the
blocks of telephone numbers that the military had set up for their pagers.
Using a little human engineering they knew that no military officer would
fail to return a call to their branches career manger, so they set up a
series of phone banks on a matching exchange (same first the digits after
the area code, where ever they were available) as the various branches
career management offices. They then used an auto dialer system to call the
pager blocks and send their spoofed numbers. They had it all forwarded to a
1-900 number that charged $25.00 a minute to play a fake message about a
career advancement/enhancement program they were offering that sounded like
a military program until the end where it revealed that it was a for pay
seminar system. Long story short, when the telephone bills started coming
in all of the services JAGs got involved, as well as the US Attorney
General. The culprits almost pulled it off since there was a scarcity of
applicable law to cover the situation. They finally got hung out to dry
based on the fact that said program as advertised in their recording simply
did not exist. End result, everyone got the fraudulent charges dropped from
their phone bill and the scammers drew a couple of years in prison.

KC

"Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
news:ilWHe.21985$Kx6.19628@fe12.lga...
> >The number is displayed with no other identification. So, there is no
way
> >to tell who is calling until you answer.
>
> I call Dell enough that I recognize 800-xxx-DELL as them, even when I
> can't remember what the "xxx" is....
>
> -Joel
>
> --------------------------------------------------------------------------
--
> Free Bible and Mishna printouts in Hebrew: http://liturgy.exc.com/
> --------------------------------------------------------------------------
--
Anonymous
August 3, 2005 7:56:19 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I don't get anything but a number. 1-800-something. Nothing else. But, as
I mentioned, they do immediately identify themselves.

"Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
news:ilWHe.21985$Kx6.19628@fe12.lga...
> >The number is displayed with no other identification. So, there is no
way
> >to tell who is calling until you answer.
>
> I call Dell enough that I recognize 800-xxx-DELL as them, even when I
> can't remember what the "xxx" is....
>
> -Joel
>
> --------------------------------------------------------------------------
--
> Free Bible and Mishna printouts in Hebrew: http://liturgy.exc.com/
> --------------------------------------------------------------------------
--
Anonymous
August 5, 2005 5:36:39 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'd look up Dell's Number via 411 and have them confirm the offer first.
Anyone can answer a phone and ID themselves as whatever they choose.
Considering the sort of info you would need to exchange for such an offer,
I'd rather be safe than sorry.

KC

"Kevin" <webman6@hot4mail.com> wrote in message
news:LImdnVlvQLoI1mzfRVn-qg@uci.net...
> I don't get anything but a number. 1-800-something. Nothing else. But,
as
> I mentioned, they do immediately identify themselves.
>
> "Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
> news:ilWHe.21985$Kx6.19628@fe12.lga...
> > >The number is displayed with no other identification. So, there is no
> way
> > >to tell who is calling until you answer.
> >
> > I call Dell enough that I recognize 800-xxx-DELL as them, even when I
> > can't remember what the "xxx" is....
> >
> > -Joel
> >
>
> --------------------------------------------------------------------------
> --
> > Free Bible and Mishna printouts in Hebrew: http://liturgy.exc.com/
>
> --------------------------------------------------------------------------
> --
>
>
!