G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
I need some help with documentation/suggested wording for a complaint letter
I am crafting to send to Dell in Round Rock, TX.
A couple of years ago, I ordered a new Dell Dimension 2300 series computer.
It had a 3.5" floppy drive. I had some problems with it near the end of the
warranty period. Dell elected to replace the computer rather than fix it.
I received a new Dell Dimension 2400 as the replacement. The replacement
computer had a CD Burner (something the old one didn't have) but it didn't
have a floppy drive.
I have been round and round with customer service for months now by phone.
I want Dell to provide me with a floppy drive because my original computer
had one in it. It's my thought that they should provide me with all of the
same equipment that was on the original computer, and if they want to give
something extra (like the CD Burner) that's just fine. Problem is that
nobody in India can understand that at the time I ordered that Dell
Dimension 2300, floppy drives just came with the computer -- you didn't
think of them as extra, add on equipment. According to Dell's records, it
doesn't mention that the computer had a floppy drive.
I examined the online documentation for the 2300 and compared it to the
2400. The user guide for the 2300 explains to the user how to remove a
floppy drive (as in remove it and replace it with something else or a new
one). The user guide for the 2400 explains how to add a floppy drive.
Is there anybody else out there who can help me say it well so I have a shot
at getting that floppy drive without paying for a floppy drive kit +
shipping?
Linda
I need some help with documentation/suggested wording for a complaint letter
I am crafting to send to Dell in Round Rock, TX.
A couple of years ago, I ordered a new Dell Dimension 2300 series computer.
It had a 3.5" floppy drive. I had some problems with it near the end of the
warranty period. Dell elected to replace the computer rather than fix it.
I received a new Dell Dimension 2400 as the replacement. The replacement
computer had a CD Burner (something the old one didn't have) but it didn't
have a floppy drive.
I have been round and round with customer service for months now by phone.
I want Dell to provide me with a floppy drive because my original computer
had one in it. It's my thought that they should provide me with all of the
same equipment that was on the original computer, and if they want to give
something extra (like the CD Burner) that's just fine. Problem is that
nobody in India can understand that at the time I ordered that Dell
Dimension 2300, floppy drives just came with the computer -- you didn't
think of them as extra, add on equipment. According to Dell's records, it
doesn't mention that the computer had a floppy drive.
I examined the online documentation for the 2300 and compared it to the
2400. The user guide for the 2300 explains to the user how to remove a
floppy drive (as in remove it and replace it with something else or a new
one). The user guide for the 2400 explains how to add a floppy drive.
Is there anybody else out there who can help me say it well so I have a shot
at getting that floppy drive without paying for a floppy drive kit +
shipping?
Linda