Remote Assistance Broke!

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi all,

My remote assistance used to work fine but is now broken!

I am trying to use it on my home network which consists of a Linksys BEFSR41
and two PC's running XP and SP2, UPnP is enabled on both machines and on the
router.

I have MSN 6.2 and have also reinstalled Messenger within XP as I was unsure
if this is required in addition to MSN even if it is not running.

Mcafee firewall running

The problem I get is that I can request remote assistance from machine a to
machine b, machine b accepts and the help and support window opens. I then
get (still on machine b) a with called "Remote assistance -- Web Page
Dialog" which informs me "Remote Assistance failed, please try again"

Any ideas?

 

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

An update on this.....


Testing with a friend tonight over the internet, he was also using XP home
SP2.

If I initiated the invite from messenger it worked fine, if he initiated the
invite I get the error described below.

Same problem exists with linksys router physically removed so its nothing to
do with that.

Same problem exists on all four Xp SP" machines I have.

Any ideas?

Paul



"Paul Westwell" <paul.news@nospam.westwell.me.uk> wrote in message
news:8E1hd.26$C45.17@newsfe3-gui.ntli.net...
> Hi all,
>
> My remote assistance used to work fine but is now broken!
>
> I am trying to use it on my home network which consists of a Linksys
> BEFSR41
> and two PC's running XP and SP2, UPnP is enabled on both machines and on
> the
> router.
>
> I have MSN 6.2 and have also reinstalled Messenger within XP as I was
> unsure
> if this is required in addition to MSN even if it is not running.
>
> Mcafee firewall running
>
> The problem I get is that I can request remote assistance from machine a
> to
> machine b, machine b accepts and the help and support window opens. I then
> get (still on machine b) a with called "Remote assistance -- Web Page
> Dialog" which informs me "Remote Assistance failed, please try again"
>
> Any ideas?
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

I finally fixed this, I notice a number of other people were suffering the
same problem so hopefully someone else will benefit from my pain!

I determined the problem was nothing to do with my router and only occurred
when the request was made to one of my 4 PC's not from it.

Re-installing SP2 was the answer, initially I installed it on all 4 machines
from the Windows Update, this time I downloaded to 250Mb file from the
Microsoft website and just ran the install again without removing the
existing SP2.

That fixed them all one by one!

Hope this helps someone.

Paul



"Paul Westwell" <paul.news@nospam.westwell.me.uk> wrote in message
news:HuAhd.744$bI.237@newsfe1-win.ntli.net...
> An update on this.....
>
>
> Testing with a friend tonight over the internet, he was also using XP home
> SP2.
>
> If I initiated the invite from messenger it worked fine, if he initiated
> the invite I get the error described below.
>
> Same problem exists with linksys router physically removed so its nothing
> to do with that.
>
> Same problem exists on all four Xp SP" machines I have.
>
> Any ideas?
>
> Paul
>
>
>
> "Paul Westwell" <paul.news@nospam.westwell.me.uk> wrote in message
> news:8E1hd.26$C45.17@newsfe3-gui.ntli.net...
>> Hi all,
>>
>> My remote assistance used to work fine but is now broken!
>>
>> I am trying to use it on my home network which consists of a Linksys
>> BEFSR41
>> and two PC's running XP and SP2, UPnP is enabled on both machines and on
>> the
>> router.
>>
>> I have MSN 6.2 and have also reinstalled Messenger within XP as I was
>> unsure
>> if this is required in addition to MSN even if it is not running.
>>
>> Mcafee firewall running
>>
>> The problem I get is that I can request remote assistance from machine a
>> to
>> machine b, machine b accepts and the help and support window opens. I
>> then
>> get (still on machine b) a with called "Remote assistance -- Web Page
>> Dialog" which informs me "Remote Assistance failed, please try again"
>>
>> Any ideas?
>>
>>
>>
>
>