HAL.dll and Blue screens

Hey, apologies in advance about the long post but I figured its best to provide all the information I can.

I have a new build, and once in a while get Blue Screen's crashes. The computer rebots quickly, get a little box saying that there was a shut down, a Blue Screen error. When I click on the button saying something like "Get help for this problem" or "Find solution" or something like that, the cursor changes to the waiting-cursor for a minute, and then either changes back with nothing happening, or a box comes up saying it couldn't connect to get a solution to the problem. I downloaded BlueScreenView and this is what it shows when analyzing the minidump file:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: hal.dll

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000124 (0x0000000000000000, 0xfffffa8006570028, 0x00000000b6000000,

*** hal.dll - Address 0xfffff800035ff903 base at 0xfffff800035ed000 DateStamp

This a new build, barely a week old. This is the only error or crash I've experienced (only, as in, the only type, but its happened several times now). All drivers are up to date as far as I know; installed all motherboard drivers and BIOS updates that I could find, same with any and all hardware. The build is as follows:

i7-930 at stock 2.8GHz
GA-X58A-UD3R rev. 2.0
G.Skill RAM 1333MHz 6Gb F3-10666CL7T-6GBPK (XMP is enabled to get it running to correct timings and frequency)
Antec Truepower New 750W
Hyper 212 Plus cpu with fan for cpu cooling
Western Digital 500Gb (WD 3.5in SATA 500GB 7200rpm HDD WD5000AAKS-00D2B0)
HIS HD Radeon 5850 (stock clock, iCooler V fan)

I'm running Windows 7 Ultimate with an upgrade disk (64-bit). As far as I can tell, it does sometimes Blue Screen and crash right out of nowhere, note terribly often though. I've definitely noticed it happen more as the Antivirus is actively scanning, but not always (Webroot Antivirus with Spy Sweeper). It also crashed a bunch of times a few days ago when I was trying to stream a movie from Netflix website.

I did try to do some research on this problem, and just today reinstalled Windows 7 on top of itself hoping to overwrite/fix any corrupted files, but over a few hours its crashed twice now.

Please, any help or guidance is much appreciated, I'm kind of at my wit's end. Thank you all in advance.

Again, very sorry for the long post.

1 answer Last reply
More about blue screens
  1. Try running memtest86+
Ask a new question

Read More

Windows 7