Dell support hit bottom

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In the past 3 years, I've bought several Dell Optiplexes and a few
PowerEdges. I've noticed that Dell support was getting incrementally
worse. But I think they have hit bottom. They don't even keep spare
parts in stock anymore. I have one Optiplex GX270 out of service for
10 days now because the motherboard and power supply is backordered.
Worse, until yesterday they couldn't even tell me when the parts would
arrive.

I bought Optiplexes from the Business division because I thought I
would get better reliability, better support, and better parts
replacements since in theory there would be less changes in the
Optiplex line. This is the 4th Optiplex I've had to call for a
hardware problem this year, two of them for the same power
supply/motherboard problem. I can deal with the long phone holds, or
the support reps who never listen to what I'm saying and ask me to do
the same troubleshooting steps over and over again every time I call,
but lack of replacement parts is just unacceptable.

What the hell is going on with this company?

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm down for over a week because they have no cd/dvd burners in stock.
I'm not happy about this.

John


Marcio Watanabe wrote:
> In the past 3 years, I've bought several Dell Optiplexes and a few
> PowerEdges. I've noticed that Dell support was getting incrementally
> worse. But I think they have hit bottom. They don't even keep spare
> parts in stock anymore. I have one Optiplex GX270 out of service for
> 10 days now because the motherboard and power supply is backordered.
> Worse, until yesterday they couldn't even tell me when the parts would
> arrive.
>
> I bought Optiplexes from the Business division because I thought I
> would get better reliability, better support, and better parts
> replacements since in theory there would be less changes in the
> Optiplex line. This is the 4th Optiplex I've had to call for a
> hardware problem this year, two of them for the same power
> supply/motherboard problem. I can deal with the long phone holds, or
> the support reps who never listen to what I'm saying and ask me to do
> the same troubleshooting steps over and over again every time I call,
> but lack of replacement parts is just unacceptable.
>
> What the hell is going on with this company?
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I understand that's bad, but your machine doesn't work without a DVD burner?
"JPryor" <jpryor@san.rr.com> wrote in message
news:uCxRe.7698$UE2.3955@tornado.socal.rr.com...
> I'm down for over a week because they have no cd/dvd burners in stock. I'm
> not happy about this.
>
> John
>
>
> Marcio Watanabe wrote:
>> In the past 3 years, I've bought several Dell Optiplexes and a few
>> PowerEdges. I've noticed that Dell support was getting incrementally
>> worse. But I think they have hit bottom. They don't even keep spare
>> parts in stock anymore. I have one Optiplex GX270 out of service for
>> 10 days now because the motherboard and power supply is backordered.
>> Worse, until yesterday they couldn't even tell me when the parts would
>> arrive. I bought Optiplexes from the Business division because I thought
>> I
>> would get better reliability, better support, and better parts
>> replacements since in theory there would be less changes in the
>> Optiplex line. This is the 4th Optiplex I've had to call for a
>> hardware problem this year, two of them for the same power
>> supply/motherboard problem. I can deal with the long phone holds, or
>> the support reps who never listen to what I'm saying and ask me to do
>> the same troubleshooting steps over and over again every time I call,
>> but lack of replacement parts is just unacceptable. What the hell is
>> going on with this company?

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Normally it would. However, I had run Norton Disk Doctor, which said
that 2 of my partitions could not be reached by DOS and would I like to
change them. Without thinking, I hit Ok. That apparently changed my
partition table and made my machine unbootable. I was booting using a
Partition Magic cd and it was working ok as I tried to figure out what
the partitions should be changed back to. Somewhere in the process my
cd/dvd reader died. Probably as I was trying to install another hard
drive that was already configured with WIN XP so I could boot up norally
and then continue my repairs with Partition Magic. So, in and of itself,
the lack of a cd/dvd didn't put me down, but with an unbootable system,
it turned things from annoying to game over. I've been down for over a
week now.

Since Dell can't seem to get me a replacement, I'm going to cannibalize
another PC. However, when I tried that with a hard drive, I found my old
hard drive didn't fit my new Dell (no cable had the right pins) so, keep
your fingers crossed for me. :-(

John



Tom Scales wrote:
> I understand that's bad, but your machine doesn't work without a DVD burner?
> "JPryor" <jpryor@san.rr.com> wrote in message
> news:uCxRe.7698$UE2.3955@tornado.socal.rr.com...
>
>>I'm down for over a week because they have no cd/dvd burners in stock. I'm
>>not happy about this.
>>
>>John
>>
>>
>>Marcio Watanabe wrote:
>>
>>>In the past 3 years, I've bought several Dell Optiplexes and a few
>>>PowerEdges. I've noticed that Dell support was getting incrementally
>>>worse. But I think they have hit bottom. They don't even keep spare
>>>parts in stock anymore. I have one Optiplex GX270 out of service for
>>>10 days now because the motherboard and power supply is backordered.
>>>Worse, until yesterday they couldn't even tell me when the parts would
>>>arrive. I bought Optiplexes from the Business division because I thought
>>>I
>>>would get better reliability, better support, and better parts
>>>replacements since in theory there would be less changes in the
>>>Optiplex line. This is the 4th Optiplex I've had to call for a
>>>hardware problem this year, two of them for the same power
>>>supply/motherboard problem. I can deal with the long phone holds, or
>>>the support reps who never listen to what I'm saying and ask me to do
>>>the same troubleshooting steps over and over again every time I call,
>>>but lack of replacement parts is just unacceptable. What the hell is
>>>going on with this company?
>
>
>