Software outdated for transfering videos

[Jean44]

I can't transfer my videos from my PV-DV401 to my computer because I have Windows 7. What can I do

 

[jakes_winteam]

Jean44,

I checked to see if your camcorder is compatible with Windows 7 - http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?l=en-us&type=Hardware&s=PV-DV401

It looks like there are no Windows 7 or Vista drivers for the PV-DV401 available. In that case, you should run it in Windows XP compatibility mode:

1. Right click on the icon for the program.

2. Click on properties.

3. Now click on the compatibility tab.

4. Under compatibility, check “Run this program in compatibility mode for:”

5. In the drop down box select Windows XP.

6. Under privilege level check mark "Run this program as an administrator".

7. Click on “Apply”.

8. Click on “OK”.

For more info on this method, you should visit http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Let me know if this works for you.

- Jake

Windows Outreach Team

 

[Jean44]

Jean44,
Thank you for your help. It still doesn't work. The message comes back Both USB and iLINK cables are disconnected or Power Switch on DVC is off.
I have the USB connected & DVC is on. I don't have iLINK cable. My instruction book gives instructions for USB or iLINK. I don't need both.


I checked to see if your camcorder is compatible with Windows 7 - http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?l=en-us&type=Hardware&s=PV-DV401

It looks like there are no Windows 7 or Vista drivers for the PV-DV401 available. In that case, you should run it in Windows XP compatibility mode:

1. Right click on the icon for the program.

2. Click on properties.

3. Now click on the compatibility tab.

4. Under compatibility, check “Run this program in compatibility mode for:”

5. In the drop down box select Windows XP.

6. Under privilege level check mark "Run this program as an administrator".

7. Click on “Apply”.

8. Click on “OK”.

For more info on this method, you should visit http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Let me know if this works for you.

- Jake

Windows Outreach Team

 

[Jean44]

Best answer selected by Jean44.

 

[jakes_winteam]

It sounds like it may have something to do with the device connection rather than the driver/software. In that case, try running the Hardware and Devices troubleshooter - http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I'd also suggest browsing this Microsoft Answers thread - http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/0d6e5eb1-93d9-4484-87dd-2fdf02f8b993

Hope you figure things out.

- Jake

Windows Outreach Team