Missing optical drives?

[bobbylama]

What would cause BOTH of my optical drives to disappear from from My Computer? Everything was fine then, all of a sudden NO DVD or CD. What gives?

 

[jakes_winteam]

bobbylama,

Try running the Playing and Burning CDs, DVDs, and Blu‑ray Discs troubleshooter. Instructions for this can be found at http://windows.microsoft.com/en-us/windows7/Open-the-playing-and-burning-cds-dvds-and-bluray-discs-troubleshooter .

Let me know if this fixes things.

- Jake

Windows Outreach Team