Problem installing scanner

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

I am unable to install my scanner on my new computer with Windows XP. When I
use the wizard it tells me to insert the CD and then says that I do not have
the driver to operate the scanner. I have gone to the Canon website and
downloaded the driver for the model of my scanner and then I am still unable
to install the scanner, it tells me that I still do not have a driver.
Obviously I am dong something wrong and need some help. On the Canon
website, my scanner model is compatible with Windows XP. Can someone help me
with this problem.

 

[Jerry]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Check the procedures - some hardware requires you to install the drivers
before you plug in the unit so that Windows has ready access to things.

"rumblefish" <rumblefish@discussions.microsoft.com> wrote in message
news:8084D8AF-52AC-4AE0-AE60-C15D3FF63754@microsoft.com...
>I am unable to install my scanner on my new computer with Windows XP. When
>I
> use the wizard it tells me to insert the CD and then says that I do not
> have
> the driver to operate the scanner. I have gone to the Canon website and
> downloaded the driver for the model of my scanner and then I am still
> unable
> to install the scanner, it tells me that I still do not have a driver.
> Obviously I am dong something wrong and need some help. On the Canon
> website, my scanner model is compatible with Windows XP. Can someone help
> me
> with this problem.