Remote assistance

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi All,

When I receive a remote assistance ticket from some one and I start to
open it, it gives me the messages (Remore assistance failed). What's the
reason behind that.

BR
--
*********
IT Manager
DeLaval Ltd.
Cairo-Egypt
*********
|-----------------------------|
|Islam is peace not Terror|
|-----------------------------|

 

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Greetings,

Usually such errors are the result of the user being behind a router or some other NAT or
firewall device which is either sending the incorrect IP address (because it doesn't have
UPnP support) or otherwise does not allow incoming connections.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"Ibrahim Awwad" <ibrahim_awwad(at)hotmail(dot)com(antispam)> wrote in message
news:883DCF46-202C-4D9F-BC40-8622FD0859B0@microsoft.com...
> Hi All,
>
> When I receive a remote assistance ticket from some one and I start to
> open it, it gives me the messages (Remore assistance failed). What's the
> reason behind that.
>
> BR
> --
> *********
> IT Manager
> DeLaval Ltd.
> Cairo-Egypt
> *********
> |-----------------------------|
> |Islam is peace not Terror|
> |-----------------------------|

 

[Guest]

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi Jonathan,
We are already on the same LAN, we have a corporate intranet and this
Remote Assistance was working before. I don't know what happened.
BR

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Usually such errors are the result of the user being behind a router or some other NAT or
> firewall device which is either sending the incorrect IP address (because it doesn't have
> UPnP support) or otherwise does not allow incoming connections.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Ibrahim Awwad" <ibrahim_awwad(at)hotmail(dot)com(antispam)> wrote in message
> news:883DCF46-202C-4D9F-BC40-8622FD0859B0@microsoft.com...
> > Hi All,
> >
> > When I receive a remote assistance ticket from some one and I start to
> > open it, it gives me the messages (Remore assistance failed). What's the
> > reason behind that.
> >
> > BR
> > --
> > *********
> > IT Manager
> > DeLaval Ltd.
> > Cairo-Egypt
> > *********
> > |-----------------------------|
> > |Islam is peace not Terror|
> > |-----------------------------|
>
>
>