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MSN Messenger 7 problem connecting

Last response: in Windows XP
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April 20, 2005 1:59:41 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

I have used MSN messenger for a long time .... upgrading along the
way. I simply CANNOT get MSN v7 to connect with my setup.

I am on a LAN (laptop) and all is well with v6.2 however when I
download and install v7 I cannot connect to the internet. I completely
uninstall v7 and go back to v6.2 and it connects ...... no problems!
My OS is Win XP Pro (about 6 months old) with the Centrino chip. 512
MB ram.... and yes ... I have the latest updates. I am baffled.

I have tried ALL of the below hints.... no go ... any other
suggestions would be appreciated.

Thanks!!

******* start cut and paste here ***Things I have tried ************

However, here are some suggestions you should check/try if you haven't
already.

1. The date on your computer needs to be set properly -- double click
the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are
typing it in with the
correct case (uppercase or lowercase).
3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security
etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet,
especially since you
upgraded. You may need to re/add Messenger to the allowed list of
programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be
blocking Messenger -- try
restarting it and see if that helps the situation. You also might try
uninstalling an
installed firewall, to verify that it isn't causing a problem (even if
it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click
the Tools menu, then
Internet Options, then click the Delete Files button, and when that's
complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click
the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section,
and verify that "Check
for server certificate revocation" is unchecked. Also verify that
'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
April 20, 2005 9:15:19 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Same problem here.

Try clicking connect, then after a few secs while its trying setting
status to "appear offline". I find you connect them but my contacts
list is empty. My friends can see me, I can't see them. I can see they
are online if i trigger a manual action like "Send a instant message"
but thats not really very useable. After two days of this my contacts
did appear once ! A suggestion from J.Kay to fix this was to update
your video drivers. I very much doubt it will make a difference but
why not give it a whirl. Made no difference for me or my
friends...roll back to 6.2 until 7.1 is out imo.

On Wed, 20 Apr 2005 09:59:41 -0400, Toppy <leave.me@home.com> wrote:

>
>I have used MSN messenger for a long time .... upgrading along the
>way. I simply CANNOT get MSN v7 to connect with my setup.
>
>I am on a LAN (laptop) and all is well with v6.2 however when I
>download and install v7 I cannot connect to the internet. I completely
>uninstall v7 and go back to v6.2 and it connects ...... no problems!
>My OS is Win XP Pro (about 6 months old) with the Centrino chip. 512
>MB ram.... and yes ... I have the latest updates. I am baffled.
>
>I have tried ALL of the below hints.... no go ... any other
>suggestions would be appreciated.
>
>Thanks!!
>
>******* start cut and paste here ***Things I have tried ************
>
>However, here are some suggestions you should check/try if you haven't
>already.
>
>1. The date on your computer needs to be set properly -- double click
>the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify that you are
>typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
>http://memberservicesnet.passport.com/memberservice.srf to
>something smaller (under 10-12 characters), then try signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton Internet Security
>etc. ), it's possible
>that Messenger doesn't have the correct rights to access the Internet,
>especially since you
>upgraded. You may need to re/add Messenger to the allowed list of
>programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still may be
>blocking Messenger -- try
>restarting it and see if that helps the situation. You also might try
>uninstalling an
>installed firewall, to verify that it isn't causing a problem (even if
>it is disabled).
>6. Clear your IE cache and cookies -- open Internet Explorer, click
>the Tools menu, then
>Internet Options, then click the Delete Files button, and when that's
>complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet Explorer, click
>the Tools menu, then
>Internet Options, then Advanced tab, scroll to the Security section,
>and verify that "Check
>for server certificate revocation" is unchecked. Also verify that
>'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>and do the same for the following:
>regsvr32 wintrust.dll
>regsvr32 initpki.dll
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>You *must* contact me for redistribution rights.
Anonymous
April 20, 2005 9:15:20 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi Bleh:
Please tell me if you had audio /video problems with MSN
Messenger 6.2; also if you removed 6.2 before installing
7.0.0777 or did you install ontop of 6.2 ? Did the
audio/video poblems start only with MSN Messenger 7.0.007?
>-----Original Message-----
>Same problem here.
>
>Try clicking connect, then after a few secs while its
trying setting
>status to "appear offline". I find you connect them but
my contacts
>list is empty. My friends can see me, I can't see them.
I can see they
>are online if i trigger a manual action like "Send a
instant message"
>but thats not really very useable. After two days of
this my contacts
>did appear once ! A suggestion from J.Kay to fix this
was to update
>your video drivers. I very much doubt it will make a
difference but
>why not give it a whirl. Made no difference for me or my
>friends...roll back to 6.2 until 7.1 is out imo.
>
>On Wed, 20 Apr 2005 09:59:41 -0400, Toppy
<leave.me@home.com> wrote:
>
>>
>>I have used MSN messenger for a long time ....
upgrading along the
>>way. I simply CANNOT get MSN v7 to connect with my
setup.
>>
>>I am on a LAN (laptop) and all is well with v6.2
however when I
>>download and install v7 I cannot connect to the
internet. I completely
>>uninstall v7 and go back to v6.2 and it connects ......
no problems!
>>My OS is Win XP Pro (about 6 months old) with the
Centrino chip. 512
>>MB ram.... and yes ... I have the latest updates. I am
baffled.
>>
>>I have tried ALL of the below hints.... no go ... any
other
>>suggestions would be appreciated.
>>
>>Thanks!!
>>
>>******* start cut and paste here ***Things I have tried
************
>>
>>However, here are some suggestions you should check/try
if you haven't
>>already.
>>
>>1. The date on your computer needs to be set properly -
- double click
>>the clock verify that
>>the time and date are set.
>>2. If your password information is not saved, verify
that you are
>>typing it in with the
>>correct case (uppercase or lowercase).
>>3. Change your password @
>>http://memberservicesnet.passport.com/memberservice.srf
to
>>something smaller (under 10-12 characters), then try
signing in again.
>>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security
>>etc. ), it's possible
>>that Messenger doesn't have the correct rights to
access the Internet,
>>especially since you
>>upgraded. You may need to re/add Messenger to the
allowed list of
>>programs in your firewall
>>if this is the case.
>>5. If you disabled your firewall in the past, it still
may be
>>blocking Messenger -- try
>>restarting it and see if that helps the situation. You
also might try
>>uninstalling an
>>installed firewall, to verify that it isn't causing a
problem (even if
>>it is disabled).
>>6. Clear your IE cache and cookies -- open Internet
Explorer, click
>>the Tools menu, then
>>Internet Options, then click the Delete Files button,
and when that's
>>complete click the
>>Delete Cookies button.
>>7. Check your IE Security settings -- open Internet
Explorer, click
>>the Tools menu, then
>>Internet Options, then Advanced tab, scroll to the
Security section,
>>and verify that "Check
>>for server certificate revocation" is unchecked. Also
verify that
>>'Use SSL 2.0' and Use SSL
>>3.0' is checked, then click OK.
>>8. Click Start, then Run, and enter the following:
>>regsvr32 softpub.dll
>>then click OK
>>and do the same for the following:
>>regsvr32 wintrust.dll
>>regsvr32 initpki.dll
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - Windows Messenger/MSN Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>All posts unless otherwise specified are (c) 2005
Jonathan Kay.
>>You *must* contact me for redistribution rights.
>
>.
>
Related resources
April 21, 2005 1:27:17 AM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

6.2 worked fine, all features. I didn't uninstall 6.2 just installed 7
(non-beta). 7 just didnt connect so it didnt even do IM !

On Wed, 20 Apr 2005 13:29:38 -0700, "Efrain"
<anonymous@discussions.microsoft.com> wrote:

>Hi Bleh:
>Please tell me if you had audio /video problems with MSN
>Messenger 6.2; also if you removed 6.2 before installing
>7.0.0777 or did you install ontop of 6.2 ? Did the
>audio/video poblems start only with MSN Messenger 7.0.007?
>>-----Original Message-----
>>Same problem here.
>>
>>Try clicking connect, then after a few secs while its
>trying setting
>>status to "appear offline". I find you connect them but
>my contacts
>>list is empty. My friends can see me, I can't see them.
>I can see they
>>are online if i trigger a manual action like "Send a
>instant message"
>>but thats not really very useable. After two days of
>this my contacts
>>did appear once ! A suggestion from J.Kay to fix this
>was to update
>>your video drivers. I very much doubt it will make a
>difference but
>>why not give it a whirl. Made no difference for me or my
>>friends...roll back to 6.2 until 7.1 is out imo.
>>
>>On Wed, 20 Apr 2005 09:59:41 -0400, Toppy
><leave.me@home.com> wrote:
>>
>>>
>>>I have used MSN messenger for a long time ....
>upgrading along the
>>>way. I simply CANNOT get MSN v7 to connect with my
>setup.
>>>
>>>I am on a LAN (laptop) and all is well with v6.2
>however when I
>>>download and install v7 I cannot connect to the
>internet. I completely
>>>uninstall v7 and go back to v6.2 and it connects ......
>no problems!
>>>My OS is Win XP Pro (about 6 months old) with the
>Centrino chip. 512
>>>MB ram.... and yes ... I have the latest updates. I am
>baffled.
>>>
>>>I have tried ALL of the below hints.... no go ... any
>other
>>>suggestions would be appreciated.
>>>
>>>Thanks!!
>>>
>>>******* start cut and paste here ***Things I have tried
>************
>>>
>>>However, here are some suggestions you should check/try
>if you haven't
>>>already.
>>>
>>>1. The date on your computer needs to be set properly -
>- double click
>>>the clock verify that
>>>the time and date are set.
>>>2. If your password information is not saved, verify
>that you are
>>>typing it in with the
>>>correct case (uppercase or lowercase).
>>>3. Change your password @
>>>http://memberservicesnet.passport.com/memberservice.srf
>to
>>>something smaller (under 10-12 characters), then try
>signing in again.
>>>4. If you use a firewall (like ZoneAlarm, Norton
>Internet Security
>>>etc. ), it's possible
>>>that Messenger doesn't have the correct rights to
>access the Internet,
>>>especially since you
>>>upgraded. You may need to re/add Messenger to the
>allowed list of
>>>programs in your firewall
>>>if this is the case.
>>>5. If you disabled your firewall in the past, it still
>may be
>>>blocking Messenger -- try
>>>restarting it and see if that helps the situation. You
>also might try
>>>uninstalling an
>>>installed firewall, to verify that it isn't causing a
>problem (even if
>>>it is disabled).
>>>6. Clear your IE cache and cookies -- open Internet
>Explorer, click
>>>the Tools menu, then
>>>Internet Options, then click the Delete Files button,
>and when that's
>>>complete click the
>>>Delete Cookies button.
>>>7. Check your IE Security settings -- open Internet
>Explorer, click
>>>the Tools menu, then
>>>Internet Options, then Advanced tab, scroll to the
>Security section,
>>>and verify that "Check
>>>for server certificate revocation" is unchecked. Also
>verify that
>>>'Use SSL 2.0' and Use SSL
>>>3.0' is checked, then click OK.
>>>8. Click Start, then Run, and enter the following:
>>>regsvr32 softpub.dll
>>>then click OK
>>>and do the same for the following:
>>>regsvr32 wintrust.dll
>>>regsvr32 initpki.dll
>>>____________________________________________
>>>Jonathan Kay
>>>Microsoft MVP - Windows Messenger/MSN Messenger
>>>Associate Expert
>>>http://www.microsoft.com/windowsxp/expertzone/
>>>Messenger Resources - http://messenger.jonathankay.com
>>>All posts unless otherwise specified are (c) 2005
>Jonathan Kay.
>>>You *must* contact me for redistribution rights.
>>
>>.
>>
Anonymous
April 21, 2005 3:48:40 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

trying changing the locale and see whether you can login
if you can, it means the msn server is down

"Bleh" <bleh@Idontwantanyspam.com> wrote in message
news:k7id619l7m2llg41j21uqh7pc7t2e8g3mj@4ax.com...
> 6.2 worked fine, all features. I didn't uninstall 6.2 just installed 7
> (non-beta). 7 just didnt connect so it didnt even do IM !
>
> On Wed, 20 Apr 2005 13:29:38 -0700, "Efrain"
> <anonymous@discussions.microsoft.com> wrote:
>
>>Hi Bleh:
>>Please tell me if you had audio /video problems with MSN
>>Messenger 6.2; also if you removed 6.2 before installing
>>7.0.0777 or did you install ontop of 6.2 ? Did the
>>audio/video poblems start only with MSN Messenger 7.0.007?
>>>-----Original Message-----
>>>Same problem here.
>>>
>>>Try clicking connect, then after a few secs while its
>>trying setting
>>>status to "appear offline". I find you connect them but
>>my contacts
>>>list is empty. My friends can see me, I can't see them.
>>I can see they
>>>are online if i trigger a manual action like "Send a
>>instant message"
>>>but thats not really very useable. After two days of
>>this my contacts
>>>did appear once ! A suggestion from J.Kay to fix this
>>was to update
>>>your video drivers. I very much doubt it will make a
>>difference but
>>>why not give it a whirl. Made no difference for me or my
>>>friends...roll back to 6.2 until 7.1 is out imo.
>>>
>>>On Wed, 20 Apr 2005 09:59:41 -0400, Toppy
>><leave.me@home.com> wrote:
>>>
>>>>
>>>>I have used MSN messenger for a long time ....
>>upgrading along the
>>>>way. I simply CANNOT get MSN v7 to connect with my
>>setup.
>>>>
>>>>I am on a LAN (laptop) and all is well with v6.2
>>however when I
>>>>download and install v7 I cannot connect to the
>>internet. I completely
>>>>uninstall v7 and go back to v6.2 and it connects ......
>>no problems!
>>>>My OS is Win XP Pro (about 6 months old) with the
>>Centrino chip. 512
>>>>MB ram.... and yes ... I have the latest updates. I am
>>baffled.
>>>>
>>>>I have tried ALL of the below hints.... no go ... any
>>other
>>>>suggestions would be appreciated.
>>>>
>>>>Thanks!!
>>>>
>>>>******* start cut and paste here ***Things I have tried
>>************
>>>>
>>>>However, here are some suggestions you should check/try
>>if you haven't
>>>>already.
>>>>
>>>>1. The date on your computer needs to be set properly -
>>- double click
>>>>the clock verify that
>>>>the time and date are set.
>>>>2. If your password information is not saved, verify
>>that you are
>>>>typing it in with the
>>>>correct case (uppercase or lowercase).
>>>>3. Change your password @
>>>>http://memberservicesnet.passport.com/memberservice.srf
>>to
>>>>something smaller (under 10-12 characters), then try
>>signing in again.
>>>>4. If you use a firewall (like ZoneAlarm, Norton
>>Internet Security
>>>>etc. ), it's possible
>>>>that Messenger doesn't have the correct rights to
>>access the Internet,
>>>>especially since you
>>>>upgraded. You may need to re/add Messenger to the
>>allowed list of
>>>>programs in your firewall
>>>>if this is the case.
>>>>5. If you disabled your firewall in the past, it still
>>may be
>>>>blocking Messenger -- try
>>>>restarting it and see if that helps the situation. You
>>also might try
>>>>uninstalling an
>>>>installed firewall, to verify that it isn't causing a
>>problem (even if
>>>>it is disabled).
>>>>6. Clear your IE cache and cookies -- open Internet
>>Explorer, click
>>>>the Tools menu, then
>>>>Internet Options, then click the Delete Files button,
>>and when that's
>>>>complete click the
>>>>Delete Cookies button.
>>>>7. Check your IE Security settings -- open Internet
>>Explorer, click
>>>>the Tools menu, then
>>>>Internet Options, then Advanced tab, scroll to the
>>Security section,
>>>>and verify that "Check
>>>>for server certificate revocation" is unchecked. Also
>>verify that
>>>>'Use SSL 2.0' and Use SSL
>>>>3.0' is checked, then click OK.
>>>>8. Click Start, then Run, and enter the following:
>>>>regsvr32 softpub.dll
>>>>then click OK
>>>>and do the same for the following:
>>>>regsvr32 wintrust.dll
>>>>regsvr32 initpki.dll
>>>>____________________________________________
>>>>Jonathan Kay
>>>>Microsoft MVP - Windows Messenger/MSN Messenger
>>>>Associate Expert
>>>>http://www.microsoft.com/windowsxp/expertzone/
>>>>Messenger Resources - http://messenger.jonathankay.com
>>>>All posts unless otherwise specified are (c) 2005
>>Jonathan Kay.
>>>>You *must* contact me for redistribution rights.
>>>
>>>.
>>>
>
!