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Remote Assistance error with Messenger 7.0

Tags:
  • Messenger
  • Microsoft
  • Windows XP
Last response: in Windows XP
May 21, 2005 7:37:01 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi everyone,

I have a Messenger 7.0 installed in my XP Pro working fine.

For some reason, I cannot offer nor receive Remote Assistance via messenger.
The error I get is something about having an old version of messenger, but I
have the latest... !!!

Anyone can help me with this?

Thanks,

Ariel

More about : remote assistance error messenger

Anonymous
May 21, 2005 10:41:31 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Greetings Ariel,

MSN Messenger 7 cannot initiate Remote Assistance requests on its own, it requires Windows
Messenger to be installed also, which you can find here:
http://microsoft.com/downloads/details.aspx?FamilyID=a8...
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Ariel" <Ariel@discussions.microsoft.com> wrote in message
news:7BC2FD06-4A07-4BDE-8CCF-8A981329E68E@microsoft.com...
> Hi everyone,
>
> I have a Messenger 7.0 installed in my XP Pro working fine.
>
> For some reason, I cannot offer nor receive Remote Assistance via messenger.
> The error I get is something about having an old version of messenger, but I
> have the latest... !!!
>
> Anyone can help me with this?
>
> Thanks,
>
> Ariel
May 22, 2005 11:19:39 PM

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi Jonathan,

Thanks a lot, it worked pefectly and solved my problem, but now, I´m having
a new one :-)

When I accept the request for Remote Assistance in my messenger, it does not
happen anything !!!
I read that it could something to do with installing SP2 (not installed in
my notebook), but I can use Remote Assistance with no problems by mail
offers...

The SP2 does fix this problem? is there a hotfix that I could use instead of
installing SP2? or what else can be?

Thanks again,

Ariel

"Jonathan Kay [MVP]" wrote:

> Greetings Ariel,
>
> MSN Messenger 7 cannot initiate Remote Assistance requests on its own, it requires Windows
> Messenger to be installed also, which you can find here:
> http://microsoft.com/downloads/details.aspx?FamilyID=a8...
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Ariel" <Ariel@discussions.microsoft.com> wrote in message
> news:7BC2FD06-4A07-4BDE-8CCF-8A981329E68E@microsoft.com...
> > Hi everyone,
> >
> > I have a Messenger 7.0 installed in my XP Pro working fine.
> >
> > For some reason, I cannot offer nor receive Remote Assistance via messenger.
> > The error I get is something about having an old version of messenger, but I
> > have the latest... !!!
> >
> > Anyone can help me with this?
> >
> > Thanks,
> >
> > Ariel
>
>
>