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Onboard Sound Problem

Last response: in Motherboards
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April 2, 2002 9:36:26 PM

I was recently given a motherboard (<A HREF="http://www.chaintech.com.tw/PRODUCTI/mainboar/socket7/5..." target="_new">http://www.chaintech.com.tw/PRODUCTI/mainboar/socket7/5...;/A>) (<b>AMD K6 3D 500MHz</b>) from a relative. Although it was old, it was superior to the old technology upon which I was surviving. I added all the necessary components from my older machine and everything works fine except the sound. Since this mainboard has built-in audio, I did not add my old ISA sound card (I'd like to save it for an older AT system).
I'm looking for troubleshooting suggestions to solve the sound problem. I currently have WinME installed. There are no sound or multimedia devices listed in Device Manager. When I check the Sounds and Multimedia Properties in the Control Panel and look on the Audio tab, No Playback Devices is listed and greyed out under Sound Playback and Sound Recording. Under the Voice tab No Playback Devices is also listed and greyed out under Voice Playback and Voice Capture. Under the Devices tab, there is nothing listed under Audio Devices, MIDI Devices and Instruments, Mixer Devices, or Line Input Devices.
Music CDs play fine when the speakers are connected to the CD headphone jack (probably unnecessary info) but not when the speakers are connected to the audio jack on the motherboard. <b>When I attempt to play MP3 files with WinAmp I get the following error window: Nullsoft waveOut plug-in v2.3 saying "MMSystem002 A Device ID has been used that is out of range for your system"; when I try to play MP3 files with Windows Media Player I do NOT get any error messages at all, Media Player performs as usual with only the sound missing.</b>
I have formatted and reinstalled WinME, which changed nothing. I searched for any possible drivers necessary for the mainboard sound and found one (<A HREF="http://www.chaintech.de/DRIVER/SOUND.htm#VIA" target="_new">http://www.chaintech.de/DRIVER/SOUND.htm#VIA&lt;/A>) for WinME. I downloaded and unzipped the necessary files (VIAUDIO.CAT, VIAUDIO.INF, VIAUDIO.SYS). I tried Add New Hardware, selecting Sound, video and game controllers as my Hardware Type. I clicked Have Disk and pointed the wizard to VIAUDIO.INF, and VIA AC'97 Audio Controller (WDM) showed up as the Device to Select. Nothing seems to have changed after I do this. I do not have any new devices in Device Manager, and nothing has changed in the Sounds and Multimedia Properties window, even after rebooting.
Do I need to put VIAUDIO.SYS in the c:\windows\system folder? Am I approaching this in the correct manner? Do I even know what I'm doing? Any suggestions? Any extra information needed? Should this be posted elsewhere?

*****
Enabling Onboard Sound in the BIOS allowed <b>WinME</b> to detect the the correct Audio Controller. <b>VIA AC'97 Audio Controller (WDM) is now listed in Device Manager and in Sound & Multimedia Properties in Control Panel w/ no errors.</b>

Unfortunately, I still can get no sound. Media Player still behaves as described above, and, although WinAmp no longer displays an error message, MP3 files start to play (w/o sound) for 2-3 seconds and then WinAmp just stops playing. Any further suggestions? I appreciate the speed and quality of all who commented thus far.<P ID="edit"><FONT SIZE=-1><EM>Edited by hattreid on 04/02/02 07:29 PM.</EM></FONT></P>

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April 2, 2002 10:03:41 PM

I'd give up on the onboard sound, some of these have problems that never seem to go away. I once fell prey to a VIA MVP3 board, good luck!

What's the frequency, Kenneth?
April 2, 2002 10:41:20 PM

maybe you need to activate onboard sound in the BIOS...then after it will show in the device manager. if it does not showed up, then maybe it is defective.

-Always put the blame on you first, then on the hardware !!!
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April 2, 2002 10:49:28 PM

Making sure its active in the bios is a good step. You should also make sure you can find a drive for XP as the 95/98/ME driver WILL NOT WORK in most cases!! If you cant find a driver specifically for XP yer screwed, disable it in the BIOS and install your card, assuming it has XP drivers. Antoher possibility is run 98SE!! I normally would never suggest this as 2K is much better, but it may be better suited for your slower system, esp if it does not have at least 128 megs MINIMUM of ram, and you know you have a driver for it too =)

Jesus saves, but Mario scores!!!
April 3, 2002 12:58:45 AM

Make sure any onboard jumpers required for onboard sound are enabled. In lieu of XP sound drivers you might try 2000 drivers if available. Goodluck.

I want to die like my Grandfather...in my sleep...not screaming in terror like his passengers.
April 3, 2002 1:53:06 AM

You could try the Via audio driver, 68MU220b. It's compatible with Windows XP but I don't know if it works with any southbridges earlier than VT82686A. (Some MVP3 motherboards actually have this southbridge).

Link to Via sound drivers.

<A HREF="http://www.viaarena.com/?PageID=69" target="_new">http://www.viaarena.com/?PageID=69&lt;/A>

<b>I have so many cookies I now have a FAT problem!</b>
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