'Take control' button in remote assistance disabled/does n..

Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Greetings Frank,

Could you post a screenshot?
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Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
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"Frank Borman" <frank1222g@hotmail.com> wrote in message
news:8v4ig1po1qn5r6kj07gc05asphsvcb815m@4ax.com...
> The novice sends and invitation for remote assistance, and I accept (I
> am serving as the 'expert'). The novice's desktop appears, but the
> 'take control' button does not show up on the toolbar. In fact, none
> of the buttons on the toolbar show up.
>
> I am using a desktop computer. However, when I use my laptop,
> connecting to the same belkin router and westwind dsl modem, I get the
> 'take control' button when serving as the 'expert' accepting
> invitation for remote assitance. I don't think the issue relates to
> the settings of the router or the dsl modem.
>
> Any help deeply appreciated, many thanks.