code 31

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Last response: March 16, 2004 2:30 AM in Windows 2000/NT

mario

March 14, 2004 4:22:57 PM

Hi everybody,
here is the problem:
suddenly my DVD/CDROM player and my CD-R/RW do not work anymore.
I have them in the system device manager but they are yellowed and show thr following:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Click Troubleshooter to start the troubleshooter for this device."

If I uninstall and reinstall them they still show the same.
When I try to record a CD i get this message:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

Any idea?

win 2000
Plextor CD-R PX-W1210A
Hitachi DVD-ROM GD-5000

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jlanka

March 14, 2004 5:48:39 PM

<A HREF="http://support.microsoft.com/default.aspx?scid=kb;en-us;Q125174" target="_new">explanation of error codes</A>

<pre> \|/
jlanka (. .)
___________oOOo_(_(_)_)_oOOo___________
</pre><p>

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metatrophia

March 15, 2004 4:13:19 PM

youll probably want to unplug the devices and totally delete the drivers associated with them. then plug the devices back in, and boot up the computer. have fresh drivers ready when the windows "new hardware detected" wizard asks for them.

Gigabyte 7VRXP mobo; AMD Athlon 1400+; 512 MB PC-133 memory; Radeon 8500 64 MB; Lite-on CD-RW 32x12x40; LG DVD-ROM; TB Santa Cruz; Videomate Gold+ TV Tuner; NEC FE700+ monitor

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mario

March 16, 2004 2:30:36 AM

Thanks everybody,
I actually found the following:

http://support.microsoft.com/default.aspx?scid=http://s...

and edited the registry accordingly.
Everything went well and I'm back on track.

I got also the same solution from another THG board.

Thanks for your answers.

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