Tom's Hardware > Forum > Windows 7 > Have Product key but will not work for me
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oldtimer_17   09-22-2009 at 11:10:58 PM

I just purchase Officr Home an Studenr product but the tell me that the product
Key is not right so what must I do now.

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daship   09-22-2009 at 11:47:02 PM
- 1 +

Contact Microsoft, and double check that your typing it right. Make sure you didnt but a pirated copy.

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area51reopened   09-23-2009 at 12:52:33 AM
- 1 +

You must call microsoft...read the key to the them they will verify it for you!!!!!Did you purchase this from a reputable source?

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Silver Win 7 badge The_Prophecy   09-23-2009 at 01:45:39 AM
- 0 +

knotknut wrote :

Take it back or call MS



Most (if not all) retailers will not accept opened software packages for return or refund. You might be able to get away with it if you can show them that the key provided with the product does not work, but most of them will simply tell you that you can't return it, or will tell you contact the vendor.

------------------------------ If you like my solution the best, please remember to mark my post as the best answer!
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area51reopened   09-23-2009 at 01:52:43 AM
- 0 +

microsoft will help you if its legit!

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MarkToronto   10-29-2009 at 02:50:09 AM
- 0 +

This happened to me when I purchased an upgrade disk and tried to install it onto a blank hard drive. The program will tell you that you cannot install it as the product key in not valid.

To get around this you have to install it and do NOT enter the product key. It will allow you to install the product.

THEN you have to reboot off the same DVD and install it again, but this time choose the upgrade option and format the hard drive. This will allow you to Upgrade the same installation of Windows 7.

It is a trick I had to do to get mine to install cleanly.

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Silver Win 7 badge The_Prophecy   10-29-2009 at 04:37:59 AM
- 0 +

Mark,

Please read the thread before you post. The OP was talking about his copy of Office Home and Student, not Windows 7.

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