Sign in with
Sign up | Sign in
Your question

XP crashes when on-line

Last response: in Windows XP
Share
Anonymous
April 8, 2004 1:09:56 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I have just recently installed XP and have had a continuing
problem when I've been on-line. I keep getting an error
message that says, " Windows must restart because Remote
Procedure Call service terminated unexpectedly."

This happens while using either MS Internet Explorer or
Netscape Navigator 7.1

This is most annoying. Fortunately, I have a partition with
Windows ME on it so I can still work online.

Has anyone seen (or, more importantly, solved) this
problem. Any suggestions would be most welcome.

Sincere thanks,
Anu Skinner

More about : crashes line

Anonymous
April 8, 2004 3:55:59 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

"Anu Skinner" said in news:19d2701c41d1f$59fab210$a401280a@phx.gbl:
> I have just recently installed XP and have had a continuing
> problem when I've been on-line. I keep getting an error
> message that says, " Windows must restart because Remote
> Procedure Call service terminated unexpectedly."
>
> This happens while using either MS Internet Explorer or
> Netscape Navigator 7.1
>
> This is most annoying. Fortunately, I have a partition with
> Windows ME on it so I can still work online.
>
> Has anyone seen (or, more importantly, solved) this
> problem. Any suggestions would be most welcome.
>
> Sincere thanks,
> Anu Skinner

The RPC problem sounds like a virus infection. A Google search on "RPC
reboot virus" finds several related articles, like
http://snipurl.com/5ku2. Run a full scan using a recently updated
anti-virus program. If you don't have one, try using AVG's freebie one
(I don't know how often it gets updated but will probably cover this
one) or you can run Symantec's online scan (probably requires an ActiveX
download).

What anti-virus program do you use that didn't catch this one?

--
______________________________________________________________________
Post replies to newsgroup. Share with others. E-mail not accepted.
______________________________________________________________________
Anonymous
April 8, 2004 4:21:06 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

hi anu,

I had aslo faced this problem and i solved this by uninstalling my Anti-virus (NORTON) and it just worked fine. Another way is to reinstall Windows XP again using the repair option.

regards

dharma
Related resources
Anonymous
April 8, 2004 6:58:53 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Your computer is now infected with the W32.Blaster.Worm or
one of its variants. This happened because you have not
been using an internet connection firewall and have
apparently neglected to install the critical updates
available at the Windows Update website.
-----------------------------------------------------------
-------
If your computer is constantly attempting to shutdown
or reboot, quickly go to:

Start > Run and type: CMD , and hit enter.
This opens the Command Prompt window.

Then type: shutdown -a , and hit enter.

This should halt the rebooting problem.
-----------------------------------------------------------
-------
Then immediately turn-on Windows XP's built-in Firewall:
http://www.microsoft.com/security/protect/
(To enable the built-in firewall, go to:
Control Panel, double-click Networking and Internet
Connections, then click Network Connections. Right-click
your connection, then
Click Properties, and on the Advanced tab, click the option
"Protect my computer and network..." Note: the built in
firewall only monitors incoming traffic not outgoing (ie
spyware, trojans, etc.. you may have on your system).)

Special note if you use AOL:
America Online installs its own connection settings that
override
the ones that come with Windows XP. America Online's
connection settings don't include a way to turn on Windows
XP's
built-in firewall.


What You Should Know About the Blaster Worm and Its
Variants
http://www.microsoft.com/security/incident/blast.asp

A tool is available to remove Blaster worm and Nachi worm
infections from computers
that are running Windows 2000 or Windows XP
http://support.microsoft.com/?kbid=833330

A security issue has been identified that could allow an
attacker to
remotely compromise a computer running Microsoft Windows
and
gain complete control over it. You can help protect your
computer
by installing this update from Microsoft.
http://www.microsoft.com/downloads/details.aspx?
FamilyId=2354406C-C5B6-44AC-9532-
3DE40F69C074&displaylang=en

Above courtesy of MVP Carey
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

***Install a good firewall. ZoneAlarm is a free one you
can install.
Install a good anti-virus program making sure you keep
it's definitions up to date! ***
- - - - - - - - - - - - -
Microsoft Security Bulletin MS03-39
http://support.microsoft.com/?kbid=824146

What You Should Know About the Blaster Worm
http://www.microsoft.com/security/incident/blast.asp

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

W32.Blaster.Worm a.k.a. W32/Lovesan.Worm
http://www.symantec.com/avcenter/venc/data/w32.blaster....
..html

W32.Blaster.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.blaster....
..removal.tool.html

W32.Welchia.Worm a.k.a. W32/Nachi.Worm
http://securityresponse.symantec.com/avcenter/venc/data...
..welchia.worm.html

W32.Welchia.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.welchia....
..removal.tool.html

>-----Original Message-----
>I have just recently installed XP and have had a
continuing
>problem when I've been on-line. I keep getting an error
>message that says, " Windows must restart because Remote
>Procedure Call service terminated unexpectedly."
>
>This happens while using either MS Internet Explorer or
>Netscape Navigator 7.1
>
>This is most annoying. Fortunately, I have a partition
with
>Windows ME on it so I can still work online.
>
>Has anyone seen (or, more importantly, solved) this
>problem. Any suggestions would be most welcome.
>
>Sincere thanks,
>Anu Skinner
>.
>
Anonymous
April 8, 2004 7:40:14 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Your computer is now infected with the W32.Blaster.Worm or
one of its variants. This happened because you have not
been using an internet connection firewall and have
apparently neglected to install the critical updates
available at the Windows Update website.
-----------------------------------------------------------
-------
If your computer is constantly attempting to shutdown
or reboot, quickly go to:

Start > Run and type: CMD , and hit enter.
This opens the Command Prompt window.

Then type: shutdown -a , and hit enter.

This should halt the rebooting problem.
-----------------------------------------------------------
-------
Then immediately turn-on Windows XP's built-in Firewall:
http://www.microsoft.com/security/protect/
(To enable the built-in firewall, go to:
Control Panel, double-click Networking and Internet
Connections, then click Network Connections. Right-click
your connection, then
Click Properties, and on the Advanced tab, click the option
"Protect my computer and network..." Note: the built in
firewall only monitors incoming traffic not outgoing (ie
spyware, trojans, etc.. you may have on your system).)

Special note if you use AOL:
America Online installs its own connection settings that
override
the ones that come with Windows XP. America Online's
connection settings don't include a way to turn on Windows
XP's
built-in firewall.


What You Should Know About the Blaster Worm and Its
Variants
http://www.microsoft.com/security/incident/blast.asp

A tool is available to remove Blaster worm and Nachi worm
infections from computers
that are running Windows 2000 or Windows XP
http://support.microsoft.com/?kbid=833330

A security issue has been identified that could allow an
attacker to
remotely compromise a computer running Microsoft Windows
and
gain complete control over it. You can help protect your
computer
by installing this update from Microsoft.
http://www.microsoft.com/downloads/details.aspx?
FamilyId=2354406C-C5B6-44AC-9532-
3DE40F69C074&displaylang=en

Above courtesy of MVP Carey
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

***Install a good firewall. ZoneAlarm is a free one you
can install.
Install a good anti-virus program making sure you keep
it's definitions up to date! ***
- - - - - - - - - - - - -
Microsoft Security Bulletin MS03-39
http://support.microsoft.com/?kbid=824146

What You Should Know About the Blaster Worm
http://www.microsoft.com/security/incident/blast.asp

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

W32.Blaster.Worm a.k.a. W32/Lovesan.Worm
http://www.symantec.com/avcenter/venc/data/w32.blaster....
..html

W32.Blaster.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.blaster....
..removal.tool.html

W32.Welchia.Worm a.k.a. W32/Nachi.Worm
http://securityresponse.symantec.com/avcenter/venc/data...
..welchia.worm.html

W32.Welchia.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.welchia....
..removal.tool.html

>-----Original Message-----
>I have just recently installed XP and have had a
continuing
>problem when I've been on-line. I keep getting an error
>message that says, " Windows must restart because Remote
>Procedure Call service terminated unexpectedly."
>
>This happens while using either MS Internet Explorer or
>Netscape Navigator 7.1
>
>This is most annoying. Fortunately, I have a partition
with
>Windows ME on it so I can still work online.
>
>Has anyone seen (or, more importantly, solved) this
>problem. Any suggestions would be most welcome.
>
>Sincere thanks,
>Anu Skinner
>.
>
April 8, 2004 8:34:02 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Congratulations, you have the blaster virus or one of its variants. See
here for info:

What You Should Know About the Blaster Worm and Its Variants
http://www.microsoft.com/security/incident/blast.asp

Virus Alert About the Blaster Worm and Its Variants
http://support.microsoft.com/default.aspx?scid=kb;en-us;826955

A tool is available to remove Blaster worm and Nachi worm infections from
computers that are running Windows 2000 or Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;833330

Norton (Symantec) Website info:
http://securityresponse.symantec.com/avcenter/venc/data...






"Anu Skinner" <sskinner@execpc.com> wrote in message
news:19d2701c41d1f$59fab210$a401280a@phx.gbl...
> I have just recently installed XP and have had a continuing
> problem when I've been on-line. I keep getting an error
> message that says, " Windows must restart because Remote
> Procedure Call service terminated unexpectedly."
>
> This happens while using either MS Internet Explorer or
> Netscape Navigator 7.1
>
> This is most annoying. Fortunately, I have a partition with
> Windows ME on it so I can still work online.
>
> Has anyone seen (or, more importantly, solved) this
> problem. Any suggestions would be most welcome.
>
> Sincere thanks,
> Anu Skinner
April 13, 2004 3:42:25 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I can't see how uninstalling an AntiVirus program could
HELP when you have a worm on your computer. Reinstalling
won't help either unless you install the patches...

>-----Original Message-----
>hi anu,
>
>I had aslo faced this problem and i solved this by
uninstalling my Anti-virus (NORTON) and it just worked
fine. Another way is to reinstall Windows XP again using
the repair option.
>
>regards
>
>dharma
>.
>
!