Cannot do Windows Update

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

When I try to get Windows Updates all options are grayed
out except the first screen, "Welcome", and the last
link "Get Help & Support." Someone said that it might be
something to do with a firewall We do have a firewall on a
wireless router, but it is the same even if I plug
straight into the DSL modem with no firewall. I do not
have ActiveX controls and plug-ins running, do I need them?

David

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

"David A" <anonymous@discussions.microsoft.com> wrote in message
news:1aaef01c41e8f$200658e0$a501280a@phx.gbl
> When I try to get Windows Updates all options are grayed
> out except the first screen, "Welcome", and the last
> link "Get Help & Support." Someone said that it might be
> something to do with a firewall We do have a firewall on a
> wireless router, but it is the same even if I plug
> straight into the DSL modem with no firewall. I do not
> have ActiveX controls and plug-ins running, do I need them?
>
> David

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Troubleshooting Windows Update Connection and Download Problems
http://support.microsoft.com/?kbid=193657
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

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Frank Saunders, MS-MVP, IE/OE
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