Archived from groups: 24hoursupport.helpdesk,alt.sys.pc-clone.dell (
More info?)
"Fred Mau" <fred-dot-mau@comcast.net> wrote in message
news:Xns96DC64EAFF05Bfreddotmaucomcastnet@216.196.97.131...
> "Mike" <wxyz09@yahoo.com> wrote in news:cQyZe.2538$211.68@trnddc08:
>
>> C400 Primary Hard Disk Drive 0 not found
>> BIOS vA06 displays Primary HArd Drive: as none.
>>
>> We have a Latitude C400, IBM Travelstar model - ic25n020atcs04-0
>> HDD,W2K Pro, that displays the following error message after
>> attempting to boot:
>> Primary Hard Disk Drive 0 not found.
>>
>> Is there anything short of replacing the HDD to isolate the problem,
>> eg is a controller, hdd servo, etc. Tomorrow someone is going to bring
>> in their C400 notebook. If I can't get the unbootable HDD to boot in
>> the other notebook we'll need a data recovery service. The owner is
>> desparate to recover a file from the drive. Any recommendations for a
>> data recovery service?
>>
>> Thanks,
>> Mike
>>
>>
>>
>
> I've seen a number of IBM Travelstars that do this (Not a TREMENDOUS
> number, but more than there ought to be). In most cases, there's nothing
> really wrong with the drive but the laptop just doesn't see it. Happens
> on IBM thinkpads too. I've used several solutions, depending on the
> exact circumstance:
>
> 1) Disconnect the power, pull out the main battery AND the backup
> battery, let it sit for a couple hours (or overnight), then put it all
> back together. This has particularly worked for me on CPx models.
>
>
> 2) Get a 2-1/2" to 3-1/2" adapter (available from CompUsa, etc.) and
> install it as a second drive in a desktop. Then you can either use the
> desktop to read your critical data files, or do further testing such as
> #3, #4, and #5
>
>
> 3) Download the "Drive Feature Tool" from Hitachi (Who now owns the IBM
> travelstar line), and verify that the ATA speed hasn't somehow gotten
> set to a speed the C600 can't handle.
>
> 4) Download the "Drive Fitness Test" from Hitachi, and do a 'Quick
> Test" to verify that the drive itself is physically good.
>
> 5) There is a Data Recovery tool built into the Drive Fitness Test, in
> case there really IS a problem with the drive. For me, it has worked
> maybe 75% of the time, recovering the drive for at least long enough to
> boot and save critical data. If you have to go this far, consider it a
> temporary fix, just long ebough to grab the data, and then discard the
> drive afterwards.
>
>
> If you don't feel comfortable doing this yourself, any reasonably
> competent PC Shop should be able to do it. I doubt you'd really need a
> specialized "Data Recovery Service".
>
> (Or if you're in the Portland Oregon area, I can do it)
>
> - FM -
Today, I went to CompUSA to pick up a 2.5" IDE external drive bay and an
external 2.5" USB enclosure.
While in the store I talked to the techs who tried to access the drive from
three different devices w/o success.
CompUSA didnot have a IDE 2.5" external drive bay. They did have a IDE
adapter for a 2.5" HDD.
It's a generic piece. Should I continue looking for a 2.5" IDE external
drive bay ? How should I attempt to read the drive -
insert it into the bay after the PC has already booted? Same with the
external 2.5 bay?
Mike
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