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Missing CD ROM after installing XP Pro

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April 24, 2004 3:32:25 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hello

I have been trying to install XP Pro onto my PC for some
time now. The OS repeatedly 'loses' the CD ROM drive mid
install.

I have tried the fixes on the MSKB, articles 320553,
314060 and 315350 without any satisfaction. These are all
registry edits involving that section that covers the CD
ROM. The items referred to, upper and lower filters do
not exist, so can't be deleted.

In case there was a hardware conflict I've gutted my
machine and installed with just the RAM, HDD, Video card
and CD ROM in place. No result.

I've tried removing the CD ROM, booting the PC, then
replacng the CD ROM and rebooting the PC. No result.

I've changed my BIOS so that the PC uses PIO not UDMA, no
result.

I've tried a different CD ROM make, again, no result.

I'm not sure I'm using the right newsgroup here, if not
which one should I be in?

If anyone ahs any ideas what the problem is I'd be
delighted to hear something. I've had the disk too long
now to take it back and get a refund (so much for
oerserverance being a good idea....)

Please HELP ME!!!!!

Thanks

Ian
April 24, 2004 5:46:02 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

What make/model PC?

Make of: MoBO, HD, graphics card, and type of memory installed?
April 25, 2004 6:23:08 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

The PC is one I built to my own spec.

Mother board is an Asus, graphics card is a creative labs
Video Blaster with 128 meg on it, the RAM is just standard
133 mhz DIMMs bought from PC World (big high street PC
retailer if you're not a Brit), not sure of the
manufacturer. I usually try to stick to well known
manufacturers so that I have less problems.

I know the HDD, CD ROM and graphics card are on the
compatibility list. I stopped checking the rest when I
was told that the computer wouldn't boot and load from the
CD with non compatible parts... ?? Sounded odd, but the
informant ought to know what they're talking about!!

I've had the bits for a while so don't have the exact
model information to hand. I'll be back inside the PC
again soon and get the information off the components then.

Thanks for the reply.

Ian
>-----Original Message-----
>What make/model PC?
>
>Make of: MoBO, HD, graphics card, and type of memory
installed?
>
>
>.
>
Related resources
Anonymous
April 25, 2004 3:00:45 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Ian wrote:
> The PC is one I built to my own spec.
>
> Mother board is an Asus, graphics card is a creative labs
> Video Blaster with 128 meg on it, the RAM is just standard
> 133 mhz DIMMs bought from PC World (big high street PC
> retailer if you're not a Brit), not sure of the
> manufacturer. I usually try to stick to well known
> manufacturers so that I have less problems.
>
> I know the HDD, CD ROM and graphics card are on the
> compatibility list. I stopped checking the rest when I
> was told that the computer wouldn't boot and load from the
> CD with non compatible parts... ?? Sounded odd, but the
> informant ought to know what they're talking about!!
>
> I've had the bits for a while so don't have the exact
> model information to hand. I'll be back inside the PC
> again soon and get the information off the components then.
>
> Thanks for the reply.
>
> Ian

Hello Ian,
Just a few quick points: #1. Be sure to look at your cable for the CDRom. Is it the right type for this drive? and where did you connect the drive: to an IDE connector on the motherboard? or piggy-back to an HD? It's best to have it directly to mobo.

Did you review all the BIOS settings to insure all devices / channels will be detected?

Is this a "fresh" setup? or an upgrade? and which version of XP is this? an OEM or retail ---- Home or Pro --- Upgrade edition?

Further: You should visit the "hardware" group & the "xp setup" group.
for hardware issues on XP:
news://msnews.microsoft.com/microsoft.public.windowsxp.hardware

for Windows XP os-install issues, see this newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsxp.setup_deployment
--
Maurice N
MVP Windows - Shell / User
-----
April 25, 2004 4:23:30 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Maurice

Thanks for the reply, I'll try the other resources you
pointed me at.

To answer your questions, the CD I'm using is a Dell OEM,
A friend bought a Dell PC which came with XP, but prefers
Linux, I'm starting to see his POV..... :-)

The CD drive is on a new IDE cable connected to the
secondary IDE connector.

The HDD I'm trying to install to is brand new and has not
other software on it.

Not too sure about the BIOS, I've been told to disable the
UDMA option and have done this, other than that the BIOS
is as it came from the factory. It reports my CD ROM and
HDD accurately during boot up.

I've followed the MSKB articles to get to the CD drive
section in the registry, here XP reports the exact name,
make and model of my CD drive, it just wont 'talk' to it.

Thanks Again

Ian
>-----Original Message-----
>Ian wrote:
>> The PC is one I built to my own spec.
>>
>> Mother board is an Asus, graphics card is a creative
labs
>> Video Blaster with 128 meg on it, the RAM is just
standard
>> 133 mhz DIMMs bought from PC World (big high street PC
>> retailer if you're not a Brit), not sure of the
>> manufacturer. I usually try to stick to well known
>> manufacturers so that I have less problems.
>>
>> I know the HDD, CD ROM and graphics card are on the
>> compatibility list. I stopped checking the rest when I
>> was told that the computer wouldn't boot and load from
the
>> CD with non compatible parts... ?? Sounded odd, but the
>> informant ought to know what they're talking about!!
>>
>> I've had the bits for a while so don't have the exact
>> model information to hand. I'll be back inside the PC
>> again soon and get the information off the components
then.
>>
>> Thanks for the reply.
>>
>> Ian
>
>Hello Ian,
>Just a few quick points: #1. Be sure to look at your
cable for the CDRom. Is it the right type for this
drive? and where did you connect the drive: to an IDE
connector on the motherboard? or piggy-back to an HD?
It's best to have it directly to mobo.
>
>Did you review all the BIOS settings to insure all
devices / channels will be detected?
>
>Is this a "fresh" setup? or an upgrade? and which
version of XP is this? an OEM or retail ---- Home or
Pro --- Upgrade edition?
>
>Further: You should visit the "hardware" group & the "xp
setup" group.
>for hardware issues on XP:
>news://msnews.microsoft.com/microsoft.public.windowsxp.har
dware
>
>for Windows XP os-install issues, see this newsgroup:
>news://msnews.microsoft.com/microsoft.public.windowsxp.set
up_deployment
>--
>Maurice N
>MVP Windows - Shell / User
>-----
>
>.
>
April 25, 2004 5:41:03 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Your problem might be the "DELL OEM DISK," it could be coded to only work on a dell computer.
Anonymous
April 25, 2004 7:41:19 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Ian wrote:
> Maurice
>
> Thanks for the reply, I'll try the other resources you
> pointed me at.
>
> To answer your questions, the CD I'm using is a Dell OEM,
> A friend bought a Dell PC which came with XP, but prefers
> Linux, I'm starting to see his POV..... :-)
>
> The CD drive is on a new IDE cable connected to the
> secondary IDE connector.
>
> The HDD I'm trying to install to is brand new and has not
> other software on it.
>
> Not too sure about the BIOS, I've been told to disable the
> UDMA option and have done this, other than that the BIOS
> is as it came from the factory. It reports my CD ROM and
> HDD accurately during boot up.
>
> I've followed the MSKB articles to get to the CD drive
> section in the registry, here XP reports the exact name,
> make and model of my CD drive, it just wont 'talk' to it.
>
> Thanks Again
>
> Ian

I guess I'm a little confused as to whether Win XP is already installed or not.
If you searched the registry, this should mean you already have a working Windows.

Do use the hardware group.
You want to make sure you have a "standard" IDE cable with 40-pins / 40 wires (ie, the old standard) (not the newer 80-wire ones meant for the latest hard drives).

On the CDROM hardware, you should follow the makers' instructions on setting plus your physical setup --- as to setting for Master, Slave, or Cable select. If this device is directly connected to the motherboard, then it needs to be Master.

--
Maurice N
MVP Windows - Shell / User
-----
April 26, 2004 4:57:33 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Maurice

The situation is this, XP will boot from the CD and load
onto my new HDD. During the installation phase, just
after the hardware set up is complete, the install
programme asks for the location of the SP1 files, which
are on the CD. At this point it is not possible to find
the CD using the browser.

Once I've bypassed the requirement for this file and a
couple of others I have a working install of XP, but one
that does not see the CD - RW it was loaded from. I've
now tried a different CD, just a plain Samsung 32 speed I
borrowed, the result is the same.

I've tried to copy the SP1 files to my current HDD and
boot with that as the primary slave, XP doesn't seem to
like the files on a none NTFS disk though (my current HDD
has win 98 on it)

The cable is a standard IDE, I put a new one in (came with
the new HDD) to se if that helped and still no
improvement. The CD - RW is set to master and is the
master drive on the secondary IDE port.

I'm starting to think that the OEM CD may well be coded to
not work on any other build, but was told this was not the
case.

The PC is due for upgrade at the end of the year, guess
I'm stuck with 98 until then.

Thanks for the help.

Ian
>-----Original Message-----
>Ian wrote:
>> Maurice
>>
>> Thanks for the reply, I'll try the other resources you
>> pointed me at.
>>
>> To answer your questions, the CD I'm using is a Dell
OEM,
>> A friend bought a Dell PC which came with XP, but
prefers
>> Linux, I'm starting to see his POV..... :-)
>>
>> The CD drive is on a new IDE cable connected to the
>> secondary IDE connector.
>>
>> The HDD I'm trying to install to is brand new and has
not
>> other software on it.
>>
>> Not too sure about the BIOS, I've been told to disable
the
>> UDMA option and have done this, other than that the BIOS
>> is as it came from the factory. It reports my CD ROM
and
>> HDD accurately during boot up.
>>
>> I've followed the MSKB articles to get to the CD drive
>> section in the registry, here XP reports the exact name,
>> make and model of my CD drive, it just wont 'talk' to
it.
>>
>> Thanks Again
>>
>> Ian
>
>I guess I'm a little confused as to whether Win XP is
already installed or not.
>If you searched the registry, this should mean you
already have a working Windows.
>
>Do use the hardware group.
>You want to make sure you have a "standard" IDE cable
with 40-pins / 40 wires (ie, the old standard) (not the
newer 80-wire ones meant for the latest hard drives).
>
>On the CDROM hardware, you should follow the makers'
instructions on setting plus your physical setup --- as to
setting for Master, Slave, or Cable select. If this
device is directly connected to the motherboard, then it
needs to be Master.
>
>--
>Maurice N
>MVP Windows - Shell / User
>-----
>
>.
>
!