Radio Shack

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

I am getting ready to switch from Cingular to Verizon. I have a Radio Shack
that sells Verizon within walking distance while the Verizon company store is a
drive to get to. Anyone have experience in dealing with Radio Shack for Verizon
service & phones? Is it worth going to the company store over Radio Shack?
Thanks!

 

[lewis]

Archived from groups: alt.cellular.verizon (More info?)

Sorry no experience with Radio Shack, but I would not consider Verizon if it
were free.

We have Cingular on one phone. T-Mobile on a business phone and Verizon on
wife's phone.
Verizon my advertise "can you hear me now?" - but they don't back that. In
fact we have contacted Verizon customer service by 3 different emails, 2
phone calls to CS and then snail letters to CS and copy President. It has
been over 3 weeks and we still do not have a response from either method of
contact.

Verizon's customer service, once you sign the contract, is 0 on a scale of 1
to 10.

Good Luck !
"Retsamxim" <retsamxim@aol.com> wrote in message
news:20040422144528.10186.00000186@mb-m15.aol.com...
> I am getting ready to switch from Cingular to Verizon. I have a Radio
Shack
> that sells Verizon within walking distance while the Verizon company store
is a
> drive to get to. Anyone have experience in dealing with Radio Shack for
Verizon
> service & phones? Is it worth going to the company store over Radio Shack?
> Thanks!

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Lewis wrote:
> Sorry no experience with Radio Shack, but I would not consider Verizon if it
> were free.
>
> We have Cingular on one phone. T-Mobile on a business phone and Verizon on
> wife's phone.
> Verizon my advertise "can you hear me now?" - but they don't back that. In
> fact we have contacted Verizon customer service by 3 different emails, 2
> phone calls to CS and then snail letters to CS and copy President. It has
> been over 3 weeks and we still do not have a response from either method of
> contact.
>
> Verizon's customer service, once you sign the contract, is 0 on a scale of 1
> to 10.

I think this is untrue. I've always had immediate and thorough response
from customer service by dialing *611.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Lewis <shirtmen@example.com> wrote:
> Sorry no experience with Radio Shack, but I would not consider Verizon if it
> were free.
>
> We have Cingular on one phone. T-Mobile on a business phone and Verizon on
> wife's phone.
> Verizon my advertise "can you hear me now?" - but they don't back that. In

Just out of curiosity, what is/are the problem(s) you had with Verizon?

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Thu, 22 Apr 2004 16:09:22 -0700, "Lewis" <shirtmen@example.com>
wrote:

>Sorry no experience with Radio Shack, but I would not consider Verizon if it
>were free.
>
>We have Cingular on one phone. T-Mobile on a business phone and Verizon on
>wife's phone.
>Verizon my advertise "can you hear me now?" - but they don't back that. In
>fact we have contacted Verizon customer service by 3 different emails, 2
>phone calls to CS and then snail letters to CS and copy President. It has
>been over 3 weeks and we still do not have a response from either method of
>contact.
>
>Verizon's customer service, once you sign the contract, is 0 on a scale of 1
>to 10.
>
>Good Luck !


Mind telling us what your problem was?

 

[Mike]

Archived from groups: alt.cellular.verizon (More info?)

On Thu, 22 Apr 2004 18:39:37 -0700, ken moffat <kmoffat@drizzle.com>
wrote:

>I think this is untrue. I've always had immediate and thorough response
>from customer service by dialing *611.

At the risk of sounding like I've been drinking Verizon Wireless
Kool-aid...

I've always, always been impressed with VZW customer service, either
on the phone or in person at the company store. It has been so GOOD
that I am actually amazed.

They are always quick to answer, always have a friendly tone, and work
hard to make sure they can help you. I've never had an unresolved
issue, either.

When I got my first full-month bill, it was *well* above what I'd
expected. It turns out my major problem was that I was going by the
*MIN count of my minutes used...but the vast majority of my use in
that time was roaming (on network or within AC) or data usage (I was
out of the state a good part of the month). I was unaware that *MIN
would not reflect that usage to any degree, at least until a few days
later, and I thought I was within my 800 minutes in my AC 800 plan at
the end of the month.

Despite the fact that I could have probably figured this out on my
own, they sympathized with me and gave me a $50 credit that month.
They didn't have to do that.

Mike

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Thu, 22 Apr 2004 16:09:22 -0700, Lewis wrote:

> Verizon's customer service, once you sign the contract, is 0 on a scale of 1
> to 10.

Not my experience. CS has always been good to me.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Lewis wrote:
> Sorry no experience with Radio Shack, but I would not consider
> Verizon if it were free.
>
> We have Cingular on one phone. T-Mobile on a business phone and
> Verizon on wife's phone.
> Verizon my advertise "can you hear me now?" - but they don't back
> that. In fact we have contacted Verizon customer service by 3
> different emails, 2 phone calls to CS and then snail letters to CS
> and copy President. It has been over 3 weeks and we still do not have
> a response from either method of contact.
>
> Verizon's customer service, once you sign the contract, is 0 on a
> scale of 1 to 10.
>
> Good Luck !

That has not been my experience. They have always been very helpful and I
almost never lose a call with verizon. My experience with verizon had been
much better than my experience with cingular.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Mike wrote:
> On Thu, 22 Apr 2004 18:39:37 -0700, ken moffat <kmoffat@drizzle.com>
> wrote:
>
>> I think this is untrue. I've always had immediate and thorough
>> response from customer service by dialing *611.
>
> At the risk of sounding like I've been drinking Verizon Wireless
> Kool-aid...
>
> I've always, always been impressed with VZW customer service, either
> on the phone or in person at the company store. It has been so GOOD
> that I am actually amazed.
>
> They are always quick to answer, always have a friendly tone, and work
> hard to make sure they can help you. I've never had an unresolved
> issue, either.
>
> When I got my first full-month bill, it was *well* above what I'd
> expected. It turns out my major problem was that I was going by the
> *MIN count of my minutes used...but the vast majority of my use in
> that time was roaming (on network or within AC) or data usage (I was
> out of the state a good part of the month). I was unaware that *MIN
> would not reflect that usage to any degree, at least until a few days
> later, and I thought I was within my 800 minutes in my AC 800 plan at
> the end of the month.
>
> Despite the fact that I could have probably figured this out on my
> own, they sympathized with me and gave me a $50 credit that month.
> They didn't have to do that.
>
> Mike

My parents got verizon phones and had the same thing happen the first month.
The credit they got was for $100 plus another adjustment for switching to a
plan with more minutes. Verizon CS even did it retroactively for them.

 

[gerry]

Archived from groups: alt.cellular.verizon (More info?)

[original post is likely clipped to save bandwidth]
On Thu, 22 Apr 2004 16:09:22 -0700, "Lewis" <shirtmen@example.com> wrote:

>Sorry no experience with Radio Shack, but I would not consider Verizon if it
>were free.
>
>We have Cingular on one phone. T-Mobile on a business phone and Verizon on
>wife's phone.
>Verizon my advertise "can you hear me now?" - but they don't back that. In
>fact we have contacted Verizon customer service by 3 different emails, 2
>phone calls to CS and then snail letters to CS and copy President. It has
>been over 3 weeks and we still do not have a response from either method of
>contact.
>
>Verizon's customer service, once you sign the contract, is 0 on a scale of 1
>to 10.

I can't agree but don't claim I haven't had grief.

In general, the best provider seems to be the one with the best real
coverage in areas one frequents. For me, that's Verizon hands down.

- Have I had nasty billing and technical issues with Verizon and had
Verizon not wanting me to speck with somebody that knows anything about
the issue - yes.

- Have I had a problem I eventually could not resolve - no.

- Do I call different reps and supervisors till I get the answer I need -
yes.

Real coverage is #1. That avoids all sorts of issues. It's also the
hardest data to get.

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

The area I live in has much better reception with Verizon. My Cingular phone
will not pick up in my house and they tell me reception would be worse changing
over to their GSM phone. I am going with Verizon but am not sure about buying
from Radio Shack.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Retsamxim" <retsamxim@aol.com> wrote in message
news:20040423081645.27047.00000201@mb-m19.aol.com
> The area I live in has much better reception with Verizon. My
> Cingular phone will not pick up in my house and they tell me
> reception would be worse changing over to their GSM phone. I am
> going with Verizon but am not sure about buying from Radio Shack.

Whether RS or Verizon, you can try out a phone for up to 14 days WITHOUT
canceling your other phone. Get one and make sure it works the way you want
it BEFORE you cancel your other phone.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On 22 Apr 2004 18:45:28 GMT, retsamxim@aol.com (Retsamxim) wrote:

>I am getting ready to switch from Cingular to Verizon. I have a Radio Shack
>that sells Verizon within walking distance while the Verizon company store is a
>drive to get to. Anyone have experience in dealing with Radio Shack for Verizon
>service & phones? Is it worth going to the company store over Radio Shack?
>Thanks!


Radio Shack is a re-seller. I would spend the time and effort to
identify warranty issues and contract specifics.

SloPe

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Radio Shack is an AGENT, not a "reseller".

But, it is almost always better to deal direct with a company when possible,
than go through a 'middle man'. I'd bet the training level is higher direct and they
also have immediate access to the billing system for questions, etc...


"Slope" <slope7(remove)@excite.com> wrote in message news:cm5i80duc3tf178biuldk72vnbgjces5nl@4ax.com...
> On 22 Apr 2004 18:45:28 GMT, retsamxim@aol.com (Retsamxim) wrote:
>
> >I am getting ready to switch from Cingular to Verizon. I have a Radio Shack
> >that sells Verizon within walking distance while the Verizon company store is a
> >drive to get to. Anyone have experience in dealing with Radio Shack for Verizon
> >service & phones? Is it worth going to the company store over Radio Shack?
> >Thanks!
>
>
> Radio Shack is a re-seller. I would spend the time and effort to
> identify warranty issues and contract specifics.
>
> SloPe

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Thanks for you imput

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Not sure what you're saying 'thanks' for as most of responses (except
Slope's) were all to the first reply to your message and that being about
Verizon customer service.

Well, I can't give an opinion about the Verizon stores as I've bought many
phones and have never bought at a company store (once from Verizon over the
phone, tho). I've never had problems when buying phones from other
resellers. However, I've only bought from large resellers (Best Buy, Circuit
City, etc.) not from independent shops. My most recent purchase last month
was an LG VX6000 and the only reason I bought at that time was because
Circuit City had it for $150 with a $50 Verizon rebate and an $100 Circuit
City rebate (and I've received both rebate checks in less than 4 weeks). The
Verizon store here had it for $130 with the $50 Verizon rebate ($80 after
rebate) so I saved $80 by buying the same phone from CC. It was a little
hassle getting it activated at CC as they had problems with VZW's activation
computer that day, but we eventually got it going at the store by calling
VZW.

I assume Radio Shack shouldn't be any problem either so I wouldn't hesitate
buying there if that's more convenient/cheaper for you. The phones are still
supported by VZW so it shouldn't make any difference since RS is an
authorized reseller.

Steve

On 4/23/04 7:32 AM, in article 20040423093259.17474.00000198@mb-m13.aol.com,
"Retsamxim" <retsamxim@aol.com> wrote:

> Thanks for you imput

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Fri, 23 Apr 2004 13:15:32 GMT, Sloperemove wrote:

> Radio Shack is a re-seller. I would spend the time and effort to
> identify warranty issues and contract specifics.

Not a problem with warranty issues. I returned my old Samsung that I bought
from RS to VZ and they replaced it with no questions.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Sorry, but there is limited coverage on the Moon and Mars. I forget which
planet you said you were from. Everyone here on Earth gets perfect coverage
everywhere. You should consider coming to the planet Earth. Verizon is the
Best! Well, at least according to all Humans, Plants and Animals.
Can you here us now?!
Great!

tj

"Lewis" <shirtmen@example.com> wrote in message
news:KgYhc.3342$hk6.514@fe03.usenetserver.com...
> Sorry no experience with Radio Shack, but I would not consider Verizon if
it
> were free.
>
> We have Cingular on one phone. T-Mobile on a business phone and Verizon on
> wife's phone.
> Verizon my advertise "can you hear me now?" - but they don't back that. In
> fact we have contacted Verizon customer service by 3 different emails, 2
> phone calls to CS and then snail letters to CS and copy President. It has
> been over 3 weeks and we still do not have a response from either method
of
> contact.
>
> Verizon's customer service, once you sign the contract, is 0 on a scale of
1
> to 10.
>
> Good Luck !
> "Retsamxim" <retsamxim@aol.com> wrote in message
> news:20040422144528.10186.00000186@mb-m15.aol.com...
> > I am getting ready to switch from Cingular to Verizon. I have a Radio
> Shack
> > that sells Verizon within walking distance while the Verizon company
store
> is a
> > drive to get to. Anyone have experience in dealing with Radio Shack for
> Verizon
> > service & phones? Is it worth going to the company store over Radio
Shack?
> > Thanks!
>
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"Richard Ness" <richardno@damnspam.nessnet.com> wrote in
news:ip6dnYQjstk0_RTd4p2dnA@comcast.com:

> Radio Shack is an AGENT, not a "reseller".
>
> But, it is almost always better to deal direct with a company when
> possible, than go through a 'middle man'. I'd bet the training level
> is higher direct and they also have immediate access to the billing
> system for questions, etc...
>

Best advice on the thread.....

If you buy directly from the carrier, it eliminates the "it's not our
fault" finger pointing between the agent/reseller/phone store and the
carrier.....

YOUR phone on YOUR system is broken. Fix it and my payment will be
forthcoming. Simple and to the point.....

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Well, I would not recommend Cingular GSM in the DC area. I get no signal
in my home area and if I do manage to get a call it gets dropped within 2
mins. I am considering changing to Verizon because I am tired of paying
cingular for bad service. Just my 2 cents.

"Retsamxim" <retsamxim@aol.com> wrote in message
news:20040423081645.27047.00000201@mb-m19.aol.com...
> The area I live in has much better reception with Verizon. My Cingular
phone
> will not pick up in my house and they tell me reception would be worse
changing
> over to their GSM phone. I am going with Verizon but am not sure about
buying
> from Radio Shack.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Without giving out you whole address, where in the DC area are you located?
In DC proper or MD/VA areas?

Just curious.

Scotty



"H.C." <Invalid@replyviausenet.net> wrote in message
news:hP2dnb13YPJCExHdRVn-vw@comcast.com...
> Well, I would not recommend Cingular GSM in the DC area. I get no signal
> in my home area and if I do manage to get a call it gets dropped within 2
> mins. I am considering changing to Verizon because I am tired of paying
> cingular for bad service. Just my 2 cents.
>
> "Retsamxim" <retsamxim@aol.com> wrote in message
> news:20040423081645.27047.00000201@mb-m19.aol.com...
> > The area I live in has much better reception with Verizon. My Cingular
> phone
> > will not pick up in my house and they tell me reception would be worse
> changing
> > over to their GSM phone. I am going with Verizon but am not sure about
> buying
> > from Radio Shack.
>
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Silver Spring near the autopark

"Scott Nelson - Wash DC" <spamcop@bnmnetworks.net> wrote in message news:<DJ6jc.78494$L31.7176@nwrddc01.gnilink.net>...
> Without giving out you whole address, where in the DC area are you located?
> In DC proper or MD/VA areas?
>
> Just curious.
>
> Scotty
>
>
>
> "H.C." <Invalid@replyviausenet.net> wrote in message
> news:hP2dnb13YPJCExHdRVn-vw@comcast.com...
> > Well, I would not recommend Cingular GSM in the DC area. I get no signal
> > in my home area and if I do manage to get a call it gets dropped within 2
> > mins. I am considering changing to Verizon because I am tired of paying
> > cingular for bad service. Just my 2 cents.
> >
> > "Retsamxim" <retsamxim@aol.com> wrote in message
> > news:20040423081645.27047.00000201@mb-m19.aol.com...
> > > The area I live in has much better reception with Verizon. My Cingular
> phone
> > > will not pick up in my house and they tell me reception would be worse
> changing
> > > over to their GSM phone. I am going with Verizon but am not sure about
> buying
> > > from Radio Shack.
> >
> >

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

lol, he was probably turned down for credit and had to get a Ghettro PCS or
a Pay as you go phone.

Verizon is Awesome!
tj

"Diamond Dave" <dmine45.NOSPAM@yahoo.com> wrote in message
news:tomg805i5ospso15ci1ghqghm95jbq9ucf@4ax.com...
> On Thu, 22 Apr 2004 16:09:22 -0700, "Lewis" <shirtmen@example.com>
> wrote:
>
> >Sorry no experience with Radio Shack, but I would not consider Verizon if
it
> >were free.
> >
> >We have Cingular on one phone. T-Mobile on a business phone and Verizon
on
> >wife's phone.
> >Verizon my advertise "can you hear me now?" - but they don't back that.
In
> >fact we have contacted Verizon customer service by 3 different emails, 2
> >phone calls to CS and then snail letters to CS and copy President. It has
> >been over 3 weeks and we still do not have a response from either method
of
> >contact.
> >
> >Verizon's customer service, once you sign the contract, is 0 on a scale
of 1
> >to 10.
> >
> >Good Luck !
>
>
> Mind telling us what your problem was?
>
>
>

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Everyone needs and backgrounds will be different. I have Verizon on two
phones, T-Mobile and SprintPCS and they all have their strengths and
weaknesses.

Overall, If I had to pick one out of all of the carriers in Wash DC, it
would be Verizon.

Model and type of phone makes a big difference. So far I can get better
reception than my friends phones with my Startacs,
RS is usually higher priced than anyone else. I would go online as my first
choice, and 2nd choice would be to get phone off of e-bay and 3rd choice
would probably be to go into store and know what you want before you get
there. ( spend some online time looking at the specs ).

my .02 anyway..... ;-)

Scotty


"Tyrone Jackson" <tyronjj@hecklers.com> wrote in message
news:Ougjc.1865$Tz3.89@newssvr27.news.prodigy.com...
> lol, he was probably turned down for credit and had to get a Ghettro PCS
or
> a Pay as you go phone.
>
> Verizon is Awesome!
> tj
>
> "Diamond Dave" <dmine45.NOSPAM@yahoo.com> wrote in message
> news:tomg805i5ospso15ci1ghqghm95jbq9ucf@4ax.com...
> > On Thu, 22 Apr 2004 16:09:22 -0700, "Lewis" <shirtmen@example.com>
> > wrote:
> >
> > >Sorry no experience with Radio Shack, but I would not consider Verizon
if
> it
> > >were free.
> > >
> > >We have Cingular on one phone. T-Mobile on a business phone and Verizon
> on
> > >wife's phone.
> > >Verizon my advertise "can you hear me now?" - but they don't back that.
> In
> > >fact we have contacted Verizon customer service by 3 different emails,
2
> > >phone calls to CS and then snail letters to CS and copy President. It
has
> > >been over 3 weeks and we still do not have a response from either
method
> of
> > >contact.
> > >
> > >Verizon's customer service, once you sign the contract, is 0 on a scale
> of 1
> > >to 10.
> > >
> > >Good Luck !
> >
> >
> > Mind telling us what your problem was?
> >
> >
> >
>
>