I cannot load Powerpoint 2002

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

5/1/2004
I went to the microsoft site for help and was told I could e-mail a question, but they gave no e-mail address!!! That is a good way to keep their work load down.

At another microsoft site they said I could have free advice but I had to give them the product #, which I have to do by opening the software--but the problem is I can't load it in the first place

I bought Powerpoint 2002 last year for my previous computer, a Dell laptop—although I had Powerpoint on it, the 2002 version is vastly better.
Now I purchased an HP Pavilion laptop with Windows XP Office , but I took the option of not including Powerpoint, since I already had purchased the software.
But when I try to load it, after I give all the information including the product key # , I get the message that “no appropriate� software can be found. I tried several times, and so did a friend, who knows computers pretty well, and always the same results.

Thankyou,

Robert McM

 

[peter]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Sounds like you bought an "upgrade" version which relies on a previous version
to work
Pruduct# and product key # are the same thing
peter
"Robert McM" <rmcmullenofc(removethispart)@hotmail.com> wrote in message
news:99A98BCF-52AE-4857-B63A-F7C5557F4854@microsoft.com...
>
> 5/1/2004
> I went to the microsoft site for help and was told I could e-mail a question,
but they gave no e-mail address!!! That is a good way to keep their work load
down.
>
> At another microsoft site they said I could have free advice but I had to give
them the product #, which I have to do by opening the software--but the problem
is I can't load it in the first place
>
> I bought Powerpoint 2002 last year for my previous computer, a Dell
laptop-although I had Powerpoint on it, the 2002 version is vastly better.
> Now I purchased an HP Pavilion laptop with Windows XP Office , but I took the
option of not including Powerpoint, since I already had purchased the software.
> But when I try to load it, after I give all the information including the
product key # , I get the message that "no appropriate" software can be found.
I tried several times, and so did a friend, who knows computers pretty well, and
always the same results.
>
> Thankyou,
>
> Robert McM
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Greetings --

That specific error message means that you purchased an Upgrade
version of PowerPoint. This means that you _must_ have an earlier
version of PowerPoint already installed in order to perform the
upgrade. This should have been clearly stated upon the packaging and
upon the installation CD itself.


Bruce Chambers

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"Robert McM" <rmcmullenofc(removethispart)@hotmail.com> wrote in
message news:99A98BCF-52AE-4857-B63A-F7C5557F4854@microsoft.com...
>
> 5/1/2004
> I went to the microsoft site for help and was told I could e-mail a
> question, but they gave no e-mail address!!! That is a good way to
> keep their work load down.
>
> At another microsoft site they said I could have free advice but I
> had to give them the product #, which I have to do by opening the
> software--but the problem is I can't load it in the first place
>
> I bought Powerpoint 2002 last year for my previous computer, a Dell
> laptop—although I had Powerpoint on it, the 2002 version is vastly
> better.
> Now I purchased an HP Pavilion laptop with Windows XP Office , but I
> took the option of not including Powerpoint, since I already had
> purchased the software.
> But when I try to load it, after I give all the information
> including the product key # , I get the message that “no
> appropriate” software can be found. I tried several times, and so
> did a friend, who knows computers pretty well, and always the same
> results.
>
> Thankyou,
>
> Robert McM
>
>