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BSOD need help

Tags:
  • Blue Screen
  • Privacy
  • Windows 7
Last response: in Windows 7
August 12, 2010 10:15:36 PM

Hi guys, im having an issue with my pc lately crashing while playing with a bsod saying system service exception and this is the next time im seeing when windows restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002BEE0CD
BCP3: FFFFF88002E47850
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081210-19297-01.dmp
C:\Users\TempesT\AppData\Local\Temp\WER-29390-0.sysdata.xml

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Im not sure if the problem is the video card since the problem started after i installed that new card but it might be drivers i dont know.thx in advance.

More about : bsod

a b $ Windows 7
August 13, 2010 12:41:34 AM

The best way to find out is to put the old card back in and see if the problem keeps surfacing. It would be helpful if you told us what Video Card.
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August 13, 2010 1:11:27 AM

i found out it is the ati driver stoping thx to windows TDR >.> lets hope i can find a hot fix to it. thx for the reply ^^
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August 13, 2010 5:26:16 AM

ok i used BSOD viewer and this is what i got:

Dump File : 081210-16770-01.dmp
Crash Time : 8/12/2010 6:04:40 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02c0a41d
Parameter 3 : fffff880`068c4c90
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+38ce6b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\081210-16770-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

Sometimes it says is the ntoskrnl.exe giving the problem but this started when i got this new ati 5770xxx,also to note is that so far is only happening when i play league of legends and not with other games (so far).If someone knows how to fix this plz give me a hand.thx in advance
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a b $ Windows 7
August 13, 2010 9:15:31 AM

Regretfully I got to say this, get a Nvidia
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August 13, 2010 11:39:08 AM

im really piss about it cuz i used to be an ati fan but i was using an 8600gtxxx for 2 years no problems and now that i got this card look at all this issues >.>,i installed the 8600 back and no issues at all.

MY PC SPECS:
amd phenon2 965 with zalman heatsink
3072 ocz gold edition memoys
asus m4a7bt-e
corsair tx750w psu
xfx 8600xxx with zalman vfu-900 heatsink wich i replace with the new xfx 5770xxx
i really feel bad about htis always trusted ati and now this.......i dunno what other card to get sadly my nvidia is working perfect and is 2 years old but is 256.
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a b $ Windows 7
August 13, 2010 11:44:21 AM

glad to hear it's fixed, sorry about the Ati driver problems
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August 13, 2010 11:48:05 AM

thx, its really wierd how every time the atikmdag.sys made my pc crash it took alot of time to boot up sometime it wont even boot and 1 time i have to run he wondows repair tool cause the crash seems to corrput some file....now im looking at nvidia cards but the competition for the 5770 its not dx11 so i dont have a clue on what desicion to make.
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a b $ Windows 7
August 13, 2010 11:54:31 AM

money for the bang is ATI, stability is Nvidia, I'm still running a GTX260+, and can't justify a new card yet
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August 13, 2010 2:04:17 PM

Ok guys i went and used my card for like 45minutes and it bsod again but now it was with the nvidia card lol this never happened b4 i installed the ati card wich is wierd.

heres the error

==================================================
Dump File : 081310-20748-01.dmp
Crash Time : 8/13/2010 9:41:09 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`0017792a
Parameter 3 : fffff880`029c9d00
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+f792a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\081310-20748-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
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August 13, 2010 4:10:48 PM

This is the last dump il be posting, hope someone can give me a hand here cause im desperate.

==================================================
Dump File : 081310-19780-01.dmp
Crash Time : 8/13/2010 12:00:27 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02acef7a
Parameter 3 : fffff880`059fae40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\081310-19780-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
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a b $ Windows 7
August 14, 2010 1:08:26 AM

download bluescreenviewer and look at your minidump files, also are you sure you got rid of all the ATI drivers?
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August 14, 2010 2:15:45 AM

i did , those report like the one above are from bsod viewer, also the link i provided has a minidump attachment i made in case you need to revise them.
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a b $ Windows 7
August 14, 2010 8:09:34 AM

I did read the post at techsupport forum, but the minidump file info is not there, the ntoskrnl.exe (and ntkrnlpa.exe on systems with Physical Address Extension support) is the kernel image for the family of Microsoft Windows NT operating systems. It provides the Kernel and Executive layers of the Windows NT kernel space, and is responsible for various system services such as hardware virtualization, process and memory management, etc., thus making it a fundamental part of the system. It contains the Cache Manager, the Executive, the Kernel, the Security Reference Monitor, the Memory Manager, and the Scheduler, among other things, hence ATI drivers and this file have issues, so that is the reason
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August 14, 2010 9:25:59 AM

sprry for the late reply im t work atm ,is there any email i can send you those dumps in case you want to revise them?once i get home i cand send them right away, also i was thinking about fresh installing w7 today but duno if i should wait and trouble this issue first to see whats going on.
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a b $ Windows 7
August 14, 2010 9:54:40 AM

you have a ATI card, so I will repeat, the ntoskrnl.exe (and ntkrnlpa.exe on systems with Physical Address Extension support) is the kernel image for the family of Microsoft Windows NT operating systems. It provides the Kernel and Executive layers of the Windows NT kernel space, and is responsible for various system services such as hardware virtualization, process and memory management, etc., thus making it a fundamental part of the system. It contains the Cache Manager, the Executive, the Kernel, the Security Reference Monitor, the Memory Manager, and the Scheduler, among other things, hence ATI drivers and this file have issues, so that is the reason it crashes, you can PM me if you want
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August 14, 2010 11:38:40 AM

oh i see but i installed my 8600 gt back wich is nvidia and im getting the same issue but isntead of the atikmdag.sys crashing , is the nvlddmkm.sys.
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a b $ Windows 7
August 14, 2010 1:20:49 PM

ok, did you remover the ATI drivers from the system, if sothen, go to the control panel, device driver, right click on the display adapter, click on drivers, remover al driver and remove the card from the system(not physically), reboot and let the computer reinstall what it needs and see if it fixes things
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a b $ Windows 7
August 14, 2010 2:01:15 PM

BTW, I looked in the forums at Guru3d and the ATI drivers 10.7, 7a, 7b seem to be the best
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August 14, 2010 3:38:52 PM

i did a huge clea install involving driver sweeper and driver cleaner plus removing the rest manually i also used the verifier comand and it havent found any driver wrong.

Note: i tested playing s4 league for like 1 hour and its not giving me problems on that game just lol and grand fantasia, im going to test sins of the solar empire now.
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a b $ Windows 7
August 14, 2010 4:10:58 PM

Glad to hear all is well
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August 15, 2010 8:59:43 AM

Thx , today i tested the pc again and seems to be working fine, im thinking about doing a clean install on monday lets see how it goes till then.
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