Tom's Hardware > Forum > Motherboards & Memory > General Motherboard > Help - Sony parts
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plamen   07-17-2002 at 01:42:08 PM

I am absolutely outraged. Have a sony laptop FX170K - 14 mo old. The mainboard went bad and I called Sony to order a new one. They refuse to send me one - only they can replace it, they say. Yah, at the same time they will charge me for labor - diagnostics/replacement (and probably shipping costs).
It is outrageous that Sony sells products for which they refuse to supply parts. I will never buy SONY again.
Does anybody know where I can buy a motherboard that will fit my laptop (PCG-FX170K). Dop not care if it is Sony.

Help please. I would rather trash the current one, than to feel forced to pay even penny to them. Plamen

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jlanka   07-17-2002 at 03:06:05 PM
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ummmm... Have you ever serviced a laptop? If so, you're a better man than me. They're EXTREMELY difficult to service. I consider myself pretty handy building desktops, and I wouldn't think twice about paying them the money to do the mobo replacement. Just my $0.02

<i>It's always the one thing you never suspected.</i>

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plamen   07-17-2002 at 05:36:41 PM
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Thanks for the response. I am pissed by them forcing me to send it to them. Money does not matter much here (mobo~7-900$ +/- 150 labor - the question is the principle: called the parts dept. and they refused to send it. They gave me "customer relations" - stayed on a que for 25 min. The fact that Sony is forcing me to do something is driving me nuts. Had Toshiba laptop before - it was n't so bad - replaced hd and power pannel. If I cannot do it, will take it to a local shop (my choice). Do you know where I can get mobo? :) thanks again

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Crashman   07-17-2002 at 08:52:35 PM
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That's a big OUCH price on that motherboard, considering I can buy the whole system for under $1000, and the screen is worth more than the motherboard.

<font color=blue>At least half of all problems are caused by an insufficient power supply!</font color=blue>

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