G
Guest
Guest
Archived from groups: alt.cellular.verizon (More info?)
The dr shares some customer feedback on a warning about charges when using
an aircard 555D and the $79.00 unl access package. Be careful, when you
"connect" a warning encourages you to try QNC instead to avoid charges. But
remember that you have a plan, and the 1x is your package, as the QNC will
be .25/min unless you have voice minutes to draw from. dr.
The rest of the story: When he connects to 1x, he gets a warning charges may
apply. He is given the option to connect to QNC instead, and no such
warning given about charges. That seems easy enough?
But, since he has a plan, when he connects to 1x, it is included (FREE).
When he connects to QNC, it deducts from his voice minutes, but since he
does not have any voice minutes on this plan, he is charged .25 a minute.
Just the opposite of the warning and has confused more than one customer.
The fix: educate the customer.
The "nit", when he connected at 1x it was included; when he connected at
QNC, he was charged. So, in effect, by following the warning messages, he
was charged more for less. Go Figure...
--
Dr. wireMORE (don't accept "less", demand "more")
Wireless Consultant/Engineer & Midwest VZW Master Agent
Data, wi-fi, national access, smartphones, and home
computer healthchecks, stop worrying... just ask for the Dr.
If you need specific help, leave your email address & we'll try to contact
you.
The dr shares some customer feedback on a warning about charges when using
an aircard 555D and the $79.00 unl access package. Be careful, when you
"connect" a warning encourages you to try QNC instead to avoid charges. But
remember that you have a plan, and the 1x is your package, as the QNC will
be .25/min unless you have voice minutes to draw from. dr.
The rest of the story: When he connects to 1x, he gets a warning charges may
apply. He is given the option to connect to QNC instead, and no such
warning given about charges. That seems easy enough?
But, since he has a plan, when he connects to 1x, it is included (FREE).
When he connects to QNC, it deducts from his voice minutes, but since he
does not have any voice minutes on this plan, he is charged .25 a minute.
Just the opposite of the warning and has confused more than one customer.
The fix: educate the customer.
The "nit", when he connected at 1x it was included; when he connected at
QNC, he was charged. So, in effect, by following the warning messages, he
was charged more for less. Go Figure...
--
Dr. wireMORE (don't accept "less", demand "more")
Wireless Consultant/Engineer & Midwest VZW Master Agent
Data, wi-fi, national access, smartphones, and home
computer healthchecks, stop worrying... just ask for the Dr.
If you need specific help, leave your email address & we'll try to contact
you.