In the last two years I have closely followed six Apple computers. One is the Macbook Pro that I use on a daily basis, two are iMacs owned by close friends, and three are also Macbook Pros owned by two other close friends. In the two years we have owned these computers, all six have had countless problems.
Every single one of the Macbooks had faulty DVD drives that stopped functioning after a year. Two of the Macbooks and both iMacs had critical failures of their video cards, preventing them from working until they were repaired. One had a defective battery that had to be replaced at full cost. My Macbook has several bad pixels and the screen bleeds severely on the left side. Every one of these computers have issues with overheating to the point that they are extremely uncomfortable to use in any application that puts the computer under load.
Having used my Macbook Pro exclusively as a personal computer for the last 18 months, I consider it to be the most miserable computer I have ever owned. I have had endless problems with it, and yet it cost $1,000 more than the Asus notebook I was considering of equal (and in some aspects, better) technical specs. I will never choose to own an Apple computer again after my experience, and it baffles me that some of my friends continue to buy from them in light of their own experiences.
Having said that, I will admit that Apple makes itself very available for tech support and repair. In almost every major metro area, Apple has at least one Genius bar in a local Apple store. In each case of trouble with our Macs, my friends and I (until my warranty ran out) turned to Apple for our support. From what I know of them, everyone I know that owns an iPhone, iPod, Macbook, or other Apple product goes to Apple when they have a problem, not a third-party tech support group.
In other words? I call foul on Rescuecom's claim of "Factual, unbiased data."
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