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A valid E-Mail address

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July 21, 2004 4:50:02 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4 complete system (CPU, Monitor, Printer). I especially ordered (and paid for) it to have "Windows XP Professional" as the operating system. When I unpacked all of the boxes and set the system up I found that it did NOT have an original operating system CD in the box (unlike every other system I have purchased). This concerns me as I have lost hard drives before on other systems and had to reload operating systems from the ground up. I have been trying to find a valid E-Mail address at Hewlett Packard that I can send a regular (Outlook) E-Mail to as a request for this disk be sent to me. Does anyone know a valid E-Mail address for the HP's Support Center? Thank you in advance for any help you may be able to provide.

Chuck

More about : valid mail address

Anonymous
a b α HP
July 21, 2004 6:18:30 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Your HP has a utility that will enable you to make a backup set of CDs from
the Restore Partition on the HDD. Time to read the manual....

Bobby

"Chuck" <Chuck@discussions.microsoft.com> wrote in message
news:2D428E9B-24FF-44FB-8B1A-6C0EC177669D@microsoft.com...
>I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4
>complete system (CPU, Monitor, Printer). I especially ordered (and paid
>for) it to have "Windows XP Professional" as the operating system. When I
>unpacked all of the boxes and set the system up I found that it did NOT
>have an original operating system CD in the box (unlike every other system
>I have purchased). This concerns me as I have lost hard drives before on
>other systems and had to reload operating systems from the ground up. I
>have been trying to find a valid E-Mail address at Hewlett Packard that I
>can send a regular (Outlook) E-Mail to as a request for this disk be sent
>to me. Does anyone know a valid E-Mail address for the HP's Support
>Center? Thank you in advance for any help you may be able to provide.
>
> Chuck
July 21, 2004 11:11:51 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Your new computer will have a hidden partition that contains all XP
installation files.. read the printed material that was supplied or look for
an icon on the desktop that links to recovery information..


"Chuck" <Chuck@discussions.microsoft.com> wrote in message
news:2D428E9B-24FF-44FB-8B1A-6C0EC177669D@microsoft.com...
> I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4
complete system (CPU, Monitor, Printer). I especially ordered (and paid
for) it to have "Windows XP Professional" as the operating system. When I
unpacked all of the boxes and set the system up I found that it did NOT have
an original operating system CD in the box (unlike every other system I have
purchased). This concerns me as I have lost hard drives before on other
systems and had to reload operating systems from the ground up. I have been
trying to find a valid E-Mail address at Hewlett Packard that I can send a
regular (Outlook) E-Mail to as a request for this disk be sent to me. Does
anyone know a valid E-Mail address for the HP's Support Center? Thank you
in advance for any help you may be able to provide.
>
> Chuck
Related resources
Anonymous
a b α HP
July 21, 2004 1:25:06 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi

Have you tried here:

http://welcome.hp.com/country/us/en/contact_us.html

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups
"Chuck" <Chuck@discussions.microsoft.com> wrote in message news:2D428E9B-24FF-44FB-8B1A-6C0EC177669D@microsoft.com...
>I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4 complete system (CPU, Monitor, Printer). I especially ordered (and paid for) it to have "Windows XP Professional" as the operating system. When I unpacked all of the boxes and set the system up I found that it did NOT have an original operating system CD in the box (unlike every other system I have purchased). This concerns me as I have lost hard drives before on other systems and had to reload operating systems from the ground up. I have been trying to find a valid E-Mail address at Hewlett Packard that I can send a regular (Outlook) E-Mail to as a request for this disk be sent to me. Does anyone know a valid E-Mail address for the HP's Support Center? Thank you in advance for any help you may be able to provide.
>
> Chuck
>
July 21, 2004 1:25:07 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi Will,
Yes I tried this site. Followed the online instructions, composed an E-Mail to them and when it was time to "SUBMIT" the E-Mail was told that the page was unavaliable and the E-Mail was not sent. I did this 3-times on 3 different days. I guess my only option is there "Live chat support". I have used this option on a couple of other tech questions however, as a rule I have found that their help often causes more additional problems than the original issue. Also when they tell you that they will E-Mail you information, don't believe it. The only thing that they seem interested in is E-Mailing me ad's to buy new products.

Thank you anyway for your help, -Chuck


"Will Denny" wrote:

> Hi
>
> Have you tried here:
>
> http://welcome.hp.com/country/us/en/contact_us.html
>
> --
>
> Will Denny
> MS-MVP Windows Shell/User
> Please reply to the News Groups
> "Chuck" <Chuck@discussions.microsoft.com> wrote in message news:2D428E9B-24FF-44FB-8B1A-6C0EC177669D@microsoft.com...
> >I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4 complete system (CPU, Monitor, Printer). I especially ordered (and paid for) it to have "Windows XP Professional" as the operating system. When I unpacked all of the boxes and set the system up I found that it did NOT have an original operating system CD in the box (unlike every other system I have purchased). This concerns me as I have lost hard drives before on other systems and had to reload operating systems from the ground up. I have been trying to find a valid E-Mail address at Hewlett Packard that I can send a regular (Outlook) E-Mail to as a request for this disk be sent to me. Does anyone know a valid E-Mail address for the HP's Support Center? Thank you in advance for any help you may be able to provide.
> >
> > Chuck
> >
>
>
>
July 21, 2004 9:30:02 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Just an update to my original question.
I do know of course about the ability to create a set of recovery CD's. This however is not what I looking for. I went ahead and opened up a live chat with an HP Service Represenative. They in turn directed me to call a number (800) 474-6836. Upon calling this number and describing my problem to them and having them verify my equipment numbers and valid support they informed me that can send me out the complete set of original Windows XP Professional install CD's with the manual. I was informed by the service rep that they no longer include these CD's with the system so as to save on cost. The ONLY way a person can get these CD's from them is to call in via telephone and personally request them to be sent you. They will send them out at NO COST to you within two working days.
Thank's again to all who responded with helpful ideas. :-) Chuck


"Chuck" wrote:

> I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4 complete system (CPU, Monitor, Printer). I especially ordered (and paid for) it to have "Windows XP Professional" as the operating system. When I unpacked all of the boxes and set the system up I found that it did NOT have an original operating system CD in the box (unlike every other system I have purchased). This concerns me as I have lost hard drives before on other systems and had to reload operating systems from the ground up. I have been trying to find a valid E-Mail address at Hewlett Packard that I can send a regular (Outlook) E-Mail to as a request for this disk be sent to me. Does anyone know a valid E-Mail address for the HP's Support Center? Thank you in advance for any help you may be able to provide.
>
> Chuck
Anonymous
a b α HP
July 23, 2004 2:47:36 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I'd be interested to find out if they're actual installable CDs or recovery
CDs. Not that I'd buy an HP, but I'm curious anyway.

"Chuck" <Chuck@discussions.microsoft.com> wrote in message
news:992B44FC-8162-48A5-B863-D35271B74C18@microsoft.com...
> Just an update to my original question.
> I do know of course about the ability to create a set of recovery CD's.
This however is not what I looking for. I went ahead and opened up a live
chat with an HP Service Represenative. They in turn directed me to call a
number (800) 474-6836. Upon calling this number and describing my problem
to them and having them verify my equipment numbers and valid support they
informed me that can send me out the complete set of original Windows XP
Professional install CD's with the manual. I was informed by the service
rep that they no longer include these CD's with the system so as to save on
cost. The ONLY way a person can get these CD's from them is to call in via
telephone and personally request them to be sent you. They will send them
out at NO COST to you within two working days.
> Thank's again to all who responded with helpful ideas. :-) Chuck
>
>
> "Chuck" wrote:
>
> > I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4
complete system (CPU, Monitor, Printer). I especially ordered (and paid
for) it to have "Windows XP Professional" as the operating system. When I
unpacked all of the boxes and set the system up I found that it did NOT have
an original operating system CD in the box (unlike every other system I have
purchased). This concerns me as I have lost hard drives before on other
systems and had to reload operating systems from the ground up. I have been
trying to find a valid E-Mail address at Hewlett Packard that I can send a
regular (Outlook) E-Mail to as a request for this disk be sent to me. Does
anyone know a valid E-Mail address for the HP's Support Center? Thank you
in advance for any help you may be able to provide.
> >
> > Chuck
!