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HP PSC 2510 and TrayApp installer problem

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May 4, 2004 6:58:21 PM

Archived from groups: comp.sys.hp.hardware (More info?)

Installed this and whenever I try to run either HP Director or the HP
Digital Imaging Monitor it tries to install something called TrayApp.
It then asks me to point to the trayapp.msi on the Cd but then tells
me this is not a valid installation file.

I can't seem to get anything working yet with this software

Any ideas?

Thanks
Gordon
Anonymous
a b α HP
June 11, 2004 4:42:53 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I am having same thing.....please help.
Anonymous
a b α HP
June 11, 2004 4:43:23 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Identical problem heere....please hlep
Related resources
Anonymous
a b α HP
January 6, 2005 4:53:53 PM

Archived from groups: comp.sys.hp.hardware (More info?)

I get an error (1706) saying : no valid source can be found for product
TrayApp- the windows installer can not continue"
Anybody knows what is this about ?
thanks hosseind
Anonymous
a b α HP
January 14, 2005 8:30:25 PM

Archived from groups: comp.sys.hp.hardware (More info?)

> Gordonwrote:
Installed this and whenever I try to run either HP Director or the
HP
> Digital Imaging Monitor it tries to install something called
TrayApp.
> It then asks me to point to the trayapp.msi on the Cd but then
tells
> me this is not a valid installation file.
>
> I can't seem to get anything working yet with this software
>
> Any ideas?
>
> Thanks
> Gordon

please plaese please!!!
I'v got the same problem too and have no idea what to doo!
Enyone, help!

Thanks Carla
Anonymous
a b α HP
February 18, 2005 5:31:32 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I finally fixed it. I had the same error for a long time. Frustrating,
isn't it!

I was online with HP support for hours.

It boils down to this. At some point, somewhere, somehow, all of you
either deleted or uninstalled some printing or imaging software components
from HP.

If you have any CD's of recently installed printer software, like I did,
insert the DVD/CD when prompted to install the TrayApp. Then, navigate to
the folder on the disk called, "TrayApp", in there you will find a .msi
installer called, "TrayApp".

Click on that, hit OK and the Imaging Monitor should extract the trayapp
automatically.

Tray App installers are on the Image Zone Disks that came with your
computer and almost alway on printer software installers.

Good luck.
Dave
Anonymous
a b α HP
February 27, 2005 3:38:06 PM

Archived from groups: comp.sys.hp.hardware (More info?)

This is not the solution. I have done this a half dozen times and the
problem keeps coming back.

I think the problem is somehow related to a problem with .NET. My .NET
Connection Service cannot start because it cannot find the executable
in the path. It just a hunch that, becaue HP seems to use .NET very
heavily, and, because, .NET can seem to be working while it is having
esoteric problems, that this problem lies there.

Greg Silverman
Menlo Park, CA


dmansure wrote:
> I finally fixed it. I had the same error for a long time.
Frustrating,
> isn't it!
>
> I was online with HP support for hours.
>
> It boils down to this. At some point, somewhere, somehow, all of you
> either deleted or uninstalled some printing or imaging software
components
> from HP.
>
> If you have any CD's of recently installed printer software, like I
did,
> insert the DVD/CD when prompted to install the TrayApp. Then,
navigate to
> the folder on the disk called, "TrayApp", in there you will find a
..msi
> installer called, "TrayApp".
>
> Click on that, hit OK and the Imaging Monitor should extract the
trayapp
> automatically.
>
> Tray App installers are on the Image Zone Disks that came with your
> computer and almost alway on printer software installers.
>
> Good luck.
> Dave
Anonymous
a b α HP
February 28, 2005 1:29:02 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Ugh! Did Bill Gates or Steve Ballmer kiss Carly to get HP to use .NET ???
This is a needless complcation and explains why HP printer software installs
often get screwed up !!!! ... Ben Myers

On 27 Feb 2005 12:38:06 -0800, gbs@netbox.com wrote:

>This is not the solution. I have done this a half dozen times and the
>problem keeps coming back.
>
>I think the problem is somehow related to a problem with .NET. My .NET
>Connection Service cannot start because it cannot find the executable
>in the path. It just a hunch that, becaue HP seems to use .NET very
>heavily, and, because, .NET can seem to be working while it is having
>esoteric problems, that this problem lies there.
>
>Greg Silverman
>Menlo Park, CA
>
>
>dmansure wrote:
>> I finally fixed it. I had the same error for a long time.
>Frustrating,
>> isn't it!
>>
>> I was online with HP support for hours.
>>
>> It boils down to this. At some point, somewhere, somehow, all of you
>> either deleted or uninstalled some printing or imaging software
>components
>> from HP.
>>
>> If you have any CD's of recently installed printer software, like I
>did,
>> insert the DVD/CD when prompted to install the TrayApp. Then,
>navigate to
>> the folder on the disk called, "TrayApp", in there you will find a
>.msi
>> installer called, "TrayApp".
>>
>> Click on that, hit OK and the Imaging Monitor should extract the
>trayapp
>> automatically.
>>
>> Tray App installers are on the Image Zone Disks that came with your
>> computer and almost alway on printer software installers.
>>
>> Good luck.
>> Dave
>
March 6, 2005 12:15:42 PM

Archived from groups: comp.sys.hp.hardware (More info?)

I had the same problem with trayapp install at windows start.

We actually fix temporarly the problem with inserting the HP CD at the
dialog box asking for stuff like "trayapp.msi" and "fax.msi".

The problem is coming back after using registry mechanic. I think it
is due to incompatibility between those both softwares. If you do not
want the problem to come again, watch the items selected by registry
mechanic and avoid deleting key referring to HP stuffs
Anonymous
a b α HP
April 1, 2005 11:26:38 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I have an HP Officejet 7410 all in one. I get the same error after running
Registry First Aid 4.0 Loading TrayApp.msi from the setup disk does
re-enable HP DIM and it places the icon back in the system tray-- until
you run RFA 4.0 again. The registry entries that refer to TrayApp and
other essential HP Director software need to be excluded from the RFA 4.0
search, even though RFA 4.0 views these files as "safe to correct with
default suggested correction."
Anonymous
a b α HP
April 11, 2005 6:33:32 AM

Archived from groups: comp.sys.hp.hardware (More info?)

The fix involving finding the trayapp file on an HP install disk
worked for me.
Anonymous
a b α HP
May 14, 2005 4:53:10 PM

Archived from groups: comp.sys.hp.hardware (More info?)

I've got the same problem with my "All-In-One" HP Photosmart 2710. The
solution (restart with inserted HP-CD) worked fine. :D 
Anonymous
a b α HP
August 16, 2005 10:32:01 PM

Archived from groups: comp.sys.hp.hardware (More info?)

Hi gang,

I have had that same nerve wracking problem! I got rid of it only to
have it rear its ugly head again after installing Windows XP Service
Pack 2 that was sent to me free of charge. (I did so many things that
I can't recall which 'solution' cured it that time.)

Believe me when I say I had a few "air-turning-blue" words dircted to
King Bill. I figured he was going to shorten my life one way or
another through my computer. :?

Then today I saw that someone, (too lazy to check backwards in this
forum to find out who), mentioned 'HP Image Zone'. WHOA!! I
immediately insertd my M305 camera disk, removed the works and
reinstalled it.

So far, great! ... But I'm going to think twice before I have the guts
to install another program. This has really put the fear into me!!
:oops:  :oops:  :oops: 

Charlie
August 18, 2005 5:30:31 AM

Archived from groups: comp.sys.hp.hardware (More info?)

This is a crazy-making business, all right. My PC finally crashed
and I did a full system recovery, forgot my AOL password for two
days, kept trying to sign on with guesses all that time.

My husband knew I'd finally hit on it, I suppose, and wouldn't call
them, as the account holder. I'll have to think of something to pay
him back.

They ask "security questions" such as your pet's name. I gave all
the pets we've ever had, since our affiliation with them, and they
said none was correct. That can't be right. They didn't even look.


My Word Perfect disk must be getting worn out and a few files would
not install or a path could not be created. I think I might get
Publisher. And maybe even a $200 XP disk. Anyone know how to
clean out the built-in version? Or do you even have to?
August 18, 2005 5:30:31 AM

Archived from groups: comp.sys.hp.hardware (More info?)

This is a crazy-making business, all right. My PC finally crashed
and I did a full system recovery, forgot my AOL password for two
days, kept trying to sign on with guesses all that time.

My husband knew I'd finally hit on it, I suppose, and wouldn't call
them, as the account holder. I'll have to think of something to pay
him back.

They ask "security questions" such as your pet's name. I gave all
the pets we've ever had, since our affiliation with them, and they
said none was correct. That can't be right. They didn't even look.


My Word Perfect disk must be getting worn out and a few files would
not install or a path could not be created. I think I might get
Publisher. And maybe even a $200 XP disk. Anyone know how to
clean out the built-in version? Or do you even have to?
:shock:
Anonymous
a b α HP
August 18, 2005 6:31:27 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Eagle 1,
What version of WordPerfect do you have???
I might be able to help or direct you to the greatest WP group in the
world!
Don't get Publisher until we see about your WP.
Charlie

"My Word Perfect disk must be getting worn out and a few files would
not install or a path could not be created. I think I might get
Publisher."
August 18, 2005 6:31:41 PM

Archived from groups: comp.sys.hp.hardware (More info?)

Hi, CG,

I'm still using Version 9 because I really don't like all the extra's,
Office 2000 or whatever, really just want Word Processing and nothing
else. Now it says WP9 "file cannot be found" but my Norton scan
showed my computer is full of it, also a search turns up 9
components.

Since my full System Recovery, I haven't yet re-installed Service Pack
1 or 2 and all the other updates, or tried to re-install my HP
All-in-One, 1310 Series, 1315. I believe someone in this forum said
SP2 caused some problem. I'll have to read again. Wondering if I
should install the printer/scanner first and then the Windows
Updates.

Another little thing, my Add/Remove is in Control Panel but creating
a desktop icon is grayed out.

Thanks much for your interest and reply.
Anonymous
a b α HP
August 21, 2005 12:32:06 AM

Archived from groups: comp.sys.hp.hardware (More info?)

This CD fix also worked for me. It definently was caused by
RegMechanic!
Anonymous
a b α HP
August 21, 2005 12:32:06 AM

Archived from groups: comp.sys.hp.hardware (More info?)

HKEY_LOCAL_MACHINE\SOFTWARE\HEWLET-PACKARD\DIGITALIMAGING\HP
PHOTOSMART ****
SERIES\DEVICEINSTANCES\4283CE5D00\STRINGS\\:INSTDATADIR


Thsi is the registry key that casued my problem. when RegMechanic
deleted it the problem started. After putting in the reg mechanic
ignore list the problem went away.
August 21, 2005 4:31:53 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Okay, we avoid Reg Mechanic.

Also, I bought Registry Repair Pro, and never did read the list
of files it was going to delete, which I'm sure caused my
recent crash. There are always backup files, which of course
disappear the next time you do a scan. Since I'd paid for that
software, I guess I trusted it.

I have Ultra Win Cleaner, pretty good, but I never see it in stores
any more, PC Doctor on Call 2 was good but it's gone too.
Can't think of the names of some other ones I have had since before
buying.

Just now, an update for my HP All-in-One printer they had
installed can't be found, Windows says, may have been moved, or my be
in a network. But I've disabled networking. Also my invitation
to register my re-install of it turned off before I could do
that. Guess I'll go to their web site.

At least now I have the HP Director and Image Zone. Haven't tried
any scanning.
Anonymous
a b α HP
August 30, 2005 9:31:49 PM

Archived from groups: comp.sys.hp.hardware (More info?)

> Gordonwrote:
Installed this and whenever I try to run either HP Director or the
HP
> Digital Imaging Monitor it tries to install something called
TrayApp.
> It then asks me to point to the trayapp.msi on the Cd but then
tells
> me this is not a valid installation file.
>
> I can't seem to get anything working yet with this software
>
> Any ideas?
>
> Thanks
> Gordon

I HAD THE SAME PROBLEM AND I FOUND A DISK CALLED HP IMAGE ZONE WHICH I
HAD INSTALLED PREVIOUSLY FOR AN HP MOBILE MEDIA COMPANION, AFTER THAT
I INSTALLED AN HP PRINTER, WHICH CAUSED PROBLEMS AND I DESINSTALLED
IT. THAT IS WHEN ALL MY PROBLEMS BEGAN WITH TRAYAPP. BUT FINALLLY I
FOUNDTHIS DISK (HP IMAGE ZONE) WHIH WAS PROVIDED WITH THE HP MOBILE
MEDIA COMPANION) AND PUT IT IN, REINICIATED MY COMPUTER AND IT PULLED
THE TRYAPP FILES, NOW IT WORKS FINE.
ALICE
Anonymous
a b α HP
August 31, 2005 3:32:18 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I have had problems with my broadband connection since this trayapp
window appeared. I usually just close/cancel it but it takes about
ten attempts to get rid of it. I was losing my broadband connection
periodically and could only get it back by dialing any number on the
phone, when I could hear it dialing just like it used to when I had a
dial-up connection. It then disconnected from the broadband about a
week ago and would only stay connected it the phone was engaged.
Today I didn't try to close Trayapp because it was annoying my so I
just moved the window to the bottom of my desktop. The Internet has
been connected every since. HELP!
August 31, 2005 4:31:03 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I really love my little HP All in One, but how can I find out if it
has a Twain driver, I know nothing about, trying to scan
printed-out music back into a notation program that I lost in recent
computer crash. Anyone know anything about that? Have SharpEye or any
scan program? Music is considered pictures, only Tif files
compatible with the notation program.

For whatever this info is worth, System Restore, the rollback to an
earlier date, will only work a certain number of times. I wasn't
getting anywhere by using the HP disk, so was trying rollbacks,
finally had to do a full F-10 key recovery. I don't know if that
will help anyone.

Wish MS would come out with a new XP home disk. People are still
using the 2003 one. Or would that cause us new problems?
August 31, 2005 4:31:38 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I really love my little HP All in One, but how can I find out if it
has a Twain driver, I know nothing about, trying to scan
printed-out music back into a notation program that I lost in recent
computer crash. Anyone know anything about that? Have SharpEye or any
scan program?

For whatever this info is worth, System Restore, the rollback to an
earlier date, will only work a certain number of times. I wasn't
getting anywhere by using the HP disk, so was trying rollbacks,
finally had to do a full F-10 key recovery. I don't know if that
will help anyone.
Anonymous
a b α HP
August 31, 2005 7:19:27 AM

Archived from groups: comp.sys.hp.hardware (More info?)

One way to find out if your All in One has a Twain driver is to download
IrfanView (written by Irfan, of course), a very useful and very much free image
manipulation program. Using it, I can scan directly from my Twain complaint
old-time SCSI scanner. Not sure if it will scan to a TIF image, though... Ben
Myers

On Wed, 31 Aug 2005 00:31:03 GMT, lesliebuc@aol-dot-com.no-spam.invalid (Eagle1)
wrote:

>I really love my little HP All in One, but how can I find out if it
>has a Twain driver, I know nothing about, trying to scan
>printed-out music back into a notation program that I lost in recent
>computer crash. Anyone know anything about that? Have SharpEye or any
>scan program? Music is considered pictures, only Tif files
>compatible with the notation program.
>
>For whatever this info is worth, System Restore, the rollback to an
>earlier date, will only work a certain number of times. I wasn't
>getting anywhere by using the HP disk, so was trying rollbacks,
>finally had to do a full F-10 key recovery. I don't know if that
>will help anyone.
>
>Wish MS would come out with a new XP home disk. People are still
>using the 2003 one. Or would that cause us new problems?
>
September 6, 2005 7:31:19 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Thanks much, Ben. I'm printing this out to try.

I went to HP.com/support and downloaded a "full" version instead
of the "basic" we probably all installed, (with dial-up it takes 20
hrs!) but need to increase my virtual memory by 412.92MB for a
gc_W01-EN (driver?) and I don't even want it if there isn't a
Twain driver in it.

I'll try your solution.
September 6, 2005 7:31:20 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Thanks much, Ben. I'm printing this out to try.

I went to HP.com/support and downloaded a "full" version instead
of the "basic" we probably all installed, but need to increase
my virtual memory by 412.92MB for a gc_W01-EN (driver?) and I
don't want it if there isn't a Twain driver in it. I'll try to
contact them with a question.
Anonymous
a b α HP
April 9, 2009 7:14:36 PM

Quote:
Archived from groups: comp.sys.hp.hardware (More info?)

> Gordonwrote:
Installed this and whenever I try to run either HP Director or the
HP
> Digital Imaging Monitor it tries to install something called
TrayApp.
> It then asks me to point to the trayapp.msi on the Cd but then
tells
> me this is not a valid installation file.
>
> I can't seem to get anything working yet with this software
>
> Any ideas?
>
> Thanks
> Gordon

please plaese please!!!
I'v got the same problem too and have no idea what to doo!
Enyone, help!

Thanks Carla


Why would you just not uninstall hp products and reinstall them from the hp site? Is this not a simple fix?
!